Program Manager Assertive Community Treatment

Upper Bay Counseling and Support Services Inc; Elkton (MD); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Flexible scheduling

Job summary

Upper Bay Counseling & Support Services (UBCSS) is seeking an experienced Program Manager to oversee the day-to-day operations of the Assertive Community Treatment (ACT) Team in Cecil County, Maryland. This full-time, in-person role focuses on clinical leadership, multidisciplinary teamwork, and community-based services for adults with Serious and Persistent Mental Illness (SPMI).

The Program Manager will provide supervision to staff, coordinate services, and actively participate in assessments

Qualifications

• Licensed clinician required or equivalent licensed mental health professional.
• Experience leading multidisciplinary behavioral health teams is expected.
• Strong understanding of ACT/Community-based services beneficial.

Responsibilities

• Oversee the day-to-day operations of the ACT Team.
• Provide leadership, guidance, and supervision to program staff.
• Coordinate staffing, workflow, and service delivery to maximize effectiveness.
• Monitor program performance and support continuous quality improvement.
• Ensure services are delivered in accordance with regulations and organizational policies.
• Provide direct care in the community approximately 50% of the time.
• Support individuals with SPMI in achieving treatment, rehabilitation, and recovery goals.
• Participate in clinical assessments, treatment planning, crisis intervention, and care coordination as appropriate.
• Promote community integration, independence, and continuity of care.
• Coordinate care and communicate effectively with the multidisciplinary team.
• Support collaboration among clinical, medical, rehabilitation, and administrative staff.
• Provide guidance to staff in addressing client needs and managing complex situations.
• Maintain accurate and timely documentation using an EMR.
• Ensure program activities comply with Maryland COMAR regulations.
• Support quality assurance and adherence to clinical and operational standards.

Skills

Leadership

Program management

Supervision

Staff coordination

Community-based services

Crisis intervention

Care coordination

Quality improvement

Documentation

Education

Licensed mental health professional

Tools

EHR systems

Job description

Program Manager – Assertive Community Treatment (ACT)Location: Cecil County, MarylandJob Type: Full-TimeWork Location: In PersonSchedule: Flexible schedule; some evenings, weekends, and holidays as neededUpper Bay Counseling & Support Services (UBCSS) is seeking an experienced Program Manager to oversee the day-to-day operations of our Assertive Community Treatment (ACT) Team in Cecil County, Maryland.This is an excellent opportunity for a licensed mental health professional who is passionate about clinical leadership, community-based behavioral health services, and helping adults with Serious and Persistent Mental Illness (SPMI) achieve greater stability, independence, and recovery.As Program Manager, you will oversee program operations, support a multidisciplinary team, coordinate services, and provide direct care in the community approximately 50% of the time.Why Join UBCSS?Meaningful work supporting individuals with serious mental health needsLeadership opportunities within a multidisciplinary behavioral health programFlexible schedulingCollaborative and supportive work environmentComprehensive benefits package, including health, dental, and vision insuranceWhat You’ll DoProgram Leadership & OperationsOversee the day-to-day operations of the ACT Team.Provide leadership, guidance, and supervision to program staff.Coordinate staffing, workflow, and service delivery to ensure program effectiveness.Monitor program performance and support continuous quality improvement.Ensure services are delivered in accordance with applicable regulations and organizational policies.Clinical & Community-Based ServicesProvide direct care in the community approximately 50% of the time.Support individuals with SPMI in achieving treatment, rehabilitation, and recovery goals.Participate in clinical assessments, treatment planning, crisis intervention, and care coordination as appropriate.Promote community integration, independence, and continuity of care.Team CollaborationCoordinate care and communicate effectively with the multidisciplinary team.Support collaboration among clinical, medical, rehabilitation, and administrative staff.Help ensure individuals receive coordinated, person-centered services.Provide guidance to staff in addressing client needs and managing complex situations.Documentation & ComplianceMaintain accurate and timely documentation using an electronic medical health record (EHR).Ensure program activities comply with applicable Maryland COMAR regulations.Support quality assurance and adherence to clinical and operational standards.