Program Manager CPA

Pathways Youth & Family Services; San Antonio (TX); On-site; USD 45,000 - 54,000; Full time

Job summary

Pathways Youth & Family Services in San Antonio, TX, is seeking a capable administrator to ensure program operations, compliance, and quality improvement for children in substitute care.

You will supervise staff, review plans, and liaise with regulatory bodies while managing documentation and court involvement.

Qualifications

• Master's degree in social work or related field.
• Graduate coursework focusing on family and individual function is required.
• Bachelor's degree in social work or related field also acceptable.

Responsibilities

• Ensure compliance with laws and Pathways policies.
• Supervise assigned staff and manage caseloads.
• Develop and review case plans and documentation within two business days.
• Attend court hearings as needed.
• Maintain relationships with regulatory bodies and partner agencies.

Skills

Strong communication

Leadership

Problem-solving

Teamwork

Microsoft Office

Organizational skills

Feedback acceptance

Education

Master's degree in social work or human services

Nine graduate credits on family/individual function

Bachelor's degree in social work or human services

Nine undergraduate credits on family/individual function

Tools

Microsoft Word

Microsoft Excel

PowerPoint

GoToMeeting

Internet

Job description

Job Details: Job Location: Pathways San Antonio - San Antonio, TX 78213, Salary Range: $45,000.00 - $54,000.00 Salary, Job Shift: Flexible, Job Summary

Essential Duties:

Program Operations:

• Ensures compliance with all local, state, and federal laws including Pathways’ policies and procedures.
• Ensures that assigned Family Specialists complete their job duties in a timely and professional manner
• Reviews and approves Home Studies, Action/Safety/Crisis Plans, placements, subsequent placements, transfers, and discharges.
• Uploads/completes all documentation within two business days.
• Meets regularly with Family Specialists to discuss caseloads, service provision, and documentation compliance.
• Provide supervision for all assigned staff. Supervision needs will be evaluated based on experience, minimum standard requirements and the needs of the staff.
• Attends court hearings as needed.
• Facilitates monthly staff meetings.
• Develops professional relationships with other peers in the field such as DFPS representatives, private agencies, and supporting agencies.
• Responds to inquiries from regulatory bodies in a timely manner.

Quality Improvement:

• Regularly audits client and family records and provides feedback to staff.
• Reviews PMET data quarterly.
• Continually assesses the need for training, keeps supervisor informed of all quality of care issues. Selects and orchestrates regular training opportunities for assigned team.
• Collaborates with Performance Improvement staff in all program development and improvement efforts.

Qualifications: Education & Experience

• Option 1 – Educational Qualifications - A master’s degree from an accredited college or university in social work or other human services field and nine credit hours in graduate level courses that focus on family and individual function and interaction.
• Professional Qualifications - One year of documented full-time experience in a residential child-care operation, or as a conservatorship caseworker or foster adoptive home development worker for the department. The experience must be in conducting assessments, service planning, or case management duties.
• Option 2 – Educational Qualifications - A master’s degree from an accredited college or university and nine credit hours in graduate level courses that focus on family and individual function and interaction.
• Professional Qualifications - Three years of documented full-time experience in a child-placing agency conducting child-placing activities.
• Option 3 – Educational Qualifications - A bachelor’s degree from an accredited college or university in social work or other human services field and nine credit hours in undergraduate level courses that focus on family and individual function and interaction.
• Professional Qualifications - Four years of documented full-time experience in a child-placing agency conducting child-placing activities.
• Option 4 – Educational Qualifications - A bachelor’s degree from an accredited college or university and nine credit hours in undergraduate level courses that focus on family and individual function and interaction.
• Professional Qualifications - Five years of documented full-time experience in a child-placing agency conducting child-placing activities.

Knowledge, Skills, & Abilities

• Thorough working knowledge of needs of children placed in substitute care.
• Ability to support the agency's culture, growth, and success through communication, accountability, and positivity.
• Ability to be clear headed and decisive based on the scope of the position.
• Ability to work efficiently and effectively both individually and as part of a team.
• Ability to appropriately accept feedback through the supervision process - thus displaying the willingness to learn, grow, and improve.
• Effective oral and written communication skills.
• Skilled in approaching care/services from a strengths-based perspective.
• Competent in using Microsoft Word, Excel, Power Point, Go To Meeting, the Internet, and other software applications.
• Effective organizational skills.
• Strong problem-solving skills.
• Effective leadership skills.

Additional Requirements

• Proof of valid Texas Driver's License (Type C).
• Access to reliable transportation.
• Proof of valid/current auto insurance.
• Cleared driving record.
• Three (3) employment references.
• Cleared criminal background check and signed statement regarding felony indictments/convictions.
• Cleared pre-employment drug test.
• Working cellular telephone.

Physical and Mental Demands

With or without reasonable accommodation, the physical and mental requirements of this job may include the following: frequent seeing, hearing, speaking, and writing clearly. Occasional reaching with hands and arms, stooping, kneeling, crouching, crawling, frequent sitting, standing and walking may be required for long periods of time and may involve climbing stairs, walking up inclines and on uneven terrain. Additional physical requirements may include, frequent lifting and or moving up to 25 pounds. Ability to remain calm in stressful situations.