Program Manager II - BPCI

Cypress HCM; San Jose (CA); Remote; USD 151,536,000 - 172,200,000; Full time

Job summary

Cypress HCM is seeking a Program Manager II to scale our Cloud Marketplace initiatives and serve as the bridge between Partner Sales Managers and back-end operations. The role supports US teams from the Bay Area and beyond, with some global overlap, focusing on deal execution and revenue outcomes.

You will own marketplace processes, collaborate with Legal, Finance and Order Management, and drive streamlined Salesforce workflows. Strong Excel, Power BI, and CRM experience are essential.

Qualifications

• Experience in program management, sales operations, or deal support.
• Strong understanding of sales processes and deal lifecycle.
• Subject matter knowledge of AWS and Microsoft Marketplace programs (experience or strong familiarity).
• Advanced Excel (VLOOKUP) and experience with reporting tools such as Power BI.
• Familiarity with CRM systems (e.g., Salesforce, Microsoft Dynamics).
• Proven ability to work in a fast-paced, high-volume environment with strong attention to detail, ownership, and follow-through.
• Experience collaborating cross-functionally with Legal, Finance, Sales Ops, and Order Management.
• Flexible to work US time zones and support occasional global overlap.

Responsibilities

• Marketplace Deal Execution & Consulting: Act as subject matter expert on AWS and Microsoft Marketplace programs; partner with sales on pipeline and deal execution; validate deals (product eligibility, structure, compliance); provide consultative guidance on marketplace transactions; track submissions, approvals, and communicate decisions.
• Program & Team Support: Serve as primary liaison for marketplace questions and enablement; improve marketplace processes and Salesforce workflows; manage private offers and track contract timelines; prepare regular updates for sales and leadership.
• Cross-Functional Operations: Work with Legal, Credit, Sales Ops, Finance, Order Management, and others; align stakeholders and resolve blockers to drive deals forward; ensure compliance with internal policies and revenue guidelines.
• Business Analysis & Reporting: Analyze pipeline and marketplace performance to identify trends; build reports using Excel, Salesforce, Power BI, Microsoft Dynamics; maintain strong CRM data hygiene and support campaign tracking.

Skills

Marketplace programs

Sales operations

Deal support

Excel (VLOOKUP)

Power BI

Salesforce

Dynamics

CRM systems

Cross-functional collaboration

Time zone flexibility

Tools

Salesforce

Microsoft Dynamics

Power BI

Excel

Job description

Program Manager II - Business Process, Continuous Improvement

Location: Mostly remote with 1 day in the San Jose office. Also open to 100% remote in US.

Duration: 10/01/2026 - 11/30/2027 (Contract)

Team: ALEU Sales and Field Ops

Job Description

• We're scaling our Cloud Marketplace program with partners like Microsoft and AWS. The Cloud Marketplace Consulting team is an internal-facing function that enables marketplace transactions and supports partner-driven sales.
• Act as the bridge between Partner Sales Managers and back-end operations to ensure deals are structured correctly and executed smoothly.
• This role primarily supports US teams (Bay Area preferred) with some overlap for global stakeholders in APAC and EMEA; success is tied to helping sales teams close revenue through marketplace and cloud tech partnerships.
• Fast-paced, high-volume role requiring strong attention to detail, ownership, and precise execution.

Responsibilities

• Marketplace Deal Execution & Consulting: Act as subject matter expert on AWS and Microsoft Marketplace programs; partner with sales on pipeline and deal execution; validate deals (product eligibility, structure, compliance); provide consultative guidance on marketplace transactions; track submissions, approvals, and communicate decisions.
• Program & Team Support: Serve as primary liaison for marketplace questions and enablement; improve marketplace processes and Salesforce workflows; manage private offers and track contract timelines; prepare regular updates for sales and leadership.
• Cross-Functional Operations: Work with Legal, Credit, Sales Ops, Finance, Order Management, and others; align stakeholders and resolve blockers to drive deals forward; ensure compliance with internal policies and revenue guidelines.
• Business Analysis & Reporting: Analyze pipeline and marketplace performance to identify trends; build reports using Excel, Salesforce, Power BI, Microsoft Dynamics; maintain strong CRM data hygiene and support campaign tracking.

Qualifications

• Experience in program management, sales operations, or deal support.
• Strong understanding of sales processes and deal lifecycle.
• Subject matter knowledge of AWS and Microsoft Marketplace programs (experience or strong familiarity).
• Advanced Excel (VLOOKUP) and experience with reporting tools such as Power BI.
• Familiarity with CRM systems (e.g., Salesforce, Microsoft Dynamics).
• Proven ability to work in a fast-paced, high-volume environment with strong attention to detail, ownership, and follow-through.
• Experience collaborating cross-functionally with Legal, Finance, Sales Ops, and Order Management.
• Flexible to work US time zones and support occasional global overlap.

Compensation

• Pay Rate: $56.34/hour