Program Manager - Assertive Community Treatment

Olmsted County, MN; Minnesota; On-site; USD 85,000 - 120,000; Full time

Job summary

Olmsted County, Minnesota is seeking a Program Manager to supervise the Assertive Community Treatment (ACT) Team, lead staff engagement, and build innovative services that improve client outcomes in the community setting.

The position requires a Master’s degree and two years of related experience; duties include developing programs, training staff, evaluating performance, managing budgets, ensuring policy compliance, and coordinating with external agencies.

Qualifications

• Master’s degree required; two years in a similar role.
• Meets Special Qualifications for ACT Team per MN Statutes.
• Regular attendance and valid driver’s license required.
• Experience supervising clinical teams and programs.
• Ability to develop and evaluate programs and budgets.
• Knowledge of social services laws and policy.

Responsibilities

• Lead the ACT Team and staff.
• Develop and implement new programs.
• Monitor program standards and outcomes.
• Provide staff training and orientation.
• Review case records for compliance.
• Oversee budgeting and resource use.

Skills

Leadership

Supervision

De-escalation

Teamwork

Analytical thinking

Communication

Program management

Budget management

Policy compliance

Education

Master's degree

Tools

Microsoft Office

EHR systems

Job description

Master’s degree from an accredited college or university and two (2) years of experience in a similar position as listed in the work functions, and meets the Special Qualifications for the Assertive Community Treatment (ACT) Team as identified below.

Regular and reliable attendance is a necessary component of job/position. Individuals required to use County vehicles and equipment must have a valid driver’s license and be free of any major traffic violations for the last three (3) years.

Required Special Qualifications for the Assertive Community Treatment (ACT) Team per Sec. 245I.04 MN Statutes

• (1) a registered nurse who is licensed under sections 148.171 to 148.285 and is certified as a: (i) clinical nurse specialist in child or adolescent, family, or adult psychiatric and mental health nursing by a national certification organization; or (ii) nurse practitioner in adult or family psychiatric and mental health nursing by a national nurse certification organization; OR
• (2) a licensed independent clinical social worker as defined in section 148E.050, subdivision 5; OR
• (3) a psychologist licensed by the Board of Psychology under sections 148.88 to 148.98; OR
• (4) a physician licensed under chapter 147 if the physician is: (i) certified by the American Board of Psychiatry and Neurology; (ii) certified by the American Osteopathic Board of Neurology and Psychiatry; or (iii) eligible for board certification in psychiatry; OR
• (5) a marriage and family therapist licensed under sections 148B.29 to 148B.392; OR
• (6) a licensed professional clinical counselor licensed under section 148B.5301.

Under general supervision, supervises staff in the assertive community treatment team. Manages current programs, develops and implements new programs. Monitors, reviews and evaluates program standards to ensure program goals are met. Trains and orientates new staff. Interviews clients for cases involving difficult situations. May act as a mentor or lead worker for other Program Managers. Leverages the strengths of team members, clarifies roles and responsibilities, and develops employees to reach optimal goals. Supports a diverse, respectful, and inclusive workplace.

ACT provides support seven days a week, twenty-four hours a day. As part of the ACT clinical team, this position rotates being available for on-call staff, if clinical consult is needed out of normal business hours. Those that provide this support, per contract, receive compensation for providing such coverage.

• Leads individuals and teams, builds and maintains engagement, and nurtures a culture of growth to promote a work environment where every employee can reach their full potential.
• Recommends hiring, promotions, and assignments for team members, and provides regular and timely feedback. Manages employee performance, documentation, and disciplinary actions.
• Develops and implements new programs based on identified gaps and client needs.
• Evaluates programs and implements improvements based on client impact and identified gaps in service.
• Monitors legislative changes impacting programs. Interprets and implements state and federal policy and procedure.
• Provides consultation and oversight in eligibility, training, program integrity, and workflow processes.
• Develops and implements improvements to procedures based on work process evaluation.
• Monitors and evaluates program budget needs including approval of expenses and appropriate use of resources.
• Reviews and monitors case records to assure compliance with policies, rules and regulations of County, State and Federal agencies.
• Negotiates programming and contractual services with outside agencies and private providers.
• Performs related duties as assigned.

• Thorough knowledge of the principles, techniques and practices of social work and social work supervision.
• Thorough knowledge of the federal program for social services as expressed in the Social Security Act.
• Thorough knowledge of the functions of other social services and financial agencies.
• Thorough knowledge of state social services programs.
• Considerable knowledge of social and economic problems.
• Considerable knowledge of the laws relevant to social service programs.
• Knowledge of basic project management principles.
• Knowledge of the principles of supervision.
• Skill in analytical thinking, problem solving and systems thinking.
• Skill in teamwork and interpersonal interaction.
• Skill in the use of computers and technology.
• Skill in de-escalation.
• Ability to supervise and direct the work of others.
• Ability to evaluate performance and foster professional development in others.
• Ability to effectively organize and prioritize workload.
• Ability to establish and maintain effective working relationships with others.
• Ability to analyze process functions, develop effective solutions and manage implementation of changes.
• Ability to work in a team-oriented, collaborative environment.
• Ability to communicate effectively, both orally and in writing.

Persons with disabilities

the above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.

Physical Demands and Work Environment

In compliance with Americans with Disabilities Act, the following represents the Physical and Environmental Demands:

• Office environment - 24% or Less
• Exposure to weather, extreme heat/cold - 24% or Less
• Sitting - 24% or Less
• Standing, walking, reaching, crouching, kneeling - 24% or Less
• Repetitive hand movements - 24% or Less
• Typing/date entry - 24% or Less
• Talking, hearing - 24% or Less
• Operate vehicle - 24% or Less
• Close vision, color vision - 24% or Less
• Distance vision, depth perception, field of vision - 24% or Less
• Sedentary (exert up to 10 pounds of force) - 24% or Less
• Light effort (exert up to 20 pounds of force) - 24% or Less
• Medium effort (exert up to 50 pounds of force) - 24% or Less

An Equal Opportunity Employer