Program Manager (Age Assurance) - Teen Experiences (San Jose)

TikTok; San Jose (CA); On-site; USD 88,000 - 202,667; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Life insurance

Well-being benefits

10 paid holidays per year

17 days of Paid Personal Time

Job summary

A leading social media platform in San Jose is seeking a Program Manager for Age Assurance to enhance user safety and experience. The role focuses on improving moderation strategies, managing vendors, and ensuring compliance with age verification requirements. The ideal candidate will have a bachelor's degree and 3+ years in operations or program management, with strong analytical and communication skills. Join a dynamic team dedicated to building a safe online environment for younger users while enjoying competitive compensation and comprehensive benefits.

Qualifications

• 3+ years of experience in operations or program management.
• Experience in youth/teen safety programs preferred.
• Strong analytical skills and experience in fast-paced environments.

Responsibilities

• Support TikTok's Age Assurance ecosystem.
• Lead cross-functional projects for age verification.
• Monitor metrics and drive optimization.

Skills

Analytical skills

Project management

Communication

Problem-solving

Education

Bachelor's degree or equivalent experience

Job description

Program Manager (Age Assurance) - Teen Experiences (San Jose)

Responsibilities

About the Team: The TikTok User Privacy & Responsibility Product division ensures that TikTok meets privacy, responsibility, and regulatory requirements while delivering exceptional user experiences for creating, consuming, and enjoying content on TikTok.

• Support TikTok's Age Assurance ecosystem by improving moderation strategies and operational efficiency.
• Lead cross‑functional projects to enhance age verification accuracy and compliance outcomes.
• Manage external vendors and drive seamless integration with internal systems to ensure user experience and cost efficiency.
• Monitor key metrics, identify root causes of issues, and drive continuous optimization.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience, with 3+ years of experience in operations, trust & safety, or program management.
• Strong analytical and project management skills with cross‑functional collaboration experience.
• Excellent communication and problem‑solving abilities in a fast‑paced environment.

Preferred Qualifications

• Experience in youth/teen safety programs.
• Familiarity with global privacy and age‑related regulations.
• Experience managing third‑party verification vendors or large‑scale operational systems.
• Passion for building safe and responsible user experiences.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy—a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information

Compensation Description (Annually): The base salary range for this position in the selected city is $88,000 - $202,667 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues.
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems.
3. Exercising sound judgment.

Senior level: Mid‑Senior level | Employment type: Full‑time | Job function: Project Management and Information Technology | Industries: Software Development.