Program Manager

Adelphi Group; Williamsburg (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Snow is seeking a Program Manager to plan and execute patient education programs in virtual or live settings, and to promote attendance. You will liaise with account teams to align program design with client needs and serve as a production director during events.

The role requires strong event planning, coordination, and communication skills, with travel up to 25% and in-office commitments as part of Omnicom policy.

Qualifications

• Bachelor’s degree from a four-year college or university.
• Three to five years of related experience and/or training preferred.
• Valid driver’s license; a passport may be necessary in some instances.
• Omnicom policy requires in-office work a minimum of three days a week.

Responsibilities

• Coordinate virtual webinars and events for patient and caregiver audiences for pharmaceutical clients.
• Manage live event details including venue setup, menu selection, and audiovisual needs.
• Understand technical requirements and platform choices (AdobeConnect, Webex, Zoom).
• Create virtual events and provide client/presenter training as needed.
• Communicate with clients, sales reps, and internal teams to finalize event details.
• Lead event production and act as production director during events (live or virtual).
• Provide technical support during engagement processes and run-throughs.
• Work with contractors and vendors to oversee contractual details and expectations.
• Maintain regular client communication on program development and effectiveness.
• Travel up to 25% as needed.

Skills

Event planning

Public speaking

Teamwork

Organization

Multitasking

Empathy

Attention to detail

Flexibility

Critical thinking

Education

Bachelor's degree

Tools

Windows

Word

Excel

PowerPoint

Outlook

Salesforce

Zoom

AdobeConnect

Webex

Job description

Agency:

Snow

Job Function:

Production

Job Subfunction:

Experiential and Events Production

Job Description:

The Program Manager position represents the core of the Snow Companies business model. This position is ultimately responsible for planning and executing patient education programs in a virtual or live setting, as well as responsible for program promotion and attendance. The key transferable skills for this position are: Virtual & live event planning and coordination, attention to detail, communication, organization, and resourcefulness. Programs team members are responsible for liaising with the Account team members to effectively understand the needs of the clients with regard to program selection and development. Program Managers report directly to Associate or Program Directors. Snow’s business is centered around the patient journey, and the Program Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Program Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

PATIENT PRIVACY:
The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Program Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to:
Snow Policies and Procedures

Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting

Adverse Event (AE) Reporting

The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations

Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
It is preferred that the Program Manager has experience in and is able to perform the following essential duties and functions:
Coordinate virtual webinars and events geared towards a patient and caregiver audience on behalf of our pharmaceutical clients

Coordinate live event details including all management of venue set up, menu selection, and Audio/Visual needs

Understand technical requirements and meeting outcomes to make appropriate platform recommendations (AdobeConnect, Webex, Zoom)

Create virtual events with the appropriate platform settings and provide training for clients and presenters as needed

Communicate with clients, pharmaceutical sales representatives, and internal teams to solidify details for events (live or virtual)

Lead the production of events and take on the role of the production director during the event (live or virtual)

Provide primary technical support to the client and internal team during the virtual engagement process, including any tech run-throughs scheduled prior to the actual event

Perform as the event host or moderator for part of or the entire event (live or virtual)

Conduct research and analysis of key competitive markets and make recommendations regarding the program platform or location and design of the event

Participate in client meetings and conference calls to identify issues and make recommendations on how to eliminate future occurrences

Individuals will be responsible for interfacing with contractors and vendors in a professional manner and assisting the department staff in programs, outreach, promotions, research, and campaigns

Coordinate with third-party vendors to provide supervision on contractual details and instruct contractors on details and expectations

Provide regular communication with client representatives regarding ongoing program development and effectiveness

Establish an excellent working relationship with assigned clients and continuously strive to improve the level of overall service the company is providing

This position may include up to 25% in travel

The Program Manager may be asked to perform additional duties and responsibilities consistent with those listed above based on business needs.

KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge:
Proficient working knowledge in a Microsoft Windows environment to include:
Word processors (Word)

Spreadsheets (Excel)

Presentation software (PowerPoint)

Email (Outlook)

Salesforce (preferred)

Zoom (preferred)

Event planning and coordination

Basic mathematics and business statistics

Skills:
Public speaking

Teamwork mentality

Organization and file management

Multitasking

Empathy

Attention to detail

Abilities:
Flexibility in job roles/responsibilities/business hours
Although day-to-day work should take place mostly during regular office hours (9:00 a.m.–6:00 p.m., Monday–Friday), candidates selected for the Program Manager position should expect that the workload and nature of the work will require hours that may extend past the business hours of the company. This includes working on the weekends

Comprehension of general documents related to the pharmaceutical/biotechnology industry

Critical thinking

Travel

Problem-solving

Conduct outreach calls
Outreach calls are a necessary function of those in a Senior Program Manager position. Therefore, candidates selected for this position will be expected to contribute as needed to this important function. Candidates not comfortable or willing to make outreach calls, which are typically “cold calls,” should take this under consideration when applying

EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS:
Bachelor’s degree from a four-year college or university and three to five years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers:

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