Program Manager II / Director of Clinical Services (Anderson - AOP)

State of South Carolina; Anderson (SC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid vacation, sick leave & holidays

Retirement benefits (SCRS/ORP)

Job summary

SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Anderson Mental Health Clinic, seeks a Program Manager II to lead clinical services for the Anderson-Oconee-Pickens Mental Health Center and oversee multiple program areas across three counties.

The role includes directing clinic operations, ensuring compliance, managing staffing productivity, and coordinating with judges and partners to advance mental health services and CARF accreditation.

Qualifications

• Master's degree in guidance, counseling or the social sciences; five (5) years related postmaster degree experience.
• SC licensure as Professional Counselor or Licensed Independent Social Worker - CP.

Responsibilities

• Direct and manage the AOPMHC clinic services implementation, enhancement, and day-to-day operations through the direct supervision of the Program Managers of Community Service, Mobile Crisis Response, Training Coordinator/Highway to Hope/Interns/Outreach, Quality Assurance/Quality Improvement and Senior Office Manager.
• Provide oversight to the Supervisors to ensure clinical staff are trained on Compliance and that clinical staff are measured against productivity expectations for Patient Care Hours.
• Develop patient advisory board or mechanism for patient feedback into current and new programs and development.
• Ensure system to meet access requirements for patients; create and run reports for caseload guidelines and patient functionality measures.
• Serve as Justice Involved Program Liaison; coordinate with judges and community partners and with Department of Justice programs.
• Work with Leadership to ensure CARF standards and disaster preparedness protocols are in place.
• Act as Disaster Preparedness Coordinator for AOPMHC.

Education

Master's degree in guidance, counseling or the social sciences

SC licensure as Professional Counselor or Licensed Independent Social Worker - CP

Job description

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking a Program Manager II who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Anderson Mental Health Clinic, 1 Linwa Boulevard, Anderson, SC 29621.

As a Program Manager II, you will serve as the Director of Clinical Services for the Anderson-Oconee-Pickens Mental Health Center (AOPMHC) for Mental Health Services, serving a three (3) County area. Direct assigned clinical services in the various locations and oversees Program Managers of Community Service, Mobile Crisis Response, Training Coordinator/Highway to Hope/Interns/Outreach, Quality Assurance/Quality Improvement and Senior Office Manager. Represent the Center in the absence of the Executive Director and functions as the designee of the Executive Director. Provide reporting and oversight to special projects related to clinical functions.

Responsibilities for the Program Manager II

• Direct and manage the AOPMHC clinic services implementation, enhancement, and day-to-day operations through the direct supervision of the Program Managers of Community Service, Mobile Crisis Response, Training Coordinator/Highway to Hope/Interns/Outreach, Quality Assurance/Quality Improvement and Senior Office Manager.
• Provide oversight to the Supervisors to ensure clinical staff in the area of Compliance and that clinical staff are trained on Compliance. Participate in the Center's Compliance Committee, Quality Assurance Team, Executive Staff, Executive Management Team, and Quality Improvement Team. Assist the Center's Executive Director through program design and implementation, consultation and carrying out special projects as assigned. Participate in the decision-making process of the Center and is accountable for end results. Develop patient advisory board or mechanism for patient feedback into current and new programs and development.
• Ensure that all staff have knowledge of and are measured against productivity expectations for clinical service. Provide follow up with managers to ensure plans are developed for those staff, clinics and programs that are not achieving Patient Care Hours (PCH) standard.
• Ensure a system is in place to meet established access requirements for patients. Create and run reports for AOPMHC to ensure caseload guidelines for adults (80), children (60), and Medication Management Order (MMO) (200) are met. Ensure patient functionality is measured by the Daily Living Assessment (DLA-20.) Ensure Center-wide use of Collaborative Documentation. Ensure staff documentation is done per BHDD & AOP guidelines. Review monthly Report Cards, Patient Care Hours (PCH) Reports and other relevant data to guide clinical services, and develop plan for all programs to be meeting targeted goals.
• Serve as Justice Involved Program Liaison. Host the Quarterly Probate Judges meeting with three county judges and multiple community partners. Participate in multiple community agency monthly meetings and partnerships. Participate in multiple coordination efforts with Department of Justice programs with law enforcement in multiple counties.
• Work with Leadership to ensure systems and procedures are in place to meet Commission on Accreditation of Rehabilitation Facilities (CARF) survey standards for a successful CARF survey and ensures systems are put in place to meet required protocols to obtain ongoing successful CARF recertifications.
• Act as Disaster Preparedness Coordinator for AOPMHC.

Minimum and Additional Requirements

• A master's degree in guidance, counseling or the social sciences and five (5) years related postmaster degree experience.

Center Preferred

A master's degree in guidance, counseling or the social sciences and five (5) years related postmaster degree experience and licensure in SC as Professional Counselor or Licensed Independent Social Worker - CP.

Additional Requirements

• In order to be credentialed for core services as a Program Manager II at the SC Office of Mental Health, applicants must provide evidence of clinical experience providing direct patient care. This experience may be documented as a practicum or internship during graduate program, or post-graduate clinical experience. Please be sure to provide specific clinical activities on your application and/or resume.
• Must qualify for credentialing and privileging as a mental health professional and in accordance with quality assurance standards and with concurrence by Office of Mental Health Quality Management.
• Must maintain valid SC Driver’s License.
• This position requires the ability to bend, stoop, climb, drive from location to location, lift and file.
• This position could be considered essential. Therefore, the employee in this position may be asked to report to work even if the Center is closed in the event of an emergency.

Preferred Qualifications

• Bilingual abilities in English and Spanish (or another language) are a plus.

Post Hire, Employees Must Have

• Knowledge of an agency's mission, programs, and objectives.
• Knowledge of management principles.
• Knowledge of an agency's organizational structure, the people who manage the work and the processes applicable to government work.
• Ability to interpret and apply rules and regulations.
• Ability to manage work and provide guidance to employees.
• Ability to make presentations and prepare reports.
• Be able to pass CPR and Managing Agitation in the Psychiatric Setting (MAPS) Certification.

This position is considered essential and may be called back during crises/disasters/emergencies.

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Benefits Package for Full Time (FTE) Employees

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)
  • Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work‑life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.