Program Manager II — Supply Chain Compliance & Docs

Amazon; Austin (TX); On-site; USD 74,000 - 130,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC is seeking a detail-oriented Program Manager to support supplier compliance documentation, business requirements, and system administration. The role balances strategic writing with hands-on project execution and operational support, while partnering with tech teams and serving as a backup for system support when needed.

The ideal candidate is highly organized, an exceptional writer, and experienced in working with cross-functional stakeholders.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.

Responsibilities

• Document Writing & Strategy: Author, edit, and maintain high-quality operational documents including SOPs and compliance materials.
• Project Management: Lead cross-functional projects from initiation through delivery, managing timelines, milestones, stakeholders, and dependencies.
• System Support (Backup): Serve as a backup administrator for applications, ensuring business continuity during coverage gaps.
• Business Requirements Documentation: Partner with technology teams to develop, document, and refine business requirements that drive system enhancements.
• Stakeholder Management: Partner with internal teams, vendors, and cross-functional stakeholders to drive alignment and deliver results.
• Process Improvement: Identify inefficiencies in current workflows and implement scalable solutions that improve team productivity and quality outcomes.
• Reporting & Communication: Provide regular status updates, metrics, and insights to leadership on program health and deliverables.

Skills

Project management

Process improvement

Data analysis

Cross-functional collaboration

Tools

CMX1

FoodLogiQ

Job description

Amazon.com Services LLC is seeking a detail-oriented Program Manager to support supplier compliance documentation, business requirements, and system administration. The role balances strategic writing with hands-on project execution and operational support, while partnering with tech teams and serving as a backup for system support when needed.

The ideal candidate is highly organized, an exceptional writer, and experienced in working with cross-functional stakeholders.