Program Manager | HUD | Administrative Services

Tommy Nobis Center; Atlanta (GA); On-site; USD 95,000 - 120,000; Full time

Job summary

The Tommy Nobis Center seeks a Program Manager to oversee Administrative Services contracts and serve as the government customer’s central point of contact. You will supervise NE employees across sites, ensure contract compliance, and coordinate with Contracts, People & Culture to recruit contract staff.

Responsibilities include budgeting, performance measurement, and audits for AbilityOne, DOL, CARF, and others; critical customer service and site-visits are required, with travel about 10%

Qualifications

• Requires strong background in project management, contracts management, personnel management, business operations, and customer service.
• Excellent interpersonal and customer service abilities to interact with a diverse group of employees and contract personnel on a national level.
• 3 years of government contract project management experience including supervision of 15+ employees across sites.
• Experience in pricing, purchasing, and contract negotiations is desired.

Responsibilities

• Oversee successful performance of Administrative Services contracts by monitoring budget/expenses and ensuring quality performance.
• Supervise all Nobis Enterprises’ Administrative Services employees and ensure staffing at all sites.
• Coordinate with People & Culture on recruiting, selection, and hiring of contract employees.
• Ensure compliance with AbilityOne, DOL, OSHA, and other regulations; assist with audits.
• Travel to contract sites nationwide (~10%) and conduct regular site visits to maintain relationships.

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office

Video conferencing

Job description

The Program Manager’s primary responsibility will be to oversee theoverall management and coordination of Administrative Servicecontracts and shall act as the government customer’s central point ofcontact. The Program Manager will supervise all NE employees who areemployed on assigned contracts. The Program Manager will beresponsible for contract compliance as well as all federal andmulti-state regulations including AbilityOne requirements. Excellentcustomer satisfaction must be attained, which could require regularvisitation to multi-state locations for interaction with NE employeesand government customers. PM will coordinate with ContractsAdministrator, People and Culture Representatives, and other staffensuring successful execution of assigned contracts. PM will assistthe People and Culture representatives with the recruiting, selection,and hiring of contract employees.

The Program Manager will also assist Nobis Enterprises ManagementTeam with the procurement, pricing, development of contracts,recruiting individuals with disabilities, conducting research,soliciting potential customers, assisting with data/proposals, andanalyzing all requests for proposal for compatibility for persons with disabilities.

Essential Job Functions and Responsibilities:

• Under the direction of the Sr. Manager of Nobis Enterprises, theProgram Manager is responsible for successful performance of allAdministrative Services contracts by monitoring budget/expenses forassigned contracts, ensuring excellent quality performance,providing outstanding customer service, and assuring achievement ofany other performance measurement goals established by the Sr.Director, Business Operations.
• Monitors all contract labor hours and costs to ensure cost effectiveness.
• Assists with recruiting individuals for assigned contracts inaccordance with AbilityOne guidelines.
• Directly supervises Nobis Enterprises’ Administrative Servicesemployees and ensures that all sites are fully staffed at all times.
• Maintains proper employee ratios, documentation of disability, andassists the People & Culture Department for recruitment of newand/or replacement staff.
• Under the guidance of the People & Culture Department handlesall disciplinary actions for NE administrative services contract employees.
• Conducts performance evaluations for administrative servicescontract employees. Establishes performance measurement goals underthe direction and guidance of the Sr. Manager of Nobis Enterprises
• Ensures compliance of regulations and accreditations includingAbilityOne, DOL, CARF, SourceAmerica, OSHA, and others as necessary.Assists the Sr. Manager of Nobis Enterprises and the People &Culture department with all audits involving such agencies.
• Provides outstanding customer service to all sites to ensure topquality service; trouble-shoots and problem-solves contract concernswhen/where needed. Respond to emergencies when they arise. Maintainat least weekly contact (email, phone, etc.) with all employees; andregular contact with government management staff.
• Performs on-site visitation to contract sites on an as neededbasis to maintain good working relationships with personnel andcontract staff to promote quality and efficiency. May require travelto cover contract sites nationwide, with expected travel beingapproximately 10% but could vary as needs arise.
• Coordinate and/or conducts quarterly employee meetings withmulti-state locations in order to develop inclusion with all teammembers located across the country. Virtual meetings may be held viavideo or phone conferencing. Otherwise, actual meetings may beincorporated with site visit.
• Conducts frequent training sessions with all employees to includecontract compliance, AbilityOne, safety, P & C requiredsessions, job training, employee orientation, etc. Virtual meetingsmay be held via telephone conferencing, video conferencing or othersuch media.
• Works with P & C Department to assist AbilityOne employeeswith employee concerns, work behaviors, performance issues, etc.
• In consultation with the P&C Department and/or the ProgramsDepartment, provides input for case notes as needed for AbilityOne personnel.
• Ensures compliance with AbilityOne requirements, direct-laborratios, and ensures that appropriate disability documentation hasbeen secured.
• Serves as a goodwill ambassador to all government agencies andstays aware of new contract opportunities sharing with the Sr.Manager of Nobis Enterprises as possibilities are identified.
• Attends various meetings internally/externally as required.
• Prepares reports as required by Sr. Manager of Nobis EnterprisesOperations and government contracts.

