Program Manager – Benefits

Monogram Foods; Memphis (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

Monogram Foods in Memphis, Tennessee is hiring a Program Manager, Benefits to oversee the effectiveness of employee benefit programs. This role involves managing leave programs like FMLA, ADA, and short-term disability, ensuring compliance with regulations while enhancing employee experience.

The ideal candidate will possess a Bachelor’s degree and over 7 years of relevant experience, showcasing strong analytical skills and compliance judgment. Strong communication abilities and proficiency in HRIS platforms are essential for this role.

Qualifications

• 7+ years of experience in benefits or human resources.
• Strong knowledge of federal and multi-state leave laws.

Responsibilities

• Manage operational benefit and leave programs including FMLA and ADA.
• Independently resolve complex leave cases and eligibility determinations.
• Serve as a resource for employees and HR partners on leave administration.
• Analyze leave trends to identify operational risks or improvement opportunities.

Skills

Compliance judgment

Analytical skills

Clear communication

Excel skills

Organization skills

Education

Bachelor’s degree in business or human resources

Tools

HRIS

Leave management platforms

Job description

Position Overview

The Program Manager, Benefits, is responsible for the day‑to‑day operational effectiveness of Monogram Foods’ employee benefit programs. This role ensures leave programs are administered accurately, consistently, and in compliance with applicable regulations while supporting a positive and equitable employee experience. Reporting to the Senior Manager, Benefits & Leave Administration, this position operates with greater independence and discretion, serving as an operational subject‑matter expert for benefit administration. The role supports continuous improvement within established program frameworks and aligns with Monogram’s people‑first values. I also understand that this job description does not change in any way the at‑will nature of my employment, and that I must be at least 18 years old to be employed by Monogram Foods.

Essential Duties and Responsibilities

• Manage the operational benefit and leave of absence programs, including FMLA, ADA accommodations, short‑term and long‑term disability, parental, adoption, military, unpaid leave, and applicable state and local family leave laws.
• Independently administer and resolve complex leave cases, including eligibility determinations, certifications, extensions, returns‑to‑work, and worker’s compensation considerations.
• Serve as a subject‑matter resource for employees, managers, and HR partners on leave administration, interpreting policies and requirements appropriately.
• Oversee day‑to‑day operational interactions with third‑party leave administrators, addressing service issues and data discrepancies.
• Partner cross‑functionally with Payroll, Benefits, HRIS, EHS, and Operations to ensure accurate integration and resolution of leave‑related impacts.
• Maintain and review documentation and records to ensure audit readiness and compliance integrity.
• Analyze leave trends and recurring issues to identify operational risks or improvement opportunities.
• Recommend process improvements or procedural refinements to the Senior Manager.
• Support development and maintenance of leave‑related communications, tools, and job aids.
• Monitor legislative changes and assess operational implications, escalating recommendations as appropriate.

Qualifications

Education and Experience

• Bachelor’s degree in business, human resources, or a related field is required.
• 7+ years of experience in benefits, leave administration, human resources, or a combination of these fields.
• Strong working knowledge of federal and multi‑state leave laws.

Additional Competencies and Skills

• Strong compliance judgment and decision‑making skills.
• Ability to resolve nuanced and complex leave scenarios independently.
• Clear, confident communication with employees and business partners.
• Analytical skills to identify trends and operational risks.
• Intermediate Excel skills.
• Proficiency with HRIS, leave management platforms, and reporting tools.
• Strong communication and presentation skills, including the ability to influence cross‑functional decision‑making.
• High attention to detail, accuracy, and data integrity.
• Strong organization skills.
• High degree of professionalism and integrity.
• Ensure benefit premiums are collected for employees on leave.

Physical Demands

• Ability to sit for prolonged periods of time in front of a computer.
• Ability to move about the facility on a regular basis to perform physical activities such as lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing, or walking.
• Visual and hearing acuity.

Work Environment and Personal Protective Equipment

• General office environment.

Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions.