Program Manager - Education Sales

StudyPoint; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary with commission

Flexible PTO

Health coverage

401k option

Paid volunteer day

Technology support for home office

Job summary

Medium is seeking an enthusiastic Customer Service Representative to join our fully remote team. In this role, you will manage relationships between students, families, and tutors, ensuring delivery of top-notch customer service. You will also collaborate with our academic team to drive revenue through consultative sales.

The ideal candidate will have strong interpersonal skills and experience in sales. A Bachelor’s degree is required, and we offer a competitive salary, generous PTO, and great benefits.

Qualifications

• Excellent interpersonal skills with the ability to work with various people.
• Ability to multitask and manage high call and email volume.
• Strong detail orientation and process development skills.
• A willingness to adapt and learn new systems.
• Strong written and verbal communication skills.
• Excitement to grow and take on more responsibility.
• Sales experience is a plus.

Responsibilities

• Provide exceptional customer service to 200-400 families.
• Collaborate with tutors to ensure program success.
• Sell programs to new and existing customers.
• Manage customer issues between families and tutors.
• Organize administrative tasks for family accounts.
• Communicate student progress to families.
• Achieve revenue goals and track performance metrics.
• Receive coaching and ongoing training.

Skills

Interpersonal skills

Multitasking

Attention to detail

Communication skills

Organizational skills

Sales experience

Education

Bachelor’s degree

Master’s degree

Tools

Microsoft Office

CRM database experience

Job description

Who We Are

StudyPoint is a national leader in the private tutoring industry. We are actively seeking enthusiastic, driven individuals to grow our team.

Our business is helping kids, and we’re exceptionally good at it. Our students see dramatic gains in their academic and standardized test results, and our employees enjoy the rewards of growing a mission‑driven, values‑based, and entrepreneurial company. We’ve been selected to the Inc. 5000 list of the fastest growing companies in America eight times, and were the list’s #1 fastest‑growing tutoring company. We've also been awarded the Boston Business Journal Pacesetters Award three times, which recognizes the fastest growing companies in Massachusetts. We are a two‑time winner of the 50 Most Engaged Workplaces award along with Zappos, Disney, and others. Our success is driven by the people that work here and a community built around our core values:

Onward and Upward | Embrace Growth & Learning | Deliver and Expect Excellence | Care for One Another | Communicate, Communicate, Communicate | Have Fun

Position Description

Customer service is what sets StudyPoint apart from the competition. As a part of our Service Team, you will be responsible for fostering great relationships between students, families, and tutors. You’ll also collaborate with our enrollment and academics team to ensure families and tutors are set up for success. You’ll manage a large set of families and be responsible for growing the business by providing exceptional customer service and achieving monthly revenue goals. This is a fully remote position.

Responsibilities

• Provide high quality customer service to StudyPoint students and families; working with an average of 200‑400 families.
• Work with tutors to ensure tutoring programs are on track for success.
• Grow the business through selling programs to new and existing customers using a consultative sales approach.
• Serve as liaison between StudyPoint tutors and families, troubleshooting and managing customer issues as they arise.
• Provide high‑level administrative organization for family accounts; conduct research, track data, handle information requests, prepare correspondence, schedule consultations and schedule meetings.
• Track and communicate progress of students to families, sending reminders regarding lessons, deadlines, and test dates through our proprietary database.
• Achieve data‑driven goals in the metrics of revenue generated from your customers, outbound calls, talk time, word of mouth generated, and conversion rates.
• Receive frequent coaching and feedback, as well as ongoing training and development, to continuously hone your sales and customer service skills.

Qualifications

• Excellent interpersonal skills with demonstrated ability to work with many types of people.
• Ability to multitask and handle a high volume of calls and emails.
• Careful attention to detail and ability to develop new processes to improve efficiency.
• Willingness to work in an environment with shifting priorities and ability to learn new systems.
• Strong written and verbal communication skills and excellent organizational skills.
• Proficiency with Microsoft Office and experience working with a CRM database.
• Excitement to take on increasing responsibility and grow within the company.
• Ability to reach monthly sales goals; sales experience is a plus.
• Experience working in a small, entrepreneurial environment a plus.
• Bachelor’s degree required. Master’s degree a plus.
• Access to a dedicated home office, including high‑speed internet connection. We provide all of the technology you need.

Benefits

• Competitive salary with performance‑based commission plans, paid monthly. Base pay of 60k with OTE in the 80‑90k range
• Generous time off policy, including flexible PTO and sick days, plus your birthday off.
• Annual paid volunteer day to do community service/charity work.
• Health coverage and dental options.
• Significant discounts on tutoring for family members.
• 401k option.
• Work from home.