Program Manager (Chief Operating Officer)

Veterans Health Administration; Lebanon (Lebanon County); On-site; USD 110,000 - 140,000; Full time

Job summary

Veterans Health Administration is seeking a Program Manager to provide senior leadership for front-end operations spanning multiple facilities, including patient intake, insurance verification, billing, and customer service. The role emphasizes performance metrics, program effectiveness, and adherence to federal regulations.

Qualifications emphasize time-in-grade rules for current federal employees and demonstrated experience in optimizing revenue cycle-like processes across large healthcare

Qualifications

• Establishes and manages performance metrics to identify and/or improve output.
• Utilizes qualitative and/or quantitative methods to assess or improve program effectiveness.
• Plans, organizes and directs work to ensures efficient use of resources or to adapt to changing environmental factors.
• Demonstrates knowledge of regulations, laws and policies related to intake of patients, insurance verification, billing and collections.
• Provides guidance to management teams to review and improve work environments.

Responsibilities

• Senior management responsibility for front-end business operations across multiple facilities.
• Oversees intake of patients, insurance verification, billing and customer service.
• Ensures compliance with time-in-grade requirements for current Federal employees where applicable.
• Leads efforts to establish performance metrics and improve program effectiveness.

Skills

Performance metrics management

Qualitative/quantitative assessment

Organizational planning

Regulatory knowledge (intake, billing,

Job description

The position of the Program Manager has senior management responsibility for managing the front end of the business operations of a consolidated business unit consisting of the hospital functions of multiple facilities that include the intake of patients, insurance verification, billing, and customer service.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/21/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience:

• Establishes and manages performance metrics to identify and/or improve output.
• Utilizes qualitative and/or quantitative methods to assess or improve program effectiveness.
• Plans, organizes and directs work to ensures efficient use of resources or to adapt to changing environmental factors.
• Demonstrates knowledge regulation, laws and policies related to intake of patients, insurance verification, billing and collections.
• Provides guidance to management teams to review and improve work environments.

Preferred Experience: Experience in VHA Revenue Cycle Management Demonstrated managerial experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.