Program Manager, GTM Programs New Waltham, Massachusetts, United States

ZoomInfo Technologies LLC; Waltham (MA); Hybrid; USD 84,000 - 132,000; Full time

Job summary

ZoomInfo is seeking a Program Manager for GTM Programs who will drive strategic initiatives aligned to the CRO's revenue priorities. You will shape program strategy, align executives, manage risk, and ensure measurable business impact across GTM.

The role emphasizes automation, data-driven insights, and close collaboration with Sales, Marketing, CS, RevOps, and GTM Technology. The position offers hybrid work in the US, with compensation indicating a base range of $84,000–$132,000 USD and

Qualifications

• 5+ years of program/project management experience in SaaS or tech environment.
• Experience managing programs with executive/senior leadership visibility.
• Strong business acumen linking execution to revenue and GTM strategy.
• Excellent judgment in risk identification and escalation.
• Strong written and verbal communication with senior stakeholders.
• Proven change management and adoption across diverse stakeholder groups.
• Highly organized and able to operate with ambiguity in a fast-paced growth context.

Responsibilities

• Own end-to-end delivery of GTM programs aligned to CRO and leadership priorities.
• Translate priorities into structured plans, roadmaps, and metrics.
• Manage a portfolio across Sales, Marketing, CS, RevOps and GTM Tech.
• Identify risks, quantify dependencies, and present options to leadership.
• Lead change management for new processes and tools across GTM.
• Run executive reviews, steering committee updates, and cross-functional sessions.
• Serve as advisor linking program work to broader GTM strategy.
• Leverage AI-driven automation to reduce manual PM overhead.
• Use Salesforce/Smartsheet/BI data to monitor health and inform decisions.
• Identify GTM workflow inefficiencies and drive process redesign.

Skills

Program management

Cross-functional collaboration

Executive communication

Risk management

Change management

Ambiguity tolerance

Organizational skills

AI/automation mindset

Leadership

Strategic thinking

Education

Bachelor's degree or equivalent experience

PMP or PgMP certification (nice to have)

Tools

Salesforce

Smartsheet

Jira

Google Workspace

Job description

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.

Overview

As a Program Manager on our GTM Programs team, you will drive strategic programs that directly support the CRO's revenue priorities and operational excellence across the go-to-market organization. Backed by intelligent automation that eliminates administrative overhead, you'll spend your time where it matters most: shaping program strategy, aligning cross-functional executives, managing risk, and ensuring GTM initiatives deliver measurable business impact. This is a role for a proactive program manager who wants to operate at the intersection of GTM strategy and execution, not just track a project plan.

What You’ll Do:

Program Strategy & Delivery

• Own end-to-end delivery of GTM programs directly tied to CRO and GTM leadership priorities (e.g., pipeline generation, sales productivity, territory/segmentation, GTM systems, compensation/quota initiatives), ensuring alignment to business goals, not just scope/timeline/budget.
• Translate ambiguous executive priorities into structured program plans, phased roadmaps, and clear success metrics.
• Independently manage a portfolio of concurrent, cross-functional programs spanning Sales, Marketing, Customer Success, RevOps, and GTM Technology.
• Proactively identify, quantify, and mitigate program-level risks and dependencies; elevate strategically with recommended options, not just problem statements, to senior leadership.
• Lead change management for new processes, tools, and org changes, driving adoption across GTM teams.
• Run executive-level program reviews, steering committee updates, and cross-functional working sessions; drive decisions and hold owners accountable to action items.
• Serve as a trusted advisor to functional leaders, connecting program-level work back to broader GTM/CRO strategy.

Process & Workflow Optimization

• Leverage AI-driven automation and modern productivity tooling to eliminate manual PM overhead and maximize time spent on judgment-based, strategic work.
• Use data (Salesforce, Smartsheet, BI tools) to monitor program health, surface trends, and inform leadership decisions, going beyond status reporting into insight generation.
• Identify systemic inefficiencies across GTM workflows and lead process redesign efforts, partnering with GTM Ops and GTM Technology teams.
• Continuously evaluate and pilot new intelligent tools to raise the bar on program management maturity across the team.

What You Bring:

• 5+ years of program/project management experience, with demonstrated ownership of cross-functional, business-critical initiatives (SaaS or tech environment strongly preferred).
• Track record of managing programs with direct executive/senior-leadership visibility and competing priorities.
• Strong business acumen, able to connect program execution to revenue and GTM strategy, not just deliverables.
• Excellent judgment in risk identification and escalation; comfortable making recommendations, not just surfacing issues.
• Sharp written and verbal communication skills, including experience presenting to senior/executive stakeholders.
• Demonstrated success driving change management and adoption across diverse, sometimes resistant, stakeholder groups.
• Highly organized, self-directed, and comfortable operating with ambiguity in a fast-paced, high-growth environment.

AI & Innovation Mindset

• Fluent with AI-enabled productivity and automation tools; treats them as core infrastructure for how you manage programs, not a nice-to-have.
• Actively seeks ways to apply automation/AI to reduce administrative burden and increase strategic capacity across the team.
• Growth-oriented and curious; quick to adopt and champion new tools and ways of working.

Strongly Preferred

• Direct experience in Sales Operations, Revenue Operations, or GTM Strategy/Technology functions.
• SaaS experience in a high-growth environment.
• Hands‑on experience with Salesforce, Smartsheet, Jira, and Google Suite.
• Bachelor's degree or equivalent experience.
• PMP, PgMP, or equivalent program management certification (nice to have, not required).

#LI-AP3

#LI-Hybrid

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.

In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.

$84,000 — $132,000 USD

About us:

ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.

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ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.