Program Manager, Extended Workforce Solution & Business Operations Waymo Mountain View, CA, US

Neura Market; Mountain View, Northern (CA, KY); Hybrid; USD 107,000 - 131,000; Full time

Job summary

Waymo, based in Mountain View, CA, seeks an experienced Operations Manager to lead risk, vendor management, and process optimization initiatives across the contingent workforce. You will own end-to-end lifecycle governance, auditing, and cross-functional collaboration to drive efficiency and compliance.

The role requires strong Jira proficiency, excellent communication, and a track record of improving complex workflows through data-driven analysis.

Qualifications

• 5+ years of operational experience managing risk/operational workflows.
• Bachelor's degree in a relevant field or equivalent practical experience.
• Direct experience with Jira and structured requirements tracking.
• Ability to evaluate complex workflows and author clear operational documentation.
• Excellent written and verbal communication to align stakeholders.

Responsibilities

• Identify, assess, and mitigate contingent workforce risks while auditing program compliance.
• Facilitate vendor onboarding and manage end-to-end contract lifecycle (MSAs, SOWs, NDAs).
• Monitor SLA performance and resolve operational discrepancies.
• Manage end-to-end communication workflows with internal stakeholders and suppliers.
• Drive cost-efficiency initiatives and build strategic business cases.
• Identify opportunities to scale operations through tooling and automation.

Skills

Operational experience

Jira

Requirements tracking

Education

Bachelor's Degree

Tools

Contract mgmt

Job description

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

Hardware Engineering is an innovative and collaborative group of electrical, mechanical, reliability, software and vehicle engineers. We design, build, and perfect the products which are the eyes and ears of Waymo's autonomous driving technology, and integrate those products into vehicle platforms. We're seeking curious and talented teammates to keep us moving in the right direction.

You will:

• Risk Management & Compliance: Identify, assess, and mitigate contingent workforce risks (operational, legal, reputational, cultural, and financial) while auditing program compliance.

• Vendor Lifecycle & Contract Administration: Facilitate vendor onboarding, manage the end-to-end contract lifecycle (MSAs, SOWs, NDAs), monitor SLA performance, and resolve operational discrepancies.

• Stakeholder & Supplier Engagement: Manage end-to-end communication workflows, handle system access/control requests, and partner with internal Vendor Managers and external suppliers to drive best-in-class engagement.

• Cost Optimization & Business Cases: Identify and lead in-year and long-term cost-efficiency initiatives, independently gathering the data needed to build strategic business cases.

• Process Scaling & Automation: Identify opportunities to scale operations and lead process improvement deliveries through tooling, data insights, and workflow automation.

• Analytics & Program Reporting: Track, analyze, and report on key program metrics, scope, findings, and recommendations to measure business impact and operational efficiency.

You have:

• Experience: 5+ years of Operational experience, with a focus on managing or maturing risk/operational workflows.
• Education: Bachelor's Degree in a relevant field or equivalent practical experience.
• Tools & Framework Tracking: Direct experience with Jira and structured requirements tracking to manage operational priorities, action items, and cross-functional deliverables.
• Process Improvement & Systems Thinking: Proven track record of evaluating complex workflows, identifying failure modes, and authoring clear, comprehensive operational documentation.
• Communication & Collaboration: Exceptional written and verbal communication skills, with the ability to build trust, align diverse stakeholders, and influence without formal authority.

We prefer:

• Tech Proficiency: Demonstrated ability to leverage technology for increased efficiency and quickly adopt new tools.
• Project Leadership & Operational Problem Solving: Proven ability to lead projects, manage processes, and independently resolve operational issues through strategic thinking and data analysis.

The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.

Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

Salary Range

$107,016—$131,019 USD