Program Manager - Global Brand & Communications PMO

TikTok; Los Angeles (CA); On-site; USD 108,000 - 151,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid parental leave

Disability insurance

Life insurance

Wellbeing benefits

Paid holidays

Paid sick days

Paid personal time

Restricted stock units

Job summary

TikTok is seeking a Global Brand & Communications PMO professional to drive cross-functional projects across Communications, Marketing, CSR, Finance, Legal, and HR. You will translate global agendas into clear workflows, enabling leaders to make informed decisions and drive momentum.

As part of a global PMO, you will help connect teams across AMS, APAC, and EMEA, focusing on strategy–operations integration, planning, and scalable program management across Global Comms, Global CSR, and Global

Qualifications

• Experience handling confidential information with discretion and professionalism.
• Demonstrated working experience in Communications, Marketing, project management or operations.
• Exceptional project management and operations skills with ability to meet deadlines in a fast-paced environment.
• Strong presentation skills in cross-functional and global roles.
• Excellent listening, problem-solving, verbal and written communication skills.
• Respect for and desire to learn from other cultures.
• Bachelor's degree in Communications, Marketing or related fields.

Responsibilities

• Lead project management of key projects and facilitate communication between teams, executives and cross-functional partners.
• Proactively identify areas for process improvement across Brand and Communications and implement solutions.
• Coordinate, manage, and support special projects for department leaders with timely execution.
• Support strategic initiatives with Global Brand & Communications partners to aid decision making.
• Streamline processes and workflows to drive efficiencies and scale operations.
• Organize and manage team and department-wide meetings as needed.
• Provide project support for teams across Finance, Procurement, Legal.
• Collaborate with the broader PMO on various projects and campaigns.

Skills

Confidentiality handling

Project management

Cross-functional collaboration

Presentation skills

Verbal and written communication

Cultural awareness

Education

Bachelor's degree in Communications/Marketing or related fields

Tools

PM tools

Database tools

Job description

Responsibilities

The Global Brand & Communications PMO team keeps the whole Brand, Communications, Marketing, and CSR organization running, including systems, budgets, planning cycles, cross-functional projects, and the tentpole moments that no single team can run alone.

We translate fast-moving global agendas into clear workflows, well-run campaigns, and decisions leaders can actually make. You will work directly with leaders across Communications, Marketing, CSR, Finance, Legal, HR, and Product, and get a front-row seat to how a global brand really operates, not just how it presents itself.

The Global Brand & Comms Operations team creates the operational foundation that enables Global Brand & Comms to do its best work. As strategic partners, the team builds the systems, standards, and ways of working that drive clarity, consistency, speed, and operational excellence across the organization. Working across Global Communications, Global CSR, and Global Marketing, we connect teams, align cross-functional partners, and ensure work moves forward efficiently and strategically around the world. The team also serves as a liaison to key XFN partners, including Procurement, Finance, Legal and Human Resources. Though individually based in AMS, APAC, and EMEA, we operate as one global PMO team with shared ways of working.

PMOs work to seamlessly integrate strategy and operations to drive consistency across the Global Brand & Comms department. You help connect dots and strengthen information sharing, so teams are able to drive stronger results for the business. This includes department-level operations as well as projects that span Global Comms, Global CSR, and Global Marketing. All PMOs on the Operations team have both global and regional accountability. The role is rooted in cross-functional project management, problem-solving and planning, and organization and management of key initiatives. PMOs play a strong role in supporting both the operational functions of the department and teams within it, while also helping to manage external campaigns. It's important to think quickly and adapt to change in a fast-paced and entrepreneurial environment.

• Lead project management of key projects and facilitate seamless communication between project teams, executives and cross-functional partners, while building strong relationships throughout the company
• Proactively identify areas for process improvement across the Brand and Communications teams and implement solutions
• Coordinate, manage, and support special projects for department leaders, ensuring timely and efficient execution
• Support strategic initiatives with relevant Global Brand & Communications partners to aid in decision making
• Streamline processes and workflows to drive efficiencies to enable teams to operate at scale
• Organize and manage team and department-wide meetings as needed
• Provide project support for teams as needed across Finance, Procurement, Legal
• Collaborate with the broader PMO team on a variety of projects and campaigns including but not limited to: improving and maintaining department resources and documents, onboarding of new team members and agencies, knowledge sharing across the department and more.

Qualifications

Minimum Qualification(s)

• Experience handling confidential information with discretion and maintaining a high level of professionalism required
• Demonstrated working experience in Communications, Marketing, project management and/or an operations-focused role
• Exceptional project management and operations skills, with the ability to meet deadlines and drive strong execution in a fast-paced environment
• Strong presentation skills, particularly implemented in a cross-functional and global role
• Exceptional listening, problem-solving, verbal and written communication skills
• Respect for and desire to learn from other cultures
• Bachelor's degree in Communications, Marketing or related fields

Preferred Qualification(s)

• Extraordinary organizational skills with the ability to work cross-functionally with other stakeholder teams as well as executive leadership
• Experience working in a global capacity and with global companies
• Experience with project management and/or database tools

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $108000 - $151200 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits

• Day one access to medical, dental, and vision insurance
• 401(k) savings plan with company match
• Paid parental leave
• Short-term disability coverage
• Long-term disability coverage
• Life insurance
• Wellbeing benefits
• 10 paid holidays per year
• 10 paid sick days per year
• 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)
• Additional discretionary bonuses/incentives, and restricted stock units

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and 3. Exercising sound judgment.