Program Manager II, Pickup and Return Points (PARP)

Amazon Inc.; New York (NY); On-site; USD 66,000 - 107,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon.com Services LLC is seeking a Program Manager II for the Pickup and Return Points (PARP) team in North America. You will own relationships with commercial partners, resolve escalations, and drive adoption of Amazon programs.

You will collaborate with Product, Operations, and Program teams to surface partner feedback, identify gaps, and influence roadmap priorities. You will track partner health, lead improvements, and ensure scalable, high-quality service.

Qualifications

• 2+ years of program or project management experience.
• 3+ years of CMMS program experience.
• 3+ years of maintenance planner/scheduler experience in industrial maintenance, manufacturing, or distribution industries.
• 3+ years of advanced Microsoft Word and Excel experience.
• Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Own relationships with North America PARP commercial partners and act as primary contact.
• Collaborate with Product, Operations, and Program teams to surface partner feedback.
• Track partner health metrics and lead improvement initiatives.
• Ensure performance standards are met across the network.

Skills

Program management

CMMS

Maintenance planning

MS Word & Excel

Education

Bachelor's degree in relevant field or 2+ years Amazon RME experience

Tools

MS Access

SQL

Job description

Program Manager II, Pickup and Return Points (PARP)

Job ID: 10589025 | Amazon.com Services LLC

The Amazon North America Pickup & Return Points team is looking for a Program Manager to join us in supporting Amazon’s automated, secure, self-service package delivery solution in North America (US, CA, MX). In this role, you’ll have the opportunity to support a wide variety of partners that range from regional businesses to large commercial partners. Our team is dedicated to creating a delivery experience that delights customers while providing a value add service to our business partners. We are seeking a seasoned Program Manager for our commercial Locker and Counter team that can help us expand our strategic relationships with key partners. In this role you will support our existing portfolio, build and optimize our processes, and advocate internally across partner teams on behalf of our customers. We will be relying on you to raise the bar for our customer experience, efficiency, and profitability. You will be expected to confidently operate in fast-pace and often ambiguous environment.

A day in the life

Day-to-day, you own relationships with North America PARP commercial partners, acting as their primary point of contact, resolving escalations, and driving adoption of Amazon programs. Internally, you collaborate with Product, Operations, and Program teams to surface partner feedback, identify network quality gaps, and influence roadmap priorities. You track partner health metrics, lead improvement initiatives, and ensure performance standards are met across the network. This role solves the gap between external partner needs and internal execution, ensuring North America PARP scales efficiently while delivering a high-quality customer experience.

About the team

The Amazon Pickup & Return points team has the unique privilege of being able to make a material impact on how customer's physically interact with Amazon. Our team strives to provide best in class service and is dedicated to innovating on behalf of our customers. We encourage thinking big and there is plenty of room for a leader to make their mark and have a healthy mix of projects that stretch beyond their day to day responsibilities.

Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic Qualifications

• 2+ years of program or project management experience


• 3+ years of Computerized Maintenance Management System program experience


• 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience


• 3+ years of advanced Microsoft Word and Excel experience


• Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience


• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology


• Experience in MS Access and SQL


• Experience in requirement gathering and ability to write clear and detailed requirement document


• Experience using Microsoft Projects software


• Experience with material handling systems (MHS) installation, operation and maintenance


• Experience working in an analytical environment with cross-functional teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

• USA, NY, New York - 66,300.00 - 107,100.00 USD annually


• USA, WA, Bellevue - 80,200.00 - 97,400.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.