Program Manager, Digital Scheduling and Access - Remote

Lensa; Beverly Hills (CA); Remote; USD 114,000 - 183,000; Full time

Job summary

A leading healthcare organization is seeking a Program Manager for Digital Scheduling and Access to oversee the implementation of digital tools within its Enterprise Information Services team. The ideal candidate will have extensive experience in project management and the ability to lead teams effectively, ensuring successful adoption and optimization of scheduling practices. This role requires a strong background in healthcare operations, effective communication with diverse stakeholders, and a proactive approach to problem-solving in a dynamic environment.

Qualifications

• 5+ years' experience in project management and healthcare IT.
• Experience with digital scheduling tools and leading cross-functional teams.
• Ability to manage complex projects and communicate effectively.

Responsibilities

• Oversee the digital scheduling and access program implementation.
• Manage project timelines, resources, and stakeholder communications.
• Develop KPIs and report project progress to leadership.

Skills

Project Management

Healthcare Operations

Digital Scheduling Tools

Data Analysis

Stakeholder Communication

Education

Bachelor’s degree in Healthcare or Management

Epic Certification (Cadence, MyChart)

Job description

Program Manager, Digital Scheduling and Access - Remote

Program Manager, Digital Scheduling and Access - Remote

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Lensa is the leading career site for job seekers at every stage of their career. Our client, Cedars-Sinai, is seeking professionals. Apply via Lensa today!

Job Description

Grow your career at Cedars-Sinai!

The Enterprise Information Services (EIS) team at Cedars-Sinai understands that true clinical transformation and the optimization of a clinical information systems implementation is fueled through the alignment of the right people, processes, and technologies.

Why work here?

Cedars-Sinai placed in the top 20 on Newsweek’s “ World's Best Smart Hospitals 2024 ” list, which highlights hospitals that have excelled in the utilization of electronic functionalities, telemedicine, digital imaging, artificial intelligence and robotics.

The organization’s Healthtech excellence was acknowledged again, this time by the esteemed “ CHIME Digital Health Most Wired “ recognition program. Cedars-Sinai was assigned a Level 10—the most prestigious level of certification—among more than 300 surveyed healthcare organizations. Cedars-Sinai netted high scores across multiple verticals and particularly excelled in areas of infrastructure, interoperability, and population health innovation.

What You Will Be Doing

The Digital Scheduling and Access Program Manager will be responsible for overseeing and providing strategic support to the EIS Cadence and MyChart teams, ensuring successful project oversight, prioritization, resource management, and data analysis. This role will provide leadership, guidance, and direction for the Digital Scheduling project, collaborating with operational stakeholders to optimize scheduling and promote the use of digital tools.

In this role, you will lead the long-term digital scheduling and access program implementation and optimization plans, identifying and mitigating risks with program stakeholders. You will be responsible for developing and maintaining strong relationships with key stakeholders, including clinical and operational leaders, IT teams, and vendors. You will also be responsible for monitoring and reporting on project progress, providing regular updates to senior leadership.

The ideal candidate will have a strong background in healthcare operations and project management, with experience in digital scheduling and access tools. You should have a demonstrated ability to lead cross-functional teams, manage complex projects, and communicate effectively with stakeholders at all levels of the organization. Additionally, you should be comfortable working in a fast-paced, dynamic environment and be able to adapt quickly to changing priorities.

• Oversee the implementation of the EIS digital scheduling tools across specialties.
• Assist the Cadence and MyChart teams with design decisions needed.
• Determine resource allocation and planning needs.
• Create project documentation tools to support the work.
• Maintain tasks and milestones according to the project timelines.
• Ensure the Cadence scheduling tools (decision trees, Fast Pass, scheduling tickets) are implemented as planned.
• Ensure the MyChart scheduling tools (open, direct, and scheduling tickets) are implemented as planned.
• Oversee the post-live specialty check-ins required for both MyChart and Cadence.
• Be the point person for Cadence and MyChart scheduling-related escalations.
• Identify and mitigate risks that could impact program success
• Ensure pre-requirements for launching digital tools are addressed with operational access optimization and change management prior to the EIS project kickoff.
• Assist with driving standardization of scheduling workflows across all clinics.
• Make data-driven decisions on workflow optimizations, engaging stakeholders as needed.
• Create project requests and track optimization requests.
• Participate in all scheduling-related meetings to maintain continuity and support decision-making.
• Deliver regular status updates at key leadership meetings.
• Develop and monitor key performance indicators (KPIs) to evaluate the effectiveness of digital programs and consistently report findings to leadership.
• Develop a toolkit for managing and tracking the digital scheduling tools implemented.
• Manage Cadence and MyChart risks and post go-live support.
• Ensure and/or create lessons learned documentation from EIS and operations and report out to EIS leadership.
• Create project closure report.
  
  

Qualifications

Experience Requirements:

Five (5) plus years’ experience in portfolio, program, and/or project management with a successful project management track record in full life cycle information technology implementation projects, with a proven record of execution to time and budget.

Healthcare IT portfolio or program management with the ability to manage large-scale IT systems implementations preferred.

Epic, or other supporting software certified in relevant module preferred.

Related work experience in clinic/outpatient healthcare setting, and/or clinic call center preferred.

Educational/Certification Requirements

High School Diploma/GED.

Bachelor’s degree in Healthcare, Management, Business or related field preferred.

Epic Certification in Cadence, MyChart, Referrals, and/or Ambulatory preferred.

Req ID : 9298

Working Title : Program Manager, Digital Scheduling and Access - Remote

Department : EIS Patient Facing Apps Team

Business Entity : Cedars-Sinai Medical Center

Job Category : Information Technology

Job Specialty : IT Project Management

Overtime Status : EXEMPT

Primary Shift : Day

Shift Duration : 8 hour

Base Pay : $114,233.60 - $182,769.60

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Lensa by 2x

Get notified about new Program Manager jobs in Beverly Hills, CA.

Project Manager- Health & Wellness (Remote)

Los Angeles, CA $140,000.00-$200,000.00 3 weeks ago

Associate Project Manager, Capital Projects (Southern California)

Beverly Hills, CA $90,000.00-$110,000.00 6 months ago

Project Manager - Clinical Research Hospital

Los Angeles Metropolitan Area $65,000.00-$90,000.00 4 hours ago

Supply Chain Analyst (North America/International)

Los Angeles, CA $80,000.00-$110,000.00 3 weeks ago

Chief of Staff & Strategic Advisor to Senior Vice President - Government Programs (Medicare/Medicaid Strategy)

Pasadena, CA $140,000.00-$194,000.00 3 weeks ago

We Are Hiring for Part time and Full time job Position : Online Assistant

Associate Project Director, Clinical Operations - Oncology

Project Manager, Lead Regulatory Analyst

Los Angeles Metropolitan Area $55.00-$60.00 2 weeks ago

Santa Monica, CA $80,000.00-$90,000.00 3 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.