Program Manager 2, Loyalty Program Strategy (Hybrid - Seattle, WA)

Nordstrom, Inc.; Seattle (WA); On-site; USD 94,000 - 155,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement and Paid Time Away

Life Insurance

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. seeks a senior program leader to own loyalty program strategy and outcomes, driving engagement, retention, and financial goals.

You will own measurable results for enrollment, customer satisfaction, trips, spend, and program profitability. The role requires 5+ years in program management or strategy, a Bachelor’s degree with MBA a plus, strong quantitative and storytelling skills, and the ability to partner across product, tech, ops, marketing, and store teams to design tests and

Qualifications

• Bachelor’s degree required; MBA or relevant master’s degree a plus.
• 5+ years of experience in program management, management consulting, corporate strategy, or finance.
• Experience working on consumer loyalty programs is a plus with demonstrated strategy advisory capabilities.
• Strong quantitative skills and ability to build models from diverse data sources.
• Strong strategic storytelling and presentation development skills.
• Excellent interpersonal, verbal, and written communication abilities.
• Ability to develop project plans and independently manage execution.
• Ability to collaborate with internal and external partners at all levels.
• Ability to navigate ambiguity and translate ideas into action.
• Strategic mindset with interest in retail and understanding of industry dynamics.
• Proficiency in Excel and PowerPoint.

Responsibilities

• Serve as subject matter expert on assigned loyalty programs and advise on benefit design.
• Own measurable outcomes for enrollment, customer satisfaction, trips, spend, and profitability.
• Leverage customer insights, market trends, and competitive intel to inform design.
• Own semi-annual learning agenda and investment plan for assigned programs.
• Lead end-to-end test design, delivery, and measurement for assigned programs.
• Drive program timelines across cross-functional workstreams and resolve dependencies.
• Collaborate with product, tech, analytics, finance, marketing, ops, and store teams.
• Craft and communicate strategy and results to stakeholders and executives.
• Proactively surface risks, tradeoffs, and opportunities to leadership.

Skills

Quantitative analysis

Strategic storytelling

Communication skills

Cross-functional collaboration

Analytical thinking

Problem solving

Excel

PowerPoint

Education

Bachelor's degree

MBA or relevant master’s degree

Tools

Excel

PowerPoint

Job description

Key Responsibilities

Program Strategy

Serve as subject matter expert on assigned loyalty programs, leading benefit strategy and advising on program tradeoffs to ensure initiatives within their programs deliver against engagement, retention, and financial goals

Own measurable outcomes across program enrollment, customer satisfaction, trips, spend, and financial objectives for assigned programs

Customer Insights & Competitive Analysis

Leverage customer behavior data, market trends, and competitive insights to inform benefit design and test hypotheses within assigned program areas

Identify opportunities for differentiation and competitive advantage within their programs

Learning Agenda, Testing & Measurement

Own and drive the semi-annual learning agenda and investment plan for assigned programs

Stay updated on industry trends and best practices to inform program improvements

Lead end-to-end test design, delivery, and measurement for assigned programs, ensuring outcomes inform optimization and feed into broader program strategy

Utilize data-driven insights to advise on prioritization and optimize tests

Drive requirements to scale winning tests

Execution & Delivery

Drive program timelines across multiple cross-functional workstreams (product, tech, ops, marketing, vendor/supply chain, finance), proactively identifying dependencies and resolving conflicts to keep launches on track

Operate with a scrappy, resourceful approach — building solutions with the tools and partners available rather than waiting for ideal conditions or formal process

Anticipate and troubleshoot operational friction points (e.g., systems, POS, fulfillment) that surface post-launch, coordinating fixes across technical and non-technical teams

Internal & External Collaboration

Partner with product management, technology, analytics, finance, operations, legal, and store teams to launch and optimize tests

Partner with merchandising teams and outside partners on category and brand-specific tests

Partner with marketing teams to clearly and effectively communicate benefits to customers

Strategic Communication

Craft and communicate strategy, test design, progress, and results to stakeholders at all levels, including executive leadership, to foster broad organizational alignment and support

Proactively surface strategic risks, tradeoffs, and opportunities to leadership related to assigned programs, functioning as a trusted advisor on benefit design decisions

Qualifications

Bachelor's degree required; MBA or relevant master’s degree a plus

5+ years of experience in program management, management consulting, corporate strategy, or finance

Experience working on consumer loyalty programs is a plus, with demonstrated experience advising on program strategy within assigned areas

Strong quantitative skills, including setting clear hypotheses and building models to generate insights from a variety of data types and sources

Strong strategic storytelling, recommendation development, and presentation development skills

Strong interpersonal, verbal, and written communication skills

Ability to develop project plans and independently manage project execution

Ability to collaborate and communicate with internal and external partners across all levels

Ability to handle ambiguity and change, while still translating ideas into action

A strategic mindset and the ability to sift through complexity to find opportunities

A strong interest in retail and an understanding of industry dynamics

Proficiency in Excel and PowerPoint

Pay Range Details

$93,500.00 - $155,000.00 Annual

Benefits

• Medical/Vision
• Dental
• Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount
• EAP Resources

Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

Eligibility requirements may apply based on location, job level, classification, and length of employment.

A few more important points...

Legal and Compliance Notice

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.

For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers.

We empower our people to be innovative, creative and focused on providing the best service to our customers.

Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team.

We reward great work, promote from within and celebrate diversity.

We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

We treat every interaction as an opportunity to make an impact and deliver excellence.

We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!