Program Manager, Extended Workforce Solution & Business Operations

Waymo; Mountain View (CA); On-site; USD 107,000 - 131,000; Full time

Benefits offered by this job

Discretionary annual bonus

Equity incentive plan

Benefits program

Job summary

Waymo is seeking an experienced Operations Professional in Mountain View, CA to lead risk management, vendor lifecycle, and process improvements within hardware engineering operations. You will own compliance, contract administration, and stakeholder engagement, delivering cost-efficient solutions and scalable processes for Waymo’s driver ecosystem.

The role emphasizes structured requirements tracking, analytics, and reporting to drive measurable business impact across projects and suppliers.

Qualifications

• 5+ years of operational experience focused on risk or workflow management.
• Bachelor's degree in a relevant field or equivalent practical experience.
• Direct experience with Jira and structured requirements tracking.
• Proven ability to evaluate complex workflows and document processes clearly.
• Excellent written and verbal communication, with stakeholder influence.

Responsibilities

• Risk Management & Compliance: Identify, assess, and mitigate contingent workforce risks while auditing program compliance.
• Vendor Lifecycle & Contract Administration: Facilitate vendor onboarding, manage the end-to-end contract lifecycle (MSAs, SOWs, NDAs), monitor SLA performance, and resolve operational discrepancies.
• Stakeholder & Supplier Engagement: Manage end-to-end communication workflows, handle system access/control requests, and partner with internal Vendor Managers and external suppliers to drive best-in-class engagement.
• Cost Optimization & Business Cases: Identify and lead in-year and long-term cost-efficiency initiatives, independently gathering the data needed to build strategic business cases.
• Process Scaling & Automation: Identify opportunities to scale operations and lead process improvement deliveries through tooling, data insights, and workflow automation.
• Analytics & Program Reporting: Track, analyze, and report on key program metrics, scope, findings, and recommendations to measure business impact and operational efficiency.

Skills

Risk management

Vendor lifecycle

Contract administration

Stakeholder engagement

Data analytics

Process improvement

Communication

Education

Bachelor's Degree

Tools

Jira

Job description

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

Hardware Engineering is an innovative and collaborative group of electrical, mechanical, reliability, software and vehicle engineers. We design, build, and perfect the products which are the eyes and ears of Waymo's autonomous driving technology, and integrate those products into vehicle platforms. We're seeking curious and talented teammates to keep us moving in the right direction.

You will:

• Risk Management & Compliance: Identify, assess, and mitigate contingent workforce risks (operational, legal, reputational, cultural, and financial) while auditing program compliance.

• Vendor Lifecycle & Contract Administration: Facilitate vendor onboarding, manage the end-to-end contract lifecycle (MSAs, SOWs, NDAs), monitor SLA performance, and resolve operational discrepancies.

• Stakeholder & Supplier Engagement: Manage end-to-end communication workflows, handle system access/control requests, and partner with internal Vendor Managers and external suppliers to drive best-in-class engagement.

• Cost Optimization & Business Cases: Identify and lead in-year and long-term cost-efficiency initiatives, independently gathering the data needed to build strategic business cases.

• Process Scaling & Automation: Identify opportunities to scale operations and lead process improvement deliveries through tooling, data insights, and workflow automation.

• Analytics & Program Reporting: Track, analyze, and report on key program metrics, scope, findings, and recommendations to measure business impact and operational efficiency.

You have:

• Experience: 5+ years of Operational experience, with a focus on managing or maturing risk/operational workflows.
• Education: Bachelor's Degree in a relevant field or equivalent practical experience.
• Tools & Framework Tracking: Direct experience with Jira and structured requirements tracking to manage operational priorities, action items, and cross-functional deliverables.
• Process Improvement & Systems Thinking: Proven track record of evaluating complex workflows, identifying failure modes, and authoring clear, comprehensive operational documentation.
• Communication & Collaboration: Exceptional written and verbal communication skills, with the ability to build trust, align diverse stakeholders, and influence without formal authority.

We prefer:

• Tech Proficiency: Demonstrated ability to leverage technology for increased efficiency and quickly adopt new tools.
• Project Leadership & Operational Problem Solving: Proven ability to lead projects, manage processes, and independently resolve operational issues through strategic thinking and data analysis.

Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

Salary Range

$107,016—$131,019 USD