Program Manager I

Partnership HealthPlan of California; Fairfield (CA); On-site; USD 88,000 - 110,000; Full time

Job summary

Partnership HealthPlan of California is seeking a Program Manager I to develop, implement, and manage assigned programs. You will be responsible for the overall success of the programs and continued improvement beyond initial tasks.

Responsibilities include day-to-day program duties, data accuracy, email oversight, invoice processes, and leadership reporting. Strong communication, organizational skills, and the ability to coordinate meetings are essential.

Qualifications

• Bachelor's degree and at least one year of relevant program management experience; or three years with two years PM experience.

Responsibilities

• Manage day-to-day duties of assigned program(s) including data entry, tracking, and reporting.
• Reviews program data accuracy and required submissions.
• Oversees program email inbox and ensures timely handling.
• Oversees invoice review and payment through established processes.
• Monitors system level reports and summarizes observations for leadership.
• Attends meetings and follows up on deliverables and actions.
• Plans, coordinates, and facilitates events, conferences, and webinars.
• Develops and publishes agendas and minutes.
• Coordinates and leads internal and external meetings.
• Develops and publishes stakeholder communications.
• Develops stakeholder reports on defined schedule.
• Communicates outcomes and risks to leadership.
• Manages program evaluation and continuous improvement.
• Supports successful implementation of new programs and processes.
• Participates in design and expansion of strategic programs and departmental initiatives.
• Uses software tools and online collaboration applications for execution.

Skills

Communication

Interpersonal skills

Organizational skills

Attention to detail

Time management

Decision making

Problem solving

Critical thinking

Education

Bachelor's degree

Tools

Windows

Microsoft Word

Excel

Outlook

Visio

PowerPoint

Job description

Overview

To develop, implement, improve, and manage assigned programs. The Program Manager I is responsible for the overall success for the assigned program(s) and their role extends beyond completion of individual tasks. Programs are ongoing, which may include aligned projects and requires strategic planning and continuous improvement efforts after program startup.

Responsibilities

Responsible for the day to day duties of assigned program(s); including data entry, tracking, and reporting.

Reviews program data accuracy, completeness, and required submissions.

Oversees program email inbox. Ensures items are handled in a timely manner.

Oversees completion of invoice review and payment through established processes.

Monitors system level reports developed for programs. Summarizes observations and conclusions to make recommendations to leadership.

Attends program meetings and follows-up with stakeholders on outstanding deliverables and action items.

Plans, coordinates and facilitates events, conferences, and webinars.

Develops and publishes agendas, meeting minutes, and necessary documentation.

Coordinates, facilitates and leads both internal and external meetings.

Develops and publishes communication/updates to program stakeholders.

Responsible for the development of stakeholder reports on defined schedule.

Communicates program outcomes and potential risks to all levels of leadership.

Responsible for program evaluation and continuous improvement activities.

Responsible for the successful implementation of new and assigned programs and their associated processes.

Participates in the design, implementation, and/or expansion of strategic programs and departmental initiatives.

Utilizes established software, tools, and resources needed for program execution and oversight.

Utilizes online collaboration applications.

Leads user demos, trainings and setup as assigned.

Maintains documentation per department specifications.

Other duties as assigned.

Qualifications

Education and Experience

Bachelor's degree and at least one (1) year of relevant program management experience required. In lieu of degree, a minimum of three (3) years of relevant experience to include a minimum of two (2) years program management experience will be considered.

Special Skills, Licenses and Certifications

Strong communication skills, both verbal and written, to interpret and articulate program requirements to involved stakeholders. Exceptional interpersonal and customer service skills. Ability to establish and maintain effective working relationships across all levels within the organization. Detail-oriented. Strong organization skills with ability to prioritize assignments and manage time effectively. Strong decisionmaking, problem solving, and critical thinking skills. Able to work under pressure and meet critical deadlines in a fast-moving environment. Adaptable to a continuous changing environment.

Working knowledge of project/program management methodologies.

Required. Proficient Experience In Use Of Various Computer System software including Windows, Microsoft Word, Excel, Outlook, Visio, and PowerPoint. Valid California driver's license and proof of current automobile insurance compliant with Partnership policy are required to operate a vehicle and travel for company business.

Performance Based Competencies

Knowledge of business practices and protocols with ability to access data and information using automated systems. Ability to participate in team based projects. Strong organizational skills with ability to prioritize assignments and maintain effective filing systems and meet deadlines. Strong attention to detail; critical thinking/listening and communication skills.

Work Environment And Physical Demands

More than 50% of work time is spent using a desktop computer. When necessary, the ability to lift, carry, or move objects of varying size, weighing up to 10 lbs.

All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlan's policies and procedures, as they may from time to time be updated.

HIRING RANGE

$88,154.59 - $110,193.23

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.