Middle Mile Program Manager, Amazon Transportation Services

Amazon; Bellevue (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading company in transportation services is seeking a Middle Mile Program Manager to enhance logistics processes for timely and cost-effective deliveries. The role involves performance measurement, cross-functional collaboration, and strategic planning to ensure operational excellence and customer satisfaction.

Qualifications

• Advanced experience with Excel and SQL required.
• Project management experience and driving process improvements emphasized.
• Experience in dealing with multiple stakeholders at various levels of the organization.

Responsibilities

• Identify and develop performance metrics for transportation programs.
• Communicate operational needs and issues with cross-functional teams.
• Analyze and improve network design for cost efficiency.

Skills

Project Management

Data Analysis

Stakeholder Management

Cross-Functional Collaboration

Education

Bachelor's degree

Tools

Excel

SQL

Job description

Middle Mile Program Manager, Amazon Transportation Services

ATS (Amazon Transportation Services) is seeking a Transportation Manager to help develop a world class logistics process that delivers goods on time at the best cost. Our team objective is to manage to excellence freight execution flowing through our transportation networks, specifically focused on transportation capacity management, development, quality and performance.

This role requires an ambitious individual. You’ll represent a critical function within our wider Amazon Transportation Operations, as we work to continuously improve the service levels, capacities and costs of the Amazon Brazil Transportation Line Haul. This will help us ensure promises to our valued customers are being fulfilled each and every time.

Your Responsibilities:
• Identify and develop appropriate performance metrics for each program and ensure consistent measurement and accountability. Pulling data from numerous databases (using Excel, Access, SQL and/or other data management systems) and performing ad hoc reporting and analysis as needed; Create new and track existing metrics to detect & remove any defects;
• Continual, operational/tactical communication with external customers (Carriers) and internal customers (Fulfillment Centers, Supply Chain, Procurement, Finance, Amazon Logistics);
• Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered;
• Work closely with cross-functional teams to forecast demand, plan for peak periods, and ensure sufficient capacity is available to meet operational needs;
• Uses expertise and judgment to select stakeholders to determine the right goals, inform decisions, and design long-term solutions for Transportation network operations;
• Analyze and improve network design in partnership with Supply Chain teams to meet best in class cost and customer experience results;
• Ensure right business metrics are prepared for and participate in regular Operations calls, business reviews, MBRs, etc. Participate in the preparation of strategic documents of ATS area;
• Build partner profitability models and scenarios beyond core capacity growth;
• Partner with central tech and expansion teams to facilitate the translation of business requirements into technology requests, and ensuring that OTR capacity planning has access to the best in class management platforms.

- Bachelor's degree;
- Program or project management experience;
- Experience working cross functionally with tech and non-tech teams;
- Experience defining and implementing process improvement initiatives using data and metrics;
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL;
- Experience defining program requirements and using data and metrics to determine improvements;
- Advanced English.

- Experience driving end to end delivery, and communicating results to senior leadership experience;
- Experience driving process improvements;
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization;
- Experience building processes, project management, and schedules.

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