Program Manager - Growth & Practice Partnerships

Duke Clinical Research Institute; Durham (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Duke Health is seeking a Program Manager for Growth & Practice Partnerships to drive strategic expansion through onboarding, integration, and optimization of physician practices and clinical partnerships. You will collaborate with cross-functional teams to translate business goals into actionable plans and ensure timely execution aligned with organizational objectives.

The role focuses on managing complex, cross-functional projects, serving as a liaison between internal stakeholders and external

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or related field.
• Master's degree in Healthcare Administration, Business Administration, or related field (preferred).
• At least 3-5 years of experience in healthcare operations or project management.
• Experience in multi-site practice operations, physician practices, or integrated healthcare systems preferred.
• Familiarity with healthcare operations, ambulatory workflows, and regulatory requirements.
• Proficiency in practice management systems, reporting tools, and Microsoft Office Suite.

Responsibilities

• Execute project plans for new practice partnership onboarding and integration.
• Define project scope, timelines, milestones, and deliverables.
• Coordinate cross-functional efforts for go-live (IT, finance, operations, etc.).
• Track KPIs and prepare reports for leadership.
• Identify bottlenecks and propose improvements.

Skills

Analytical thinking

Communication skills

Project management

Cross-functional collaboration

Problem-solving

Healthcare operations understanding

Education

Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or related field

Master's degree in Healthcare Administration, Business Administration, or related field

Tools

Practice management systems

Reporting tools

Microsoft Office Suite

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION

DHIP Administrative Offices RTP - 4825 Creekstone Dr

JOB SUMMARY

We are seeking a Program Manager - Growth & Practice Partnerships is responsible for executing strategic growth initiatives through the onboarding, integration, and optimization of physician practices and clinical partnerships. This role works in close partnership with cross-functional leaders to operationalize market expansion efforts, ensuring seamless implementation and alignment with organizational goals. The Program Manager will manage complex, cross-functional projects and serve as a key liaison between internal stakeholders and external partners to support successful partnership execution and integration.

JOB DUTIES AND RESPONSIBILITIES

• With direction from the Sr. Director, execute project plans for new practice partnership onboarding and integration into the DHIP network:
  • Define project scope, timelines, milestones, and deliverables
  • Assign tasks and ensure accountability across teams
  • Manage risks, dependencies, and changes
  • Run regular status updates and stakeholder meetings
  • Ensure projects are delivered on time, within scope, and aligned to business goals
  • Identify bottlenecks or missed opportunities and propose improvements
• Build and maintain relationships with partners:
  • Align expectations across internal teams and external stakeholders
  • Communicate progress, risks, and outcomes clearly
  • Translate business goals into actionable plans
  • Manage conflicting priorities diplomatically
• Manage and facilitate cross-functional teams:
  • Develop analyses, including proformas, for prospective practices
  • Coordinate cross-functional efforts necessary for successful integration and go-live (IT, finance, operations, marketing, HR, quality & safety, facilities, etc.)
• Track and report performance metrics:
  • Track KPIs related to partnerships and initiatives
  • Analyze performance data to inform decisions
  • Prepare reports and dashboards for leadership
  • Use insights to optimize future projects

JOB ELIGIBILITY REQUIREMENTS

• Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or related field (required).
• Master's degree in Healthcare Administration, Business Administration, or related field (preferred).
• At least 3-5 years of experience in healthcare operations or project management.
• Experience in multi-site practice operations, physician practices, or integrated healthcare systems strongly preferred.
• Exposure to practice integration, onboarding, or clinical operations transformation initiatives preferred.
• Strong organizational management skills with ability to oversee multiple priorities at one time.
• Excellent communication and interpersonal skills with ability to work across clinical and administrative teams.
• Strong analytical and problem-solving skills with ability to interpret operational data and performance trends.
• Familiarity with healthcare operations, ambulatory workflows, and regulatory requirements.
• Proficiency in practice management systems, reporting tools, and Microsoft Office Suite.
• Ability to manage change effectively in a fast-paced, matrixed healthcare environment.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

ESSENTIAL PHYSICAL JOB FUNCTIONS

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.