Program Manager

Adelphi Group; Birmingham (AL); On-site; USD 77,000 - 94,000; Full time

Job summary

MRM, part of Omnicom Precision Marketing, seeks an experienced Program Manager to lead a client’s digital website program. You will oversee website enhancements, digital campaigns, and ongoing site operations, providing program leadership across teams and ensuring alignment with client objectives.

You will establish scalable processes, governance, and reporting to support strategic initiatives and day-to-day delivery in a fast-paced agency environment.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 4–7+ years of digital project/program management experience.
• Agency or client-side delivery background.
• Strong knowledge of web tech and CMS systems.
• Advanced MS Office and project tools skills.
• Project governance and process ownership experience.

Responsibilities

• Lead intake, planning, prioritization and execution of website work and campaigns.
• Build scalable workflows and governance for a growing client engagement.
• Coordinate cross-functional teams and kickoffs for delivery.
• Direct content creation, routing and reviews with teams.
• Track timelines, risks, and status; report on program health.
• Manage multiple priorities with strong organization.

Skills

Stakeholder mgmt

Communication

Project leadership

Risk management

Organizational

Problem solving

Collaboration

Decision making

Education

Bachelor degree or equivalent

Tools

MS Project

Workfront

Smartsheet

SharePoint

JIRA

Outlook

Job description

Agency:

Omnicom Precision Marketing

Job Function:

Projects and Performance Improvement

Job Subfunction:

Project and Program Management

Job Description:

MRMis part of theOmnicomPrecision Marketing activation practice.This practice integrates CRM platform expertise, journey management, and first-party data capabilities with creative excellence and performance capabilities, enablingOmnicomto deliver intelligent activation across the full funnel with data-driven decisioning at scale to help clients move faster and deliver more connected customer experiences.

MRM is seeking an experienced and highly organized Program Manager to lead and oversee a client’s digital website program, driving the successful delivery of website enhancements, digital campaigns, and ongoing site creative enhancements. This role is responsible for providing program leadership across cross-functional teams, ensuring work is planned, prioritized, and executed efficiently while aligning with client objectives and business priorities.

The Program Manager will establish scalable processes and governance for a growing account, creating the operational framework needed to support both strategic initiatives and ongoing website operations. The ideal candidate is a proactive leader who excels at managing multiple workstreams, fostering collaboration, mitigating risks, and providing visibility into timelines, budgets, and overall program health. Success in this role requires exceptional organizational skills, strong communication, and the ability to thrive in a fast-paced environment where priorities evolve quickly.

Key Responsibilities

• Manage the intake, planning, prioritization, and execution of website enhancements, maintenance requests, and digital campaign launches.
• Establish and refine workflows, governance, and operational processes for a newer client engagement while driving continuous process improvements.
• Manage the day-to-day activities such as leading project kickoffs, define project plans, and coordinate cross-functional teams to ensure successful delivery.
• Manage creative routing and review cycles, coordinate authoring requests and provide clear direction to content authors and production teams.
• Review creative assets and authored content for quality, completeness, and accuracy before client delivery.
• Track project timelines, identify risks, manage project status reports to ensure projects are delivered on schedule while proactively communicating progress or issues.
• Manage multiple priorities simultaneously while maintaining a high level of organization and attention to detail.

Qualifications

• Excellent ability to shift approach between the big picture and critical details; then possess strong judgement to know when to focus on each.
• Excellent interpersonal skills demonstrated with clients, agency teams and individuals.
• Problem/solution thinker with an ability to lead collaboration, persuasion and negotiation toward solutions.
• Demonstrates leader-level resiliency while working under pressure, in a dynamic environment, with shifting deadlines and deliverables.
• Excellent communication skills – written, verbal, text, etc.
• Excellent project management skills and experience including:
  • Schedule development, management, monitoring and oversight
  • Resource management and forecasting
  • Task and delivery management
  • Risk identification and management
  • Issue identification and management
  • Delegation to support teams

Education & Experience Requirements

• Bachelor’s degree or equivalent relevant experience desired.
• 4–7+ years of experience in digital project management, program management, or account/program delivery.
• Experience in an agency environment, or equivalent client-side experience.
• Excellent knowledge of the web and related technologies including (user experience, web development, web services, integration, application management and hosting).
• Advanced skills in MS Office including: Word, Excel, and PowerPoint.
• Advanced skills in MS Project or other project plan software (i.e. Workfront, Smartsheet).
• Strong capability with production tools and proprietary software (SharePoint, JIRA, Outlook).
• Strong knowledge of content management systems (i.e. CMS).
• PM or other operational/organizational certification is a plus (CSM, PMP, SAFe).
• Infrequent, travel to/from client, partner or vendor facilities – local or within the US.

About MRM

MRM is a modern relationship marketing agency dedicated to building enduring brand relationships. MRM’s specialized capabilities drive relationship lifetime value and span CRM, Customer Experience, and Commerce with data and martech at the core. MRM operates in a borderless, integrated way to enable greater collaboration, creativity, and true speed to market. For more information, please visit www.mrm.com.

At MRM, we value a culture in which all people are treated with dignity, fairness and respect. We’re committed to fostering a positive environment free from harassment and discrimination. We empower individuals to take action and be creative when solving problems. And we expect self-awareness and accountability from team members at all levels of the organization. This is much more than a statement – it’s in the act of living our daily lives.

MRM is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.

85,000.00

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.