Program Manager I – Idea to Implementation

Jobtailor; Washington (District of Columbia); On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor in Washington, DC seeks a seasoned Product Manager and Engagement Lead to own the I2I readiness framework from vision to delivery. You will manage cross-functional teams, align executives, and drive measurable value through adoption and customer outcomes.

You will lead I2I product management, including strategy, roadmap, and customer research, while coordinating vendor relationships and risk-mitigated delivery. Strong communication and leadership are essential.

Qualifications

• Bachelor’s degree or equivalent experience with 8+ years of project management.
• Strong knowledge of product management methodology and vendor engagement.
• Excellent verbal and written communication, negotiation and influence.
• Experience presenting initiative status to executives and managing multiple tasks.

Responsibilities

• Own and manage I2I readiness framework as PM and engagement lead.
• Lead I2I product management: vision, strategy, roadmap, and research.
• Drive delivery through vendor management and partner engagement.
• Design measurement strategies for adoption, utilization, and value realization.
• Engage stakeholders across senior leaders, partners, and delivery teams.
• Define standards, processes, and ways of working; enable change management.

Skills

Product Management

Stakeholder Engagement

Change Management

Project Management

Vendor Management

Communication

Problem-Solving

Team Leadership

Education

Bachelor's degree or equivalent experience

Tools

Project management tools

Software proficiency

Job description

• Own and manage the Idea to Implementation (I2I) readiness framework as a product manager and engagement manager
• Lead I2I product management, including product vision, strategy, roadmap, customer research, and continuous improvement
• Drive product delivery through vendor management and partner engagement
• Design and maintain measurement strategies for adoption, utilization, customer satisfaction, and value realization
• Lead stakeholder engagement with senior leaders, business partners, and delivery teams
• Define and enforce standards, processes, and ways of working
• Drive adoption through change management, enablement, measurement, and influence
• Lead I2I customer management and enterprise delivery
• Build customer forecasts and scope engagements using a consultative approach
• Align supporting resources, establish roles and responsibilities, monitor performance, and resolve blockers
• Address engagement issues and implement approved risk-mitigation actions and workarounds
• Build team cohesiveness through leading, mentoring, training, and motivating
• Maintain compliance with risk, regulatory, and internal control standards
• Identify risk-related issues requiring escalation
• Complete other related duties as assigned
• Exercise managerial authority over staffing, appraisals, promotions, salary recommendations, performance management, and terminations

Requirements

• Bachelor’s degree and a minimum of 8 years’ proven project management experience, OR in lieu of a degree, a combined minimum of 12 years’ higher education and/or work experience, including a minimum of 8 years’ proven project management experience
• Computer and software proficiency
• Strong knowledge of product management methodology
• Strong verbal and written communication skills, including negotiation, influence, and consensus-building
• Experience communicating initiative status to executive management
• Excellent problem-solving skills
• Ability to work independently and as part of a team
• Ability to handle multiple tasks and work under time constraints
• Ability to function professionally with clients, leadership, and peers
• Strong interpersonal skills for internal and external business partner relationships
• Ability to build mutual trust and encourage respect
• Openness to diverse points of view
• Vendor team supervisory/managerial responsibility
• Ability to work onsite four days per week at a designated M&T Bank regional office
• Must reside within a reasonable commuting distance of an eligible regional office

Core Competencies

Demonstrates expertise in product management, including strategy development, stakeholder engagement, and change management. Proven ability to lead teams, manage vendor relationships, and ensure compliance with regulatory standards.

Highest-signal resume keywords

• Product Management Methodology
• Stakeholder Engagement
• Change Management
• Project Management Experience
• Vendor Management

ATS Optimization Keywords

Hard Skills

• Project Management
• Product Vision
• Roadmap Development
• Customer Research
• Measurement Strategies
• Risk Mitigation
• Performance Monitoring
• Consultative Approach
• Compliance Standards
• Team Leadership

Soft Skills

• Strong Communication Skills
• Negotiation
• Influence
• Problem-Solving
• Interpersonal Skills

Industry Keywords

• Idea to Implementation (I2I)
• Customer Satisfaction
• Value Realization
• Engagement Management
• Internal Control Standards

Tools & Technologies

• Computer Proficiency
• Software Proficiency