Program Manager, ACA & BHP (Hybrid)

CareFirst, Inc.; Baltimore (MD); Hybrid; USD 107,000 - 212,000; Full time

Job summary

CareFirst, Inc. in Baltimore area seeks an experienced risk adjustment program leader to drive ACA and BHP performance through analytics and strategic initiatives. You will translate operational performance into measurable business outcomes and coordinate with cross-functional teams.

Hybrid work arrangement is available; you will split time between home and CareFirst locations based on business needs, and contribute to risk adjustment revenue, forecasting accuracy and program effectiveness.

Qualifications

• Bachelor's degree or 4 additional years of relevant work experience in lieu of a Bachelor's degree.
• 8 years project management or program management experience.
• 8+ years in managing risk adjustment programs and provider incentives.
• 5+ years in value-based care for Commercial or ACA.
• 5+ Provider Engagement or Provider Enablement in Commercial or ACA.

Responsibilities

• Analyzes ACA and BHP risk adjustment performance across the line of business using reports, metrics, and financial results.
• Monitors and reports on KPIs; translates findings into actionable insights for leadership and P&L stakeholders.
• Evaluates drivers of risk adjustment performance; reviews benchmarks and recommends improvement strategies.
• Partners with cross-functional stakeholders to investigate performance drivers and support implementation of initiatives.

Skills

Project management

Data analysis

Stakeholder communication

Risk adjustment

Education

Bachelor's degree in Business Management or related field

Master's degree

PMP Certification

Job description

Resp & Qualifications

Drives ACA and BHP Risk Adjustment performance through performance monitoring, analytics, and strategic initiatives. Identifies trends, opportunities, and performance gaps; develops improvement strategies; and communicates results to stakeholders by translating operational performance into measurable business and financial outcomes. Collaborates across departments to improve risk adjustment revenue, forecasting accuracy, and overall program effectiveness.

We are looking for an experienced professional in the greater Baltimore/Washington metropolitan area who is willing and able to work in a hybrid model. The incumbent will be expected to work a portion of their week from home and a portion of their week at a CareFirst location based on business needs and work activities/deliverables that week.

Purpose

Drives ACA and BHP Risk Adjustment performance through performance monitoring, analytics, and strategic initiatives. Identifies trends, opportunities, and performance gaps; develops improvement strategies; and communicates results to stakeholders by translating operational performance into measurable business and financial outcomes. Collaborates across departments to improve risk adjustment revenue, forecasting accuracy, and overall program effectiveness.

Essential Functions

• Analyzes aggregate ACA and BHP Risk Adjustment performance across the line of business, leveraging reporting, operational metrics, and financial results to identify trends, risks, performance gaps, and improvement opportunities. Conducts detailed analyses of risk score performance, coding trends, transfer payment results, submission outcomes, and financial performance, translating findings into actionable recommendations that support organizational objectives.
• Monitors and reports on key performance indicators, including risk score performance, coding trends, transfer payment results, submission outcomes, financial impact, and market competitiveness. Synthesizes complex data into clear, actionable insights and communicates business implications, opportunities, and risks to leadership and P&L stakeholders.
• Evaluates drivers of risk adjustment performance across ACA and BHP populations and identifies opportunities to improve risk score outcomes, transfer payment performance, and overall program effectiveness. Reviews performance against state, regional, and national benchmarks and recommends strategies to maintain or exceed market performance.
• Partners with business, clinical, operational, financial, analytics, compliance, provider, and vendor stakeholders to investigate performance drivers, validate findings, and support implementation of improvement initiatives. Assesses the impact of regulatory and model changes on operational and financial performance and influences decision-making by connecting analytical findings to measurable business and financial outcomes.

Supervisory Responsibility

Leads a team utilizing a matrix management system.

Qualifications

Education Level: Bachelor's Degree in Business Management or related field OR in lieu of a a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Licenses/CertificationsPreferred

• Certified Project Management Professional (PMP)-PMI.

Experience

Experience: 8 years project management or program management experience.

Preferred Qualifications

• Master's Degree
• Project Management Professional Certification (PMP)
• 8+ years in managing risk adjustment programs and provider incentives
• 5+ years in value-based care for Commercial or ACA
• 5+ Provider Engagement or Provider Enablement in Commercial or ACA

Knowledge, Skills and Abilities (KSAs)

• Ability to synthesize large complex data and analysis into clear, concise, executive level presentations that allow for rapid grasp of business problem or opportunity and understanding of feasible solutions.
• Effective understanding of how functions integrate within the division and the strategic concept behind the corporate goals.
• Ability to translate business needs as it relates to technology, systems, and vendor platforms.
• Ability to identify and shepherd strategic opportunities that have a significant impact on the organization. Ability to establish working relationships and influence/persuade across all levels of leadership including C-Suite.
• Knowledge and discipline of Process Improvement.
• Use of Microsoft Applications.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range

Salary Range: $106,632 - $211,783

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of theCompany to provide equal employment opportunities to allqualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

Physical Demands

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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