Experience and Skills:

Required Experience:

Education

Bachelor’s degree in business or related field preferred. Direct jobexperience may be substituted for highly qualified candidates.

Special Knowledge or Skills

• Requires strong background in project management, contractsmanagement, personnel management, business operations, and excellentcustomer service skills.
• Commands above average computer skills in Microsoft Office;ability to conduct virtual meetings, preparation of trainingmaterials, presentations, budget documents, etc.
• Excellent interpersonal and customer service abilities to interactwith a diverse group of employees and contract personnel on anational level.
• 3 years of government contract project management experience toinclude supervision of 15 or more employees located in multiple sites.
• 3 years in customer service, contract management and employee relations.
• Experience in pricing, purchasing, and contract negotiations is desired.
• JWOD requirements and DOL commensurate wage rules experience desired.
• Knowledge of federal and state employment laws.

Qualifications

• Mission driven, guided by core values and a pleasure to work with.
• Ability to be trusted with confidential information.
• Must pass drug screen and background check.
• Eligibility to work in the United States.
• Pass all government required background checks.

Core Competencies :

Ethics & Integrity: Earns others’ trust and respect throughconsistent honesty and professionalism in all interactions.

Enforcing Laws/Rules, & Regulations: Enforces governmental laws,rules, and regulations, and initiates enforcement actions in a waythat the public perceives as fair, objective, and reasonable.

Decision Making & Judgment: Makes timely, informed decisions thattake into account the facts, goals, constraints, and risks.

Relationship Building: Builds constructive working relationshipscharacterized by a high level of acceptance, cooperation, and mutual respect.

Listening: Understands and learns from what others say.

Providing Consultation: Partners with clients to identify and resolvecomplex or sensitive issues.

Coaching & Mentoring: Enables co-workers to grow and succeedthrough feedback, instruction, and encouragement.

Contacts Inside/Outside Personnel :

INSIDE

Interacts with persons with disabilities, Rehabilitation Department,People & Culture Department, all Tommy Nobis Center employees, andconsumers of service.

OUTSIDE

Special Skills/Abilities:

Interpersonal

High level of interpersonal skills required to develop and maintaineffective working relationship with staff, participants, otheragencies, and professionals. Strong customer service skills.

Strong written communication skills required to maintain qualitydocumentation and effectively communicate with a broad range ofindividuals and agencies.

Analytical

Ability to analyze data and develop strategies to overcome obstaclesand problems.

Oral Communications

Ability to communicate, problem solve and respond to governmentcontracting officers.

Leadership

Strong leadership qualities required to assist with daily operationsof Nobis Enterprises.

Organizational

Strong organizational skills needed to prioritize all aspects of workload.

Problem-Solving

Ability to problem-solve various issues at off-site locations.

Equipment

Personal computer, printer, copier, fax machine, adding machine, and telephone.

Other Qualifications or Requirements:

Mental Effort

Ability to set priorities; coordinate functions of Nobis Enterprises.

Physical Requirements

Office environment and rigorous travel schedule may require luggagehandling, use of airplanes, trains, buses, and automobiles.

Visual Effort

Well-lighted office environment requiring average amount of visual effort.

Safety

• Follows all prescribed safety regulations to reduce or eliminate accidents.
• Understanding of OSHA safety requirements.
• Knowledge of evacuation procedures and the whereabouts of exitsand fire extinguishers.
• Immediately report circumstances you consider may present a hazardto yourself and others.
• Report any accident whether minor or major.

Scope of Position:

This job description is not designed to cover or containcomprehensive listing of activities, duties or responsibilities thatare required of the employee. They may be subject to change at any time.

The work environment characteristics described here arerepresentative of those that an employee encounters while performingthe essential functions of the job. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essentialjob functions.