Program Manager - CareLink

Socket.dev; Moraine (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

Primary Health Solutions is seeking a Program Manager for the Care Link intake program. You will provide clinical leadership, oversee the intake and assessment teams, and ensure compliant, high-quality services. You will also coach staff and foster staff development within Behavioral Health.

The role emphasizes collaboration with departments, community partnerships, and ongoing quality improvement to support organizational goals.

Qualifications

• Master's degree in Social Work, Counseling, or related behavioral health field required.
• Current Ohio LISW or LPCC with supervisory designation preferred.
• Minimum of two years of behavioral health clinical experience required.

Responsibilities

• Provide leadership for the Care Link intake program.
• Oversee clinical operations and staff development.
• Ensure quality, regulatory compliance, and documentation accuracy.
• Build community partnerships and promote continuous improvement.
• Coordinate resources to maximize operational efficiency.

Skills

Communication

Interpersonal skills

Team collaboration

Critical thinking

Clinical judgment

EHR proficiency

MS Office

Education

Master's degree in Social Work or related behavioral health field

Ohio LISW or LPCC with supervisory designation

Minimum two years behavioral health clinical experience

Tools

Microsoft Office

Job description

Program Manager - Care Link

Department: Behavioral Health
Reports To: Program Director of Intake Services
FLSA: Exempt

About Primary Health Solutions

Primary Health Solutions provides high-quality, patient-centered care that improves the health and well-being of the communities we serve.

Mission, Vision & RISE Values

Mission: Improve the health status of our community.
Vision: Be the provider of choice.
Values: Respect, Integrity, Service, Excellence (RISE).

Position Summary

Provides leadership, clinical oversight, and operational management for the Care Link intake and assessment program, ensuring high-quality, compliant, patient-centered services while supporting staff development and organizational goals.

A Day in the Life

Leads the intake team, oversees clinical operations, coaches staff, monitors quality and compliance, develops community partnerships, and promotes continuous improvement.

Essential Duties & Responsibilities

Provide clinical and administrative leadership for the Care Link intake program.

Supervise, mentor, and develop intake and assessment staff.

Promote best practices, quality improvement, and regulatory compliance.

Coordinate program resources to maximize operational efficiency.

Support strategic initiatives and community partnerships.

Monitor program outcomes, audits, and documentation quality.

Facilitate communication across departments and stakeholders.

Maintain familiarity with community resources and referral networks.

Perform other duties as assigned.

Supervisory Responsibilities

Directly supervises assigned staff, including coaching, performance management, scheduling, training, and professional development.

Requirements

Education & Experience

Master's degree in Social Work, Counseling, or related behavioral health field.

Current Ohio LISW or LPCC with supervisory designation

Minimum two years of behavioral health clinical experience.

Valid driver's license and reliable transportation.

Knowledge, Skills & Abilities

Strong communication and interpersonal skills.

Ability to work collaboratively across disciplines.

Knowledge of behavioral health documentation and HIPAA.

Critical thinking and sound clinical judgment.

Proficiency with electronic health records and Microsoft Office.

Physical Demands

Primarily office and clinical work with occasional standing, walking, and community travel.

Work Environment

Behavioral health outpatient/community setting.

Other Duties

This job description is not intended to be all-inclusive. Employees may perform other duties as assigned.