PROGRAM MANAGER 1-A-LDH (Digital Services - Data Analytics)

State of Louisiana; Baton Rouge (LA); On-site; USD 80,000 - 110,000; Full time

Job summary

The Louisiana Department of Children and Family Services (DCFS) is seeking a Program Manager with advanced SQL and data visualization skills to lead large-scale data analytics initiatives. You will translate complex analyses into clear insights for senior stakeholders and collaborate across departments to ensure compliant, data-driven program improvements.

Responsibilities include dashboard development with Salesforce/Power BI/Excel, data governance collaboration with OTS, and driving actionable

Qualifications

• Seven years of experience developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services.
• Flexible substitution rules noted in the job description can apply to related experience.

Responsibilities

• Designs, develops, and maintains automated dashboards, reports, and visualizations using tools such as Salesforce, Power BI, Excel, and other data analysis and reporting platforms to provide real-time metrics and support data-driven decision-making.
• Evaluates existing workflows, reporting processes, and data collection methods to identify opportunities to improve data integrity, reporting accuracy, operational efficiency, and overall program performance.
• Collects, validates, cleans, and analyzes complex data sets from multiple sources to identify trends, patterns, risks, and actionable insights for management and various stakeholders.
• Monitors proposed legislation, analyzes potential impacts on program operations, reporting requirements, and business processes, and develops data visualizations and supporting analyses to assist with responses, planning efforts, and implementation strategies.
• Serves as liaison with the Office of Technology Services (OTS) to support data governance initiatives and ensure data integrity, security, accessibility, and compliance with applicable regulations, policies, and standards.
• Performs special projects and other duties as assigned.

Skills

SQL

Data Visualization

Stakeholder Communication

Tools

Salesforce

Power BI

Excel

Job description

Department MISSION

To protect children, empower families, and strengthen communities so every child grows up safe, stable, and strong.

About This Job

Department MISSION

To protect children, empower families, and strengthen communities so every child grows up safe, stable, and strong.

Department VISION

A future where every child thrives in a loving environment, supported by empowered families and resilient communities.

Department VALUES

Treating all people with dignity, compassion and respect, while providing services with integrity.

At The Department of Children and Family Services, our mission is to empower communities and improve lives by delivering responsive, inclusive, and forward-thinking public services. We are proud to serve the people of Louisiana with integrity, innovation, and a deep commitment to equity.

Join our Team - Program Manager 1-A-LDH (Digital Services- Data Analytics)

The role requires advanced knowledge and expertise in SQL (querying and joins), data visualization tools (e.g., Tableau, Power BI), and the ability to explain technical findings to non-technical audiences clearly and persuasively. The incumbent must demonstrate the ability to lead large-scale initiatives, navigate complex stakeholder environments, and ensure compliance with all applicable state and federal laws governing DCFS operations.

If you're driven, collaborative, and ready to make an impact - this could be the opportunity for you!

Minimum Qualifications

• Seven years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
• Six years of full-time work experience in any field plus four years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
• A bachelor’s degree plus four years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
• An advanced degree or a Juris Doctorate plus three years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services.

Experience Substitution:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

Job Duties and Other Information

• Designs, develops, and maintains automated dashboards, reports, and visualizations using tools such as Salesforce, Power BI, Excel, and other data analysis and reporting platforms to provide real-time metrics and support data-driven decision-making.
• Evaluates existing workflows, reporting processes, and data collection methods to identify opportunities to improve data integrity, reporting accuracy, operational efficiency, and overall program performance.
• Collects, validates, cleans, and analyzes complex data sets from multiple sources to identify trends, patterns, risks, and actionable insights for management and various stakeholders.
• Monitors proposed legislation, analyzes potential impacts on program operations, reporting requirements, and business processes, and develops data visualizations and supporting analyses to assist with responses, planning efforts, and implementation strategies.
• Serves as liaison with the Office of Technology Services (OTS) to support data governance initiatives and ensure data integrity, security, accessibility, and compliance with applicable regulations, policies, and standards.
• Performs special projects and other duties as assigned.

Position-Specific Details

Appointment Type:

Probational, Promotional, or Job Appointment. This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.

Works Schedule:

Typically, work hours are 8:00 am to 4:30 pm, Monday - Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.

Work Location:

Baton Rouge, La- State Office

Louisiana HB 420 requires all prospective DCFS employees to complete and clear multiple background clearances prior to employment with this agency.

Contact Information:

For further information about this vacancy, contact:
Human Resources
Department of Children and Family Services
[e-mail]

DCFS is an “Equal Opportunity Employer”, and Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:

Insurance Coverage

More information can be found at https://info.groupbenefits.org/

Parental Leave

Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave

State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement

State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others