Program Manager, Amazon

Amazon; Bellevue (WA); On-site; USD 100,000 - 140,000; Full time

Job summary

A leading company in the digital space is seeking a Program Manager to spearhead projects and enhance operational efficiency. The successful candidate will manage cross-functional initiatives, design processes for customer satisfaction, and collaborate with senior leadership. Ideally suited for a self-driven individual with strong analytical and communication skills.

Qualifications

• 5+ years of project management experience in a multinational organization.
• Experience working cross-functionally with tech and non-tech teams.
• Driving process improvements using data and metrics.

Responsibilities

• Plan and execute multiple projects across functions.
• Design and develop processes for improved customer experience.
• Lead annual planning and operational plans.

Skills

Analytical thinking

Structured problem solving

Process design

Process improvement

Stakeholder management

Education

Bachelor's degree

MBA from a reputed institution

Tools

Excel

SQL

Job description

Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.

The responsibilities of the Program Manager would be as follows:
· Plan and execute multiple projects, collaborating cross functionally/geographically
· Design and develop processes to simplify operations and improve customer experience
· Develop metrics and mechanisms to improve efficiencies and customer experience
· Own weekly, monthly and quarterly business review documentation including tracking, executing and communicating status of action items to senior stakeholders

· Lead annual planning exercise, conceptualizing new work streams and converting it to workable operational plans including staffing plans, tooling plans and process design

Basic Qualifications - Bachelor’s Degree with an MBA from a reputed institution is preferred
- Five plus years of project management experience in a reputed multinational organization
- Self-driven person who thrives in an ambiguous environment
- Analytical thinker with structured problem solving skills
- Process design and process improvement capabilities
- Demonstrated ability to logically influence peers, stakeholders and senior leaders
- Result oriented with strong planning and execution skills
- Exceptionally strong written and verbal communication skills
- Sound judgment and flexibility in balancing multiple programs to meet tight deadlines
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BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.