Program Manager II / Director of Clinical Services (Anderson - AOP)

Doc PersonalBeratung GmbH; South Carolina; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental, vision, long-term disa

Life insurance

15 days annual leave

15 days sick leave

13 paid holidays

Parental leave

Retirement benefits (SCRS / State ORP)

Job summary

The SC Department of Behavioral Health and Developmental Disabilities seeks a Program Manager II to lead clinic services at the Anderson Mental Health Clinic. This role oversees multiple programs and ensures compliance, quality improvement, and public services alignment.

You will coordinate staff, manage access to care, and engage with community partners to advance patient outcomes and facility readiness.

Qualifications

• Master's degree in guidance, counseling or the social sciences.
• Evidence of direct patient care clinical experience (practicum, internship, or post-graduate clinical experience).

Responsibilities

• Direct and manage clinic services implementation and day-to-day operations under supervision of senior staff.
• Provide oversight to Supervisors; ensure staff are trained on Compliance and participate in QA/QI activities.
• Monitor productivity and ensure plans for staff, clinics and programs to meet Patient Care Hours standards.
• Develop access reports and ensure caseload guidelines and assessments are met; standardize documentation.
• Serve as Justice Involved Program Liaison; participate in community meetings and partnerships.
• Work with leadership to meet CARF survey standards and maintain required protocols; act as Disaster Preparedness Coordinator.

Education

Master's degree in guidance, counseling or the social sciences

Job description

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking a Program Manager II who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Anderson Mental Health Clinic, 1 Linwa Boulevard, Anderson, SC 29621.

Responsibilities for the Program Manager II:

• Direct and manage the AOPMHC clinic services implementation, enhancement, and day-to-day operations through the direct supervision of the Program Managers of Community Service, Mobile Crisis Response, Training Coordinator/Highway to Hope/Interns/Outreach, Quality Assurance/Quality Improvement and Senior Office Manager.
• Provide oversight to the Supervisors to ensure clinical staff in the area of Compliance and that clinical staff are trained on Compliance. Participate in the Center's Compliance Committee, Quality Assurance Team, Executive Staff, Executive Management Team, and Quality Improvement Team. Assist the Center's Executive Director through program design and implementation, consultation and carrying out special projects as assigned. Participate in the decision-making process of the Center and is accountable for end results. Develop patient advisory board or mechanism for patient feedback into current and new programs and development.
• Ensure that all staff have knowledge of and are measured against productivity expectations for clinical service. Provide follow up with managers to ensure plans are developed for those staff, clinics and programs that are not achieving Patient Care Hours (PCH) standard.
• Ensure a system is in place to meet established access requirements for patients. Create and run reports for AOPMHC to ensure caseload guidelines for adults (80), children (60), and Medication Management Order (MMO) (200) are met. Ensure patient functionality is measured by the Daily Living Assessment (DLA-20.). Ensure Center-wide use of Collaborative Documentation. Ensure staff documentation is done per BHDD & AOP guidelines. Review monthly Report Cards, Patient Care Hours (PCH) Reports and other relevant data to guide clinical services, and develop plan for all programs to be meeting targeted goals.
• Serve as Justice Involved Program Liaison. Host the Quarterly Probate Judges meeting with three county judges and multiple community partners. Participate in multiple community agency monthly meetings and partnerships. Participate in multiple coordination efforts with Department of Justice programs with law enforcement in multiple counties.
• Work with Leadership to ensure systems and procedures are in place to meet Commission on Accreditation of Rehabilitation Facilities (CARF) survey standards for a successful CARF survey and ensures systems are put in place to meet required protocols to obtain ongoing successful CARF recertifications.
• Act as Disaster Preparedness Coordinator for AOPMHC.

• A master's degree in guidance, counseling or the social sciences and five (5) years related postmaster degree experience.

Center Preferred:

A master's degree in guidance, counseling or the social sciences and five (5) years related postmaster degree experience and licensure in SC as Professional Counselor or Licensed Independent Social Worker - CP.

Additional Requirements:

• In order to be credentialed for core services as a Program Manager II at the SC Office of Mental Health, applicants must provide evidence of clinical experience providing direct patient care. This experience may be documented as a practicum or internship during graduate program, or post-graduate clinical experience. Please be sure to provide specific clinical activities on your application and/or resume.
• Must qualify for credentialing and privileging as a mental health professional and in accordance with quality assurance standards and with concurrence by Office of Mental Health Quality Management.
• Must maintain valid SC Driver’s License.
• This position requires the ability to bend, stoop, climb, drive from location to location, lift and file.
• This position could be considered essential. Therefore, the employee in this position may be asked to report to work even if the Center is closed in the event of an emergency.

• Bilingual abilities in English and Spanish (or another language) are a plus.

Post hire, employees must have:

• Knowledge of an agency's mission, programs, and objectives.
• Knowledge of management principles.
• Knowledge of an agency's organizational structure, the people who manage the work and the processes applicable to government work.
• Ability to interpret and apply rules and regulations.
• Ability to manage work and provide guidance to employees.
• Ability to make presentations and prepare reports.
• Be able to pass CPR and Managing Agitation in the Psychiatric Setting (MAPS) Certification.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices*
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.