Program Manager, AI and Digital Engagement

University of Chicago Medicine; United States; Hybrid; USD 110,000 - 150,000; Full time

Job summary

University of Chicago Medicine seeks a Program Manager, AI and Digital Engagement to lead workforce readiness and adoption of digital and AI-enabled tools. The role supports diverse clinical, operational, and administrative teams while enabling remote work with on-site requirements in the Chicagoland area.

You will design education programs, apply adult-learning principles, and partner across education, HR, and IT to embed AI capabilities into existing workflows, driving measurable adoption and

Qualifications

• Bachelor's degree required; master's preferred in organizational development, education, nursing, instructional design, or related clinical field.
• 5-7+ years of progressive experience in project management, change management, healthcare technology, or related work, including experience leading initiatives in complex, matrixed orga

Responsibilities

• Lead workforce readiness, enablement, and adoption strategies for digital and AI-enabled tools and workflows across diverse clinical, operational, and administrative populations.
• Design and oversee education and enablement programs including live learning, e-learning, job aids, simulation, and other approaches that build workforce competency and confidence with AI tools.
• Apply change management, adult learning, and workforce adoption principles to develop tailored approaches for different audiences and workflows.
• Partner across clinical education, nursing professional development, human resources, and IT to integrate digital and AI capabilities into organizational infrastructure.
• Establish and monitor measures of workforce readiness, competency, utilization, and adoption; analyze results and recommend interventions.

Skills

Project management

Change management

Healthcare technology

Educational design

Adult learning

Stakeholder engagement

Data analysis

Communication

Education

Bachelor's degree

Master's degree preferred

Job description

Join a world class academic medical center, UChicago Medicine, as a Program Manager, AI and Digital Engagement. This position will be primarily a work from home opportunity with the requirement to come onsite as needed. You will need to be based in the Chicagoland area.

Essential Job Functions

• Lead workforce readiness, enablement, and adoption strategies for digital and AI-enabled tools and workflows across diverse clinical, operational, and administrative populations
• Design and oversee delivery of education and enablement programs including live learning, e-learning, job aids, simulation, and other approaches that build workforce competency and confidence with AI tools and digitally-enabled care workflows.
• Apply change management, adult learning, and workforce adoption principles to develop approaches tailored to different audiences, workflows, and levels of digital readiness.
• Partner across clinical education, nursing professional development, human resources, operational leadership, and other teams to integrate digital and AI capabilities into existing organizational infrastructure.
• Establish and monitor measures of workforce readiness, competency, utilization, and adoption; analyze results and recommend interventions to address identified gaps.
• Continuously evaluate and refine enablement strategies based upon adoption data, workforce feedback, organizational priorities, and evolving technologies.
• Serve as a liaison and connector across educational teams throughout the health system and relevant Biological Science Division teams (i.e. nursing, simulation center, human resources)
• Translate enterprise digital and AI priorities into actionable transformation roadmaps, workplans, milestones, governance structures, and measurable outcomes.
• Lead complex cross-functional digital transformation initiatives from strategy and readiness through implementation, adoption, optimization, and sustainment.
• Partner with the Center for Digital Transformation, AI Governance, Data Governance, IT, clinical informatics, and operational leaders to prioritize initiatives, manage dependencies, and align transformation efforts with organizational priorities.
• Establish and maintain program governance, executive-level reporting, risk and issue management, success measures, and escalation pathways.
• Use data, performance measures, and stakeholder insights to assess progress, identify barriers, and recommend strategic or operational adjustments.
• Navigated ambiguity and competing priorities, exercising judgment to advance work and mandate decisions appropriately.
• Represent the AI and digital engagement program in relevant committees, councils, and leadership forums.
• Serve as a strategic connector between technology teams, clinical and operational leaders, and the workforce, ensuring digital transformation efforts reflect user needs, organizational priorities, and operational realities.
• Build and lead networks of champions, super-users, and liaisons to support peer engagement, adoption, feedback, and sustainment.
• Establish workforce listening mechanisms including surveys, focus groups, listening sessions, and other feedback channels to identify sentiment, workflow concerns, knowledge gaps, and barriers to adoption.
• Synthesize workforce feedback, adoption data, and operational insights into actionable recommendations for technology, product, and clinical and operational leaders.
• Develop and deliver clear, audience-specific communications that translate complex digital concepts and transformation priorities into credible, actionable messages for executives, leaders, and frontline teams.
• Influence stakeholders across organizational boundaries without direct authority, facilitating alignment and resolving barriers to successful transformation.
• Performs other duties as assigned in support of departmental and organizational priorities.

Required Qualifications

• Bachelor's degree required; master's degree preferred in organizational development, education, nursing, instructional design, or a related clinical field
• 5-7+ years of progressive experience in project management, change management, healthcare technology, or related work, including experience leading initiatives in complex, matrixed orga