Program Manager - Executive Operations

mtb; United States; Hybrid; USD 120,000 - 170,000; Full time

Job summary

M&T Bank in Wilmington, DE is seeking a senior project manager to lead cross-functional initiatives affecting three or more business areas. You will partner with principal project managers and executives to manage scope, schedule, costs, risks, and dependencies, ensuring alignment with enterprise objectives.

The role emphasizes governance, executive communications, and timely updates. You will mentor teams, drive delivery, and optimize performance with structured planning and escalation

Qualifications

• Bachelor's degree with 9+ years in project/program/strategic initiative management.
• Experience leading multi-team programs in enterprise environments.

Responsibilities

• Lead multiple related projects and executive operations routines across three or more business functions.
• Develop integrated project plans, requirements, schedules, and governance structures with executive involvement.
• Ensure work breakdowns, budgets, risks, and dependencies are defined and tracked.
• Drive execution, manage budgets and forecasts, and monitor change controls and stakeholder impact.
• Provide executive-ready updates on performance, risks, and decisions to leadership.

Skills

Project management

Education

Bachelor's degree

Job description

This role is four days onsite at our Wilmington Center Wilmington, DE location, with the flexibility to work from home one day per week

Overview

Leads cross-functional partners on multiple related projects, executive operations routines, and ongoing strategic initiatives directed toward common enterprise objectives and affecting three or more businesses or functional areas. Provides senior-level project management oversight by managing changes to scope, schedule, risks, dependencies, and costs using appropriate verification techniques to maintain accurate plans, support executive decision-making, and facilitate stakeholder acceptance.

Primary Responsibilities

• Lead multiple related projects, executive operations routines, and ongoing strategic initiatives impacting three or more businesses or functions. Ensure clear understanding of scope, objectives, priorities, roles, and accountabilities across project teams and senior stakeholders. Partner with constituent project managers and business leaders to monitor cost, schedule, risks, dependencies, and delivery performance.
• Develop integrated project plans, executive operating routines, forecasts, and schedules. Work with stakeholders to define detailed requirements, constraints, assumptions, decision points, and deliverables using structured planning, facilitation, and executive engagement techniques.
• Ensure project and operating plans include clear work breakdowns, governance structures, escalation paths, stakeholder communications, risks, resources, budgets, and success measures.
• Drive execution of tasks defined in the project plan to achieve project and executive operations goals. Manage budgets, forecasts, governance routines, and delivery progress while monitoring change controls, dependencies, and stakeholder impacts.
• Measure project, program, and operating performance using appropriate tools, metrics, and reporting mechanisms. Identify and quantify variances, recommend corrective actions, prepare executive-ready updates, and communicate risks, issues, decisions, and progress to stakeholders at multiple levels.
• Implement approved actions and workarounds required to mitigate project, operational, and executive escalation risks while maintaining alignment to enterprise priorities.
• Improve project team performance by building team cohesiveness, leading, mentoring, training, and motivating resources to facilitate cooperation, increase delivery effectiveness, and support strong executive operations discipline. Coordinate shared resources across related initiatives for overall program and enterprise benefit.
• Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues, prepare escalation materials, and engage appropriate leaders to support timely resolution.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

Scope of Responsibilities

Responsible for coordinated management of multiple related projects, executive operations routines, and ongoing strategic initiatives impacting three or more businesses or functions; responsibility includes all aspects from initiation through close, with added emphasis on executive alignment, governance, issue resolution, and enterprise-level visibility. Must be familiar with system scope, project objectives, strategic priorities, and the role and responsibility of each team member and stakeholder group to effectively coordinate team activities, executive communications, and decision-making routines.

Project Guidelines

• Project Scope: $7.5 m or more
• Team Size Range: 40 - 75 FTE
• Project Duration: 18 - 30 months
• Project Size: Multiple high priority projects
• Project Customer: Three or more lines of business or functions
• Scope of Change: Moderate changes to business processes, procedures, operating routines, or governance structures
• Project Timeline: Moderately aggressive
• Project Innovation: Moderately defined scope
• Project Benefits: Major
• Project Customization: Major
• Number of Interfaces: 6 or more
• Project Integration: Internal and External Systems

Supervisory/ Managerial Responsibilities

Typically manages a team ranging from 5 - 15 directly and indirectly and 75 - 125 on a project team or cross-functional operating basis.

Education and Experience Required

Bachelor's degree and a minimum of 9 years' proven project, program, executive operations, or strategic initiative management experience,

OR in lieu of