Program Manager II, Amazon Customer Excellence System (ACES), Global Logistics, Amazon Customer[...]

Amazon; Tempe (AZ); On-site; USD 74,000 - 130,000; Full time

Job summary

Amazon Global Logistics is seeking a Program Manager II for the ACES group to drive end-to-end process improvements across import operations. You will apply Lean/Six Sigma, analyze data, and brief senior leaders on performance while coordinating with operations, tech, and finance teams worldwide.

In this role you’ll develop KPI dashboards, monitor progress, and lead cross-functional alignment for new network changes and launches, with up to 25% travel to US sites.

Qualifications

• 3+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.).
• Experience working cross functionally with tech and non-tech teams.
• 3+ years of driving end to end delivery, and communicating results to senior leadership experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Experience building processes, project management, and schedules.
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.

Responsibilities

• Own end-to-end delivery of cross-functional process improvement programs across Amazon's global import operations, from scoping and planning through execution and post-launch measurement.
• Apply Lean/Six Sigma methodologies to identify cost and speed optimization opportunities, translating data-driven insights into scalable solutions across multiple operational sites.
• Partner with operations, technology, and finance teams as well as external logistics providers to align priorities, resolve dependencies, and drive measurable improvements in supply chain performance.
• Develop and maintain KPI dashboards and program status reporting, communicating progress, risks, and recommendations to senior leadership through written narratives and business reviews.
• Lead cross-functional stakeholder alignment to support new building launches, network changes, and operational enhancements that improve the end-to-end customer experience.
• Role requires some onsite warehouse monitoring with up to 25% travel across the US.

Skills

Program/Project management

Data-driven decision making

Cross-functional collaboration

Lean/Six Sigma

Stakeholder management

Tools

Excel

SQL

Job description

Program Manager II, Amazon Customer Excellence System (ACES), Global Logistics, Amazon Customer Excellence System (ACES), Global Logistics

Job ID: 10520499 | Amazon.com Services LLC

Do you want to drive operational excellence across one of the world's largest and most complex supply chains? As a Program Manager on Amazon's Global Logistics team, you'll own cross-functional programs that optimize how freight moves from manufacturing hubs to international marketplaces—directly improving speed, reducing cost, and expanding selection for hundreds of millions of customers worldwide.

In this role, you'll manage end-to-end process improvement initiatives across Amazon's import operations, partnering with internal teams and external logistics providers to deliver measurable results. You'll apply Lean/Six Sigma methodologies, analyze data to uncover opportunities, and brief senior leaders on program performance. Every improvement you deliver feeds directly into Amazon's flywheel. Lower costs mean lower prices, which drives more traffic, attracts more sellers, expands selection, and further improves the customer experience.

This is an opportunity to make a tangible impact on global operations at a scale few companies can offer.

Key job responsibilities

• Own end-to-end delivery of cross-functional process improvement programs across Amazon's global import operations, from scoping and planning through execution and post-launch measurement
• Apply Lean/Six Sigma methodologies to identify cost and speed optimization opportunities, translating data-driven insights into scalable solutions across multiple operational sites
• Partner with operations, technology, and finance teams as well as external logistics providers to align priorities, resolve dependencies, and drive measurable improvements in supply chain performance
• Develop and maintain KPI dashboards and program status reporting, communicating progress, risks, and recommendations to senior leadership through written narratives and business reviews.
• Lead cross-functional stakeholder alignment to support new building launches, network changes, and operational enhancements that improve the end-to-end customer experience
• Role requires some onsite warehouse monitoring with up to 25% travel across the US.

A day in the life

You’ll start your morning reviewing operational metrics and identifying improvement opportunities. Midday, you might facilitate a Kaizen event with cross‑functional partners or build a business case to present to leadership. Afternoons could involve analyzing data in SQL to quantify process changes, aligning stakeholders on program milestones, or partnering with technology teams on automation solutions. No two days look the same, but each one moves Amazon's global logistics network closer to faster, lower‑cost delivery for customers worldwide.

Our team has a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and partner with you to find your next opportunity at Amazon.

About the team

Global Logistics moves freight from manufacturing hubs worldwide to Amazon's international marketplaces, serving both Fulfillment by Amazon (FBA) sellers and retail direct import vendors. Our ACES team drives continuous improvement across this network by reducing cost, accelerating speed, and expanding selection for customers. We partner with world‑class logistics providers and build innovative supply chain solutions that directly fuel Amazon's growth flywheel. We are a data‑driven, collaborative team that values operational curiosity, creative problem‑solving, and delivering measurable results at global scale.

Basic Qualifications

• 3+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience building processes, project management, and schedules
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience building processes, project management, and schedules
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, AZ, Tempe - 74,200.00 - 129,800.00 USD annually

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.