Case Management Supervisor (Dallas)

Texas-Family-Care-Network; Dallas (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Texas Family Care Network is seeking a Case Management Supervisor to lead a team of case managers focused on child safety, permanency and family well-being in Dallas, Texas. You will oversee service delivery, policy interpretation and cross-agency collaboration with courts, schools and community partners.

The role requires hands-on supervision, strong organization, and the ability to manage multiple cases and deadlines while ensuring compliance with state standards.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Three (3) years of full-time experience with the Department of Family and Protective Services, or in a child welfare setting.
• Valid state driver’s license, safe driving record, and current auto insurance.
• Ability to supervise and develop staff; coordinate with courts, DFPS, and partner agencies.

Responsibilities

• Plans and manages unit operations to achieve goals and objectives for service delivery by monitoring caseloads, consulting with staff on case issues, approving leave and holding unit meetings.
• Interprets program policy and procedures to unit staff, other agency staff, parents, children, youth, caregivers, the courts, CASA, other stakeholders and the general public.
• Supervises staff directly or through senior staff; ensures program staffing is qualified and maintains safety and outcomes for children served.
• Attends and participates in court hearings about the child and family; participates in supervision and planning meetings as needed.
• Ensures adherence to child safety policies, reporting laws, data accuracy and timely documentation in relevant systems.

Education

Bachelor’s degree

Job description

The Case Management Supervisor leads a team of Case Managers in providing oversight and services to children and families. The Case Management Supervisor ensures the team follows agency policy, the Texas Family Code and Minimum Standards of child placing agencies. This position interacts routinely with clients, judges, attorneys, children, school personnel and all other aspects of the community.

The role of the Case Management Supervisor is a position requiring daily assessment and decision-making of child safety issues, and permanency. Case Manager Supervision requires initiative to independently organize and manage numerous tasks associated with the position. This role also requires routine interaction with Texas Department of Family and Protective Services staff, parents, children, youth, caregivers, contract providers, civil and criminal court personnel, community representatives, and other partner agencies.

Case Management Supervisors manage and develop members of their team to ensure that services to children, youth and families are set-up timely and directed toward child safety, permanency and well-being. Case Manager Supervisors ensure their team is trained and proficient in the policy and service model for Texas Family Care Network.

Responsibilities

Support/Service Delivery

• Plans and manages unit operations to achieve goals and objectives for service delivery by monitoring caseloads, consulting with staff on case issues, approving leave and holding unit meetings.


• Interprets program policy and procedures to unit staff, other agency staff, parents, children, youth, caregivers, the courts, CASA, other stakeholders and the general public.


• Identify potential kinship/fictive kin placement options and request home studies as needed.


• Learns the background of the family and child/youth on each case to strategize how best to support them.


• Participates in supervision meetings as directed/required by the Director.


• Participates in other administrative and planning meetings as needed to facilitate case management functions.


• Attends and actively participates in court hearings about the child and family.


• Participates in supervisor on-call rotation and duties.


• Ability to work independently to meet case management deadlines and job performance.


• Completes other duties as assigned by the Case Management Director.

Communication

• Develops and maintains effective working relationships between Texas Family Care Network staff, Department of Family and Protective Services staff, child welfare boards, the general public, legal, medical, educational, and other community resources.


• Communicates regularly with the Director to address appropriate issues when necessary.

Supervision

• Receive supervision.


• Receive supervision from and actively communicate with supervisor on an ongoing basis throughout the week by phone, email, written message and when possible, in person regarding program matters.


• Provides supervision.


• Supervise staff directly or their supervisors depending upon the personnel actions including action plans, hiring, terminations, recruitment, vacation and sick day requests. Ensures that program staffing is qualified and provides continued safety of children served with high rates of success/program completion.

Leadership

• Leads a mobile unit of Case Managers who utilize technology.


• Selects, manages, and develops staff through field visits, review of performance data, conferences, training and performance evaluations.


• Excellent training skills, program development and strong leadership along with mentoring/coaching abilities.


• Provides regular and consistent support/supervision to Case Managers/Senior Case Managers and provides opportunities for the professional development of assigned staff.


• Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.

Community Engagement

• Works collaboratively with other systems (education, health and justice systems) to improve outcomes for the child/youth and family.


• Participates in meetings with collaborating partners and agencies.

Documentation

• Document case records in accordance with policy.


• Ensures accuracy and timeliness of data entered into systems, ensure that all relevant information exists in their records (e.g. client, family, employee, billing, etc.).


• Completes appropriate forms and documentation concerning client contact including data entry into CoBris, IMPACT and other technology/case management systems.

Financial/Budget

• Reports expenses and provides supporting documentation.


• Adheres to deadlines for submitting and approving expense reports.

Risk Management and Safety

• Adheres to mandated child abuse reporting laws.


• Evaluates unit performance through case readings, data reports and observation of unit operations to ensure unit compliance with policy, procedure and service control requirements.


• Reviews case documentation on a regular schedule to monitor compliance.


• Assures all policies, procedures, and standards relating to child safety and well-being are followed.


• Follows policies and procedures for responding to and handling a crisis.


• Completes online learning and policy acknowledgements by due date.


• Attends and participates in all required trainings.

Qualifications

Education/Credentials/Licensure

• Bachelor’s degree from an accredited college or university.


• Valid state driver’s license, safe driving record, and current auto insurance.

Experience

• Three (3) years of documented full-time experience with the Department of Family and Protective Services, with a SSCC, in a child-placing agency, in a residential child-care operation, or as a conservatorship caseworker or foster adoptive home development worker for the department. The experience must be in conducting assessments, service planning, or case management duties.

Clearances

• DPS


• DFPS


• FBI


• CBCU Eligibility Determination


• Child Abuse Clearance

Working Conditions

Physical Demands

• This position requires operating a keypad device 75% of the day and electronic/office equipment 25% of the day. Frequent travel in and out of the state of Texas may be required daily in addition to travel by plane and may include travel in weather conditions – 20%. Fingers, thumbs, hands, wrists, elbows, legs and feet are all routinely used throughout the day. The lower and upper torso is used 75% of the day. Employee must meet minimum requirements for hearing, speech, and vision. Walking is required 25% of the day. Standing occurs 25% of the day. Sitting happens 75% of the day. Reaching above the shoulder as well as bending and twisting are performed 25% of the day. This function routinely lifts under 25 pounds. The maximum lift is 50 pounds, 1 time per day. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mental Demands

• Frequently makes quick decisions, handles distractions that interfere, handles a diversity of problems, and performs multiple tasks. Continually need to concentrate.

Environmental demands

• Environmental demands require this position in client homes, schools, and the community. Reliable transportation is required.

Working Hours

• This position works a non-traditional schedule that can vary based on client and department needs.


• Participates in the on-call rotation.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.