Program Manager I - Fitness

HealthFitness; Jacksonville (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) matching

Certification reimbursement

Paid holidays & PTO

Tuition reimbursement

Job summary

HealthFitness in Jacksonville, FL is seeking a full-time Program Manager I - Fitness to lead a multisite client program. You’ll oversee operations, drive participation, and design engaging fitness and wellness initiatives on-site, partnering with the client to deliver outstanding service.

The role emphasizes leadership, contract compliance, and program outcomes, with extensive collaboration across teams to meet client objectives and deliver a superior member experience.

Qualifications

• Associate’s degree or higher in Exercise Science, Health Promotion, kinesiology or related field.
• 2+ years’ related industry experience.
• Must have CPR/AED/First Aid certifications (in-person component).
• Ability to lead, manage and operate a fitness center.
• Strong interpersonal and customer service skills.
• Proficient in organizing and prioritizing work.

Responsibilities

• Oversee all operational aspects of a multisite-client fitness program.
• Ensure contract compliance and execute strategic business plans.
• Design and facilitate health promotion, fitness, and wellness programs.
• Monitor program performance and prepare outcomes-focused reports.
• Provide fitness center floor coverage and member support.
• Lead group fitness and personal training experiences.

Skills

Leadership

Customer service

Organization

Interpersonal skills

Education

Associate’s degree or higher in Exercise Science or related field

CPR/AED/First Aid certification

Group Exercise certification (ACE/AFAA/ACSM/NETA)

Tools

MS Office (Word/Excel/Outlook)

Job description

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

About The Role

Lead, Inspire & Elevate Wellness in Jacksonville!

Ready to take the next step in your fitness career? Join HealthFitness as a full-time Program Manager I - Fitness at our dynamic client site in Jacksonville, FL! If you're passionate about helping others achieve their wellness goals while gaining hands‑on leadership experience, this is your opportunity to make a lasting impact in a thriving fitness environment.

Why You'll Love This Opportunity

• No weekends required – enjoy a healthy work‑life balance!
• Lead a thriving fitness center and create exceptional member experiences.
• Drive participation and results through innovative onsite wellness programs.
• Create meaningful health outcomes by designing engaging fitness and wellness initiatives.
• Partner directly with your client to deliver outstanding service and exceed expectations.

What You'll Be Doing

• Oversee all operational aspects of a multisite-client fitness program.
• Ensure contract compliance and execute strategic business plans that drive success.
• Design and facilitate a variety of health promotion, fitness, and wellness programs.
• Monitor program performance and prepare outcomes‑focused management reports.
• Provide fitness center floor coverage, member support, and facility oversight.
• Conduct fitness assessments, exercise prescriptions, orientations, and coaching sessions.
• Lead energizing group fitness and individual training experiences that inspire healthy lifestyles.

Make an Impact Every Day This is more than a management role. It's an opportunity to influence workplace wellness, inspire healthier lives, and build a rewarding career with an industry leader. If you're energized by fitness, leadership, and creating exceptional member experiences, we'd love to meet you!

Responsible for managing and directing all operational aspects of an on‑site fitness program ensuring the highest level of participation, results achievement, and customer satisfaction in the delivery of programs and services. Also responsible for contract compliance; development of and adherence to the strategic business plan; staff supervision, training, and development; design and facilitation of a variety of health &fitness programs; and various administrative duties including developing outcomes focused management reports.

Key Accountabilities

• Manages all program activities in accordance with HealthFitness operational, quality, safety, and service standards.
• Develops and implements the yearly strategic business plan to identify contract deliverables, program/ service offerings and initiatives, targeted outcomes, and marketing strategy to meet client objectives. Prepares and manages operating budget. Ensures expenditures are made in accordance with applicable policies and procedures.
• Ensures contract compliance. Manages client relationship to ensure that high customer satisfaction is maintained and HealthFitness value is reinforced.
• Directs the implementation of individual and group fitness programs, health education activities, motivational programs, and special events; coordinates marketing and communications to maximize program engagement, bringing in HealthFitness Corporate support as appropriate.
• Tracks participant and program data for measurement of individual and program goal achievement, outcomes, and results; creates outcomes focused management reports based on the identified business plan goals and objectives. Manages all record and data management activities at the worksite, ensuring the proper storage, retention, and confidentiality all data collected in accordance with HealthFitness requirements.
• Conducts informal safety checks daily and performs routine safety audits on a weekly, monthly, and quarterly basis in accordance with HealthFitness guidelines.
• Performs staff responsibilities as appropriate including floor supervision, fitness testing, exercise prescription, new member facility and equipment orientations, personal training, and group exercise class instruction. Verifies equipment is well maintained and operating properly; ensures locker rooms are clean and stocked, and coordinates prompt resolution to facility related issues.
• In conjunction with Director Program Management & Engagement, introduces new HealthFitness programs, products, and services to the client.
• Other duties as needed/assigned.

Minimum Requirements

• Associate’s degree or higher in Exercise Science, Health Promotion, Kinesiology or related discipline or equivalent combination of education, current certifications, and experience.
• 2+ years’ related industry experience.
• Current Adult CPR/AED/First Aid certifications from American Heart Association, American Red Cross, National Safety Institute, or American Safety & Health Institute required by start date. (Note: certification must have an in‑person component and not 100% online/OSHA compliant).
• Ability to lead, manage and operate a fitness center.
• Strong interpersonal and customer service skills including the ability to motivate others.
• Ability to effectively organize and prioritize work demands.
• Computer proficiency in MS Office including at minimum Word, Excel, and Outlook.
• Applicants must meet hiring requirements including but not limited to pre‑employment drug test.

Preferred

• Prior Supervisory experience.
• Industry recognized Group Exercise certification from ACE, AFAA/NASM, ACSM, NCCPT or NETA
• NCCA Accredited Personal Trainer certification from an Industry recognized and HealthFitness approved agency.

Applicants must meet hiring requirements including but not limited to pre‑employment drug test.

The compensation range for this role is $42,000-$52,000 annual. The final wage offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive wage within the market.

Brand: HealthFitness

Come join HealthFitness! Join a team that will not only utilize your current skills but will enhance them as well. We offer a comprehensive benefit package that includes Medical/Dental/Vision plans including HSA, PPO and FSA options, retirement/401(k) with employer matching program, fitness and wellness programs incentivized with medical plan discounts, certification reimbursement program, tuition reimbursement, paid new parent leave, paid Holidays and PTO (starting at 3 weeks for full‑time associates), volunteer paid time off and much more.

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status.