Program Manager I / Digital Identity Program Manager - 195079

State-of-South-Carolina; South Carolina; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Vacation time 15 days

Sick leave 15 days

Holidays 13

Retirement plan

Deferred compensation

EAP

Job summary

The State of South Carolina seeks a Digital Identity Program Manager for Driver Services in Blythewood to lead mDL initiatives, align federal and industry standards with agency systems, and foster collaboration with partners and internal stakeholders.

You will manage partnerships, monitor wallet provider specs, drive process improvements, oversee MOAs, support system modernization, and ensure compliance with regulatory guidances while delivering measurable program outcomes.

Qualifications

• Bachelor's degree required; equivalent experience may be accepted with prior approval.
• Experience leading complex programs and managing diverse stakeholders.
• Strong communication and public speaking skills.

Responsibilities

• Builds and maintains relationships with relying parties and translates standards into stakeholder buy-in.
• Monitors wallet provider specs and aligns requirements with the SCDMV system-of-record in partnership with internal agency stakeholders.
• Innovates workflows and processes to gain efficiencies and oversees metric reporting.
• Writes MOAs between the agency and relying parties as the ecosystem matures.
• Advances the agency’s system modernization project and participates in related assignments for mDL.
• Other duties as assigned.

Skills

Stakeholder management

Public speaking

Policy interpretation

Education

Bachelor's degree

Job description

Digital Identity Program Manager

Position: Driver Services Digital Identity Unit, SCDMV Headquarters, Blythewood, SC.

Responsibilities

• Builds and maintains relationships with all sectors of relying parties to translate technical innovations and standards of AAMVA Guidelines, ISO 18013-5 and -7, and the federal government into stakeholder buy-in. Serves as a bridge between technical solutions, public policy, and stakeholder engagement. Proactively meets with partners and potential partners on adoption and advancement.


• Monitors all wallet provider specification documents, project and reporting needs, or other ecosystem changes and aligns requirements with the SCDMV system-of-record in partnership with internal agency stakeholders. Partners with reader application providers to communicate changes that may be necessary as technical requirements morph.


• Innovates workflows and processes to gain efficiencies by fostering a continuous improvement culture and holding employees to standards related to the mDL program. Oversees the regular processing of extended review requirements. Reports metrics, analyzes trends, and makes suggestions to workflows. Ensures the timely reporting of all agreed upon metrics.


• Writes, organizes, executes MOAs between agency and relying parties as the ecosystem matures. Brings on partner relying parties.


• Advances the agency’s system modernization project and participates in ongoing special assignments that may result from this project as it relates to mDL.


• Other duties as assigned.

Minimum Requirements

• A bachelor's degree and relevant program experience. An equivalent combination of education and experience may be accepted with prior approval.

Agency Requirements

• Must complete a nationwide criminal background check to include finger printing.

Additional Requirements

• Must have skills to lead both people and programs of complex standards.


• Must be able to navigate multiple external stakeholders' needs and gain consensus despite a significant number of conflicting priorities.


• Must be able to learn and apply Title 56 requirements of the SC Code; 6 CFR Part 37; 23 CFR Part 1327; 49 CFR impacting CDL program; other relevant regulatory guidances if not already familiar.


• Must be provide management/guidance to employees, follow through with standards, requirements thereto.


• Must be a strong public speaker/writer.


• Employee must have exceptional judgement and is expected to lead and manage people and complex topics with care, accountability, metrics, and expertise.


• Person receives both functional and project supervision from multiple people.


• Expected to constantly pursue betterment of processes, workflows, technologies, and staff.


• Works in a climate controlled office in person in Blythewood, SC.


• Must be able to lift 10-15 pounds.


• May require overnight travel both in-state and out-of-state.


• Considered essential and must be able to work during otherwise scheduled office closures when asked by management.

Agency Preferred

• A bachelor's degree and relevant program management experience. Program management experience includes past experience with technically complex programs and the ability to translate that complexity into digestible and everyday language; converting prospects into customers of emerging technology.

Benefits

At the SCDMV you get to be part of exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)


• 15 days annual (vacation) leave per year


• 15 days sick leave per year


• 13 paid holidays


• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)


• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.