Program Manager, Business Operations

Xpanse; Conshohocken (Montgomery County); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading company is seeking a Program Manager, Business Operations to enhance employee experience and improve processes. You will coordinate engagement activities, document policies, and ensure operational excellence, requiring strong organizational skills and experience in business operations.

Qualifications

• Minimum 2-5 years of experience in business operations.
• Experience coordinating employee activities in an office setting is preferred.
• Ability to draft clear process documentation.

Responsibilities

• Coordinate employee engagement activities and team-building events.
• Support development of operational processes.
• Manage logistics for employee experience programs.

Skills

Organizational skills

Attention to detail

Interpersonal skills

Proactive mindset

Education

Bachelor’s degree in business or related field

Job description

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Summary

The Program Manager, Business Operations supports both the cultural and operational health of the organization by coordinating activities that enhance employee experience while helping document and improve internal processes and procedures. This role partners across teams to ensure employees feel connected to the culture and have the tools, resources, and information they need to be successful. The ideal candidate is organized, detail-oriented, and comfortable balancing people-focused programs with process-driven work.

• Coordinate and execute employee engagement activities, including team-building events, employee appreciation programs, office activities, and company celebrations that promote connection and reflect company values.
• Partner with teams to document and maintain internal policies, procedures, and job aids, ensuring they are clear, accurate, and accessible to employees.
• Support the development and rollout of operational processes that improve consistency, efficiency, and clarity across teams.
• Help manage logistics for employee experience programs, including event planning, scheduling, vendor coordination, and on-site execution.
• Assist in gathering employee feedback through surveys, focus groups, or informal check-ins to inform future engagement and process improvement efforts.
• Maintain calendars, task lists, and documentation repositories to ensure operational and culture programs run smoothly and are well-organized.
• Collaborate with cross-functional teams to support onboarding, offboarding, and other employee lifecycle processes by ensuring supporting materials and processes are up-to-date.
• Assist in creating and maintaining job aids, process guides, and documentation that help employees navigate internal systems, tools, and workflows.
• Provide general operational support to help ensure business activities are executed effectively and in alignment with organizational priorities.
• Support other projects and activities related to employee experience and business operations as assigned.
• Comply with all company policies and procedures.
• Maintain regular and punctual attendance.
  
  

Summary

The Program Manager, Business Operations supports both the cultural and operational health of the organization by coordinating activities that enhance employee experience while helping document and improve internal processes and procedures. This role partners across teams to ensure employees feel connected to the culture and have the tools, resources, and information they need to be successful. The ideal candidate is organized, detail-oriented, and comfortable balancing people-focused programs with process-driven work.

Essential Job Duties And Responsibilities

• Coordinate and execute employee engagement activities, including team-building events, employee appreciation programs, office activities, and company celebrations that promote connection and reflect company values.
• Partner with teams to document and maintain internal policies, procedures, and job aids, ensuring they are clear, accurate, and accessible to employees.
• Support the development and rollout of operational processes that improve consistency, efficiency, and clarity across teams.
• Help manage logistics for employee experience programs, including event planning, scheduling, vendor coordination, and on-site execution.
• Assist in gathering employee feedback through surveys, focus groups, or informal check-ins to inform future engagement and process improvement efforts.
• Maintain calendars, task lists, and documentation repositories to ensure operational and culture programs run smoothly and are well-organized.
• Collaborate with cross-functional teams to support onboarding, offboarding, and other employee lifecycle processes by ensuring supporting materials and processes are up-to-date.
• Assist in creating and maintaining job aids, process guides, and documentation that help employees navigate internal systems, tools, and workflows.
• Provide general operational support to help ensure business activities are executed effectively and in alignment with organizational priorities.
• Support other projects and activities related to employee experience and business operations as assigned.
• Comply with all company policies and procedures.
• Maintain regular and punctual attendance.
  
  

Other Job Duties And Responsibilities

Performs other related duties as assigned.

Supervisory Responsibilities

• This position is an individual contributor.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strong organizational skills with attention to detail and the ability to manage multiple priorities.
• Experience coordinating employee activities, events, or programs in a hybrid or office setting.
• Ability to draft and maintain clear process documentation, procedures, or job aids.
• Excellent interpersonal skills with the ability to work across teams and build positive relationships.
• Proactive, solution-oriented mindset with a passion for improving both employee experience and operational processes.
• Comfortable working in a fast-paced, evolving environment where priorities may shift.
  
  

Education And/or Experience

• Bachelor’s degree in business, operations management, finance or a related field preferred.
• Minimum 2-5 years of experience in business operations, program management, project management, or a related field focused on operational excellence
  
  

Certificates, Licenses, Registrations

• None Required
• Event planning, project management, or process improvement certifications are a plus.
  
  

Work Complexity

Problems and issues faced are general, and may require understanding of broader set of issues but typically are not complex. May require familiarity with the financial/mortgage (or job-specific) industry. Problems require understanding of other job areas. Problems are typically solved through drawing from prior experiences, with analysis of the issue.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans With Disabilities Act

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Financial Services, Technology, Information and Internet, and Outsourcing and Offshoring Consulting

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