Program Manager (Custodial Operations - AM Shift)

Chimes District of Columbia.; Fort Meade (MD); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Tuition Reimbursement

403(b) with Employer Match

Paid Time Off

Job summary

Chimes is seeking a Contract Operations Supervisor at Fort Meade, MD to manage a security-focused facility contract. The role requires active Top Secret/SCI clearance with polygraph, a 7:00am–4:00pm schedule, and daily on-site leadership of staff and subcontractors.

The position offers a $110,000 annual salary, comprehensive benefits, and opportunities to drive process improvements while ensuring safety, regulatory compliance, and high-quality service delivery.

Qualifications

• Five (5) years' experience managing a workforce on a contract of similar scope and size.
• Demonstrated ability and knowledge of building service management and applicable equipment/chemicals.
• Ability to supervise, train, and develop staff while ensuring safety and quality compliance.

Responsibilities

• Oversees day to day operation of assigned contract.
• Hires, evaluates, and supervises all staff members.
• Ensures compliance with dress code, safety procedures, and building security.
• Presents ideas to Contracts Administrator based on contract needs and performs gap analyses.
• Maintains payroll and time records within budget and prepares schedules.
• Establishes inspection procedures, trains supervisors, and coordinates vendor training.

Skills

Staff management

Contract management

Safety program leadership

Policy compliance

Education

High school diploma or equivalent

College degree preferred

CPR/FA certification preferred

Bilingual: Spanish and English preferred

Tools

MAXIMO

SAMS

TAMS

JAMS

Job description

Required Security Clearance Level: Active Top Secret/SCI (With Polygraph)

Shift: 7:00am - 4:00pm (60-minute lunch); Monday - Friday

Salary: $110,000.00 per year

Essential Functions

• Complies with all Agency policies and procedures and follows contract specifications
• Establishes and maintains positive relationships with government facility staff
• Accepts service requests and with CA approval provides service based on agreement
• Oversees day to day operation of assigned contract
• Personally observes work performed during all shifts on a regular basis
• Meets with supervisory staff regularly to facilitate process improvement
• Establishes job task schedules per contract specifications
• Reviews and responds to inspection/deduction reports
• Assures a high level of quality in performance of all work
• Resolves quality issues through a quality control program and staff training
• Establishes inspection procedures and guidelines for supervisors
• Conducts safety training and implementing of safety procedures and policies
• Keeps SDS book current and chemical list updated
• Hires, evaluates, and supervises all staff members
• Trains supervisors to perform to contract specifications
• Establishes training through vendors
• Schedules general maintenance and floor care services
• Prepares schedules and maintains daily time records for staff
• Maintains payroll and supply costs within budget.
• Inventories and orders supplies and uniforms with approval of the CA
• Receives and acts on reports and requests from contracting office personnel
• Present ideas and recommendations to Contracts Administrator based on contract needs
• Analyzes, reviews, and suggests solutions to operational challenges
• Available within one hour during normal working hours and within two hours after hours to respond to contracting officer
• Attends meetings with government, facility, and customer representatives
• Observes, manages, and provides feedback to all staff to ensure accurate job completion
• Ensures compliance with dress code and personal hygiene standards for self and staff
• Complies with and ensures staff compliance with all building and security requirements
• Acts as supervisor, if back-up system fails
• Works cooperatively with HR to sustain employment for individuals with disabilities
• Ensures timely, accurate completion of time studies (if applicable), evaluations, and employee communications
• Works with outside agency staff and job coaches to aid Chimes employees
• Passes and complies with CPR/First Aid training

*Duties, responsibilities, and tasks may change at any time with or without notice

Secondary Functions

• Serves as a liaison with community agencies and job coaches to aid Chimes employees
• Assists in the planning and implementation of staff development programs
• Assumes other duties, responsibilities, and special projects as needed

*Duties, responsibilities, and tasks may change at any time with or without notice

Physical Abilities Needed to Meet Work Demands

• Ability to stand or walk for long periods of time
• Ability to go up and down stairs
• Ability to reach above the head, bend, kneel, stoop, and crawl
• Ability to lift, carry, and push up to 50 lbs. as needed
• Ability to work in dusty spaces or adverse weather conditions
• Ability to see details on the floor, above the head, or on surfaces

Job Competencies Needed for Success on the Job

• Ability to work independently and collaboratively with others
• Ability to maintain confidentiality
• Ability to work in a constant state of alertness and with safety always in mind
• Ability to communicate effectively with employees and government staff
• Ability to supervise and develop others
• Ability to make decisions and solve problems
• Ability to plan, implement, organize, and prioritize
• Ability to be flexible and dedicated to quality and customer service
• Ability to manage multiple tasks effectively
• Ability to react immediately to emergency situations
• Ability to analyze data and recommend corrective action
• Ability to read, write, and speak (communicate and relate information) English
• Ability to use technology for completion of specified job duties
• Ability to manipulate numbers
• Ability to maintain and submit reports, logs, and other paperwork in a timely manner
• Ability to understand and apply technical written material
• Ability to understand and comply with safety procedures and environmental requirements
• Ability to operate machinery without posing a safety hazard to self or others
• Ability to use and care for equipment and cleaning supplies properly
• Ability to complete tasks in a timely manner with numerous interruptions
• Ability to attend work regularly and remain on site for scheduled shift
• Ability to work a flexible schedule as required
• Ability to attend and participate in training and work related meetings
• Ability to demonstrate integrity and ethical standards in job performance
• Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
• Ability to provide guidance, direction, and technical support
• Ability to comply with all building, security, and company policies and procedures

Other requirements

• Valid driver's license from state of residence and ability to drive
• License must have been valid for at least 3 years
• If driving a 15 passenger van, must be at least 25 years old
• Acceptable driving record as determined by Agency's insurance carrier and by Chimes DC policies and procedures
• Successful completion and approval of Top Secret/SCI with Poly is required.
• US Citizenship required

Essential Personnel: This position is designated as essential. This means that when the facility is facedwith an institutional emergency, employees in this position may be required to remain at theirwork location or to report to work to protect, recover, and continue operations at the facility.

Education

• High School diploma or equivalent
• College degree preferred
• Valid CPR/FA certification preferred
• Knowledge of green cleaning principles and CIMS certification requirements
• Knowledge of electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMS
• Knowledge of regulatory standards, hospital standards, and facility management
• Knowledge about regulations for SDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens
• Bilingual in Spanish and English preferred

Experience

• Five (5) years' experience in managing a workforce providing services on a contract of similar scope and size
• Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications

Notes

At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience

What's in it for you?

Total Rewards (For Full-Time Employees = >30 hours/week)

• Competitive Pay
• Medical, Dental, and Vision Insurance
• Tuition Reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Employer Match
• Employee Recognition Programs
• Employee Referral Bonus opportunities
• Discounts through "Tickets at Work"
• Discounts on Verizon mobile service
• And More!

Want to learn more?

To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.#cdc202