Program Manager - Data Analytics and Process Improvement

Cisco; San Jose (CA); Presencial; USD 135.000 - 176.000; Jornada completa

Descripción de la vacante

Cisco in San Jose seeks a Product Operations BI leader to shape PLM analytics across NPI and sustaining phases. You will partner with senior stakeholders to translate complex product lifecycles into scalable data-driven insights.

Using GCP tools like BigQuery and Cloud Composer, you will design data pipelines, ensure data quality, and drive KPI-driven decisions that improve time-to-market and operational efficiency.

Formación

• Bachelor's degree or higher in a relevant field.
• 7+ years of PLM, NPI/Sustaining, HW development, and end-to-end supply chain engineering.
• 5+ years of program management leading cross-functional teams.
• Expert proficiency in SQL, Tableau, or Power BI.
• Proven experience with Google Cloud platform or similar for data visualization.

Responsabilidades

• Collaborate with peers and leaders to define PLM strategies and drive data-driven insights.
• Lead the BI strategy and execution to improve process efficiency and decision-making.
• Coordinate cross-functional work across Product Operations, GMO, T&Q, and Engineering.
• Design and automate data quality frameworks to ensure high-fidelity data and KPI tracking.

Conocimientos

SQL

Tableau

Power BI

Google Cloud Platform

Educación

Bachelor's degree in Engineering, Supply Chain, Operations, Information Systems, or related field

Herramientas

BigQuery

Cloud Composer

Google Workspace

Descripción del empleo

The application window is expected to close on: 10/29/2026 Meet the Team

Product Operations Central (Process and Business Intelligence) is a core component of the Product Operations team, providing a centralized hub of multi-disciplinary expertise that fortifies the strategic and operational framework for Business Units (BUs) across Cisco's product portfolio. This team acts as a strategic partner, collaborating with cross-functional leaders to define Product Lifecycle Management (PLM) strategies, improve operational efficiency, and drive innovation across NPI, sustaining, and end-to-end supply chain processes.

Your Impact

In this role, you will play a pivotal role in shaping our future by proactively collaborating with peers, senior leaders, and functional SMEs. You will bridge the gap between complex PLM business processes and advanced data-driven insights. By implementing innovative analytical solutions, you will ensure our operational framework is both scalable and highly effective.

As part of this role, you will drive the strategic vision for Business Intelligence (BI) by leading the strategy and execution of initiatives that improve process improvement and foster data-driven decision-making across the product portfolio. You will lead and influence cross-functional collaboration by orchestrating efforts among Product Operations, Global Manufacturing Operations (GMO), Technology & Quality (T&Q), and Engineering teams, unifying these groups under shared data objectives. Your expertise in sophisticated analytics and data integrity will be critical as you define and automate quality frameworks to ensure high-fidelity data, performing deep-dive analyses into product health, development velocity, and operational KPIs.

Leveraging Google Cloud Platform (GCP) tools such as BigQuery and Cloud Composer, you will enable scalable data processing and utilize Google Workspace for collaborative policy management and cross-functional project tracking. You will also play a key role in risk management and mitigation by navigating operational risks through collaborative engagement and developing data-backed mitigation strategies integrated into our Product Lifecycle Management (PLM) business processes.

Operational optimization is another core responsibility, where you will use design-thinking sessions within our business sensing framework to understand business unit challenges and ensure analytical solutions are perfectly aligned with business goals.

This role drives significant business impact by aligning the organization toward a unified, data-driven PLM strategy that accelerates velocity across New Product Introduction (NPI) and sustaining phases. It harnesses scalable intelligence through GCP infrastructure to transform large datasets into real-time operational insights, improves operational efficiency by automating data quality and BI solutions to reduce manual processes, and supports risk mitigation by equipping leadership with analytical tools to identify and address supply chain and product lifecycle risks proactively.

Minimum Qualifications

• Bachelor's degree in Engineering, Supply Chain, Operations, Information Systems, or related field.
• 7+ years of experience in PLM, NPI/Sustaining, HW development, and end-to-end supply chain engineering.
• 5 + years of program management experience leading cross functional teams in complex environments with layered dependencies.
• Expert proficiency in SQL, Tableau, or Power BI.
• Proven experience with Google Cloud platform or similar for data visualization.

Preferred skills

• Experience in Python or R for advanced statistical analysis.
• Familiarity with Data Governance/Quality tools (e.g., Alation, Big Eye, Monte Carlo).
• Ability to articulate complex data-driven strategies and gain consensus at the executive level.
• Familiarity with AI/ML applications and automation to enhance supply chain/product development.
• Strong commitment to continuous improvement and operational excellence.

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $134,500.00 to $176,200.00 and reflects the pr