Program Manager, Affiliate Education & Accreditation

Harvard University; Massachusetts; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, and vision coverage

Retirement plans with university input

Commuter benefits and campus perks

Job summary

Harvard University’s Office for External Education seeks a Program Manager, Affiliate Programs (PMAP) to lead accreditation-driven program support across HMS affiliates. You will supervise a dynamic team, align with accreditation bodies, and ensure high-quality customer service to course planners and internal stakeholders.

In this role, you will manage workflows, QA processes, course evaluations, and credit claims while maintaining strict compliance with JA/ACCME and HMS policies.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Minimum of 5 years’ relevant work experience.
• Experience in program/project management, hospital, or university accreditation settings.
• Experience in managing people.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite and advanced Excel skills.
• Excellent project management skills.
• Proficiency in various software applications is essential.

Responsibilities

• Provide exceptional customer service to affiliate course planners and internal stakeholders, ensuring compliance with accreditation and HMS policies and procedures.
• Develop and maintain program standards to ensure consistency of communication and support for all accredited activities.
• Lead quality assurance (QA) efforts to ensure accuracy, consistency and compliance for all course materials, evaluations, learner data and learner communications.
• Manages the course evaluation and credit claim processes to ensure timely delivery of participant results and accuracy of participant records to all accreditation and medical/clinical boards.
• Manages CE Livestream services, partnering with OEE core function colleagues to ensure the seamless delivery of livestream course support.
• Oversees the program support staff, including hiring, training, development, corrective action and performance evaluations.
• Serve as the departmental liaison to the course planner community, communicating HMS, AMA, and JA/ACCME policies and criteria as related to educational activity support.

Skills

Program management

People management

Microsoft Office

Advanced Excel

Communication skills

Project management

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Excel (Advanced)

Job description

Harvard University’s Office for External Education seeks a Program Manager, Affiliate Programs (PMAP) to lead accreditation-driven program support across HMS affiliates. You will supervise a dynamic team, align with accreditation bodies, and ensure high-quality customer service to course planners and internal stakeholders.

In this role, you will manage workflows, QA processes, course evaluations, and credit claims while maintaining strict compliance with JA/ACCME and HMS policies.