Program Manager - Arlington Heights

First Ascent LLC; Arlington Heights (IL); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

PTO package

Health, Dental, Vision & Disability

Free gym membership

Pro-deals

Job summary

First Ascent Climbing & Fitness in Arlington Heights is seeking a proactive Program Manager to lead our class and event programming. You will partner with the gym and hospitality managers to drive daily operations and member experience, while helping grow the climbing community.

This full-time salaried role includes managing staff, developing events, and ensuring a welcoming culture. Strong communication, organization, and love of climbing are essential; you’ll report to the Arlington Heights

Qualifications

• Strong communication and organizational abilities required.
• Proven problem-solving and customer-service orientation.
• Solid computer skills and familiarity with standard office software.
• Friendly demeanor with a positive attitude and adaptability.
• Ability to multi-task and manage time effectively.
• Knowledge of climbing equipment and proper belay technique.
• Experience with MS Office and office systems.

Responsibilities

• Manage First Ascent programming, including groups and events.
• Assist gym leadership with hiring, coaching, and performance reviews.
• Foster a welcoming community atmosphere for members and guests.
• Collaborate with gym leadership to create events for the client base.
• Oversee facility cleanliness with leadership and vendors.

Skills

Communication skills

Problem-solving

Computer skills

Friendly demeanor

Multi-tasking

Belay technique

MS Office

Tools

Microsoft Office

Job description

Salary Range: $41,000.00 To $45,000.00 Annually

First Ascent Climbing & Fitness is on a mission to share our love of climbing with everyone, connect people through movement, and create welcoming, uplifting spaces that strengthen minds, bodies, and communities. We are looking for a proactive, positive, supportive leader to serve as Program Manager, helping us continually get better at what we do as we discover how to best serve our members and guests.

ROLE SUMMARY

As a Program Manager, you provide the leadership and exemplary experience for those that participate in First Ascent classes and events. Along with the gym manager and hospitality manager, you will be responsible for the day to day operations and performance of the gyms programming. As the Program Manager, you will be an integral piece of the FA team and will be working every day to grow the climbing community. This requires someone with exceptional communication and organizational skills who is results oriented and thrives while working as part of a team—and can have a blast along the way.

The below responsibilities are subject to change based on the needs of the organization.

Program Staffing

Will be primarily responsible for managing First Ascent programming, including groups and special events, adult and youth classes, Summer Camp, Guided sessions and the yoga and fitness programs

Assist gym leadership team with hiring, motivating, coaching, and terminating staff

Assist gym leadership team with conducting performance reviews of staff

FA Climbing and Fitness Culture

Ensure that the FA mission and values are communicated and implemented

Work to create a community atmosphere for members and guests

Work with Gym manager and the Initiatives manager to create unique events that will appeal to your gym clientele

Facilities

With the gym leadership team utilize staff and outside vendors to keep the facility at an acceptable level of cleanliness for clientele

JOB DETAILS

Full-time, salaried role: $41,000–$45,000 annually, based on experience

Position will report to the Arlington Heights Manager

• PTO package. Health, Dental, Vision & Disability Insurance Offered
• Free membership to all First Ascent locations
• Access to pro-deals

WHAT WE’RE LOOKING FOR

• Exceptional communication and creative problem-solving skills, solid computer skills
• Friendly demeanor, positive attitude and adaptability to various personality types
• Flexible working style and ability to multi-task, set priorities and manage time effectively
• Enthusiasm for sharing knowledge and love of climbing and fitness
• Demonstrated knowledge of climbing equipment and proper belay technique
• Familiarity with Microsoft Office based systems, as well as strong computer skills

PHYSICAL REQUIREMENTS & ENVIRONMENT

Ability to stand and move throughout the facility for extended periods

Ability able to concentrate through distraction and communicate effectively

Indoor, climate-controlled environment with moderate to loud noise levels

EEO STATEMENT

First Ascent is an equal employment opportunity employer and is committed to providing equal employment opportunity for all applicants and employees. First Ascent does not unlawfully discriminate on the basis of race, color, sex, religion, age, national origin, ancestry, marital status, protective order status, military status, sexual orientation, citizenship status, genetic information, ancestry, pregnancy or any other characteristic protected by applicable federal, state or local law. First Ascent prohibits harassment of any individual on any of the protected characteristics listed above.

ABOUT FIRST ASCENT CLIMBING & FITNESS

Since 2015, First Ascent Climbing & Fitness has been sharing our love of climbing, yoga and fitness with everyone that walks through our doors. With 8 gyms in the First Ascent family, we’re excited to keep serving and growing the climbing community, one climber at a time.

Learn more about us at faclimbing.com/about.