Program Manager

SAIC; Washington (District of Columbia); Vor Ort; USD 160.000 - 200.000; Vollzeit

Zusammenfassung

Science Applications International Corp. in Washington, DC is seeking an experienced Program Manager to lead IT Operations and Maintenance services for the Department of Health and Human Services.

You will oversee program execution, financial management, customer engagement, and delivery excellence, interfacing with government leadership to ensure reliable, secure, scalable IT services. The role requires managing incident/change/release activities, driving ITIL-based improvements, coordinating

Qualifikationen

• Bachelor's degree in IT, CS, engineering, business admin, or related field; 17 years experience.
• 10+ years of federal IT program experience including program management.
• Experience managing complex federal IT O&M contracts with performance, staffing, financial, and customer satisfaction responsibilities.
• Experience leading multidisciplinary teams delivering enterprise IT operations, application support, infrastructure services.
• Strong understanding of federal contracting environments, contract performance requirements and government engagement.
• Budgeting, forecasts, program profitability, and subcontractor relationship management.
• ITIL service management, SLAs, KPIs, and performance metrics.
• Excellent executive communication, leadership, problem-solving, and relationship management.
• Ability to manage competing priorities and evolving customer requirements.
• Must meet federal suitability and background investigation requirements.
• Certifications: PMI PgMP, PMI PMP, or FAC-P/PM.

Aufgaben

• Oversee day-to-day O&M activities including incident management, problem resolution, change management, release coordination, system monitoring, and operational support.
• Ensure high system availability, reliability, security, and responsiveness to customer needs.
• Drive continuous process improvements through ITIL-based service management practices, automation, and operational efficiencies.
• Collaborate with technical leads to develop and implement strategies for system optimization, modernization, and technical debt reduction.
• Ensure compliance with applicable HHS security policies, federal cybersecurity requirements, and agency-specific operational standards.
• Support effective coordination between operations, cybersecurity, infrastructure, application development, and other technical teams.

Kenntnisse

Executive communication

Leadership

Customer engagement

Problem solving

Relationship management

ITIL service management

Budgeting & forecasting

Staffing management

Multidisciplinary teams

Ausbildung

Bachelor's degree in IT / related field

Jobbeschreibung

Description

SAIC is seeking an experienced, results-driven Program Manager to lead the delivery of mission-critical Information Technology (IT) Operations and Maintenance (O&M) services supporting the U.S. Department of Health and Human Services (HHS). The Program Manager will be responsible for overall program execution, operational performance, financial management, customer engagement, and delivery excellence. This individual will serve as the primary interface with government leadership, ensuring the successful delivery of reliable, secure, scalable, and cost-effective IT services aligned with HHS mission priorities. The ideal candidate is a proactive, hands-on leader with demonstrated experience managing complex federal IT programs, leading multidisciplinary technical teams, driving continuous service improvement, and building trusted relationships with federal customers.

• Oversee day-to-day O&M activities, including incident management, problem resolution, change management, release coordination, system monitoring, and operational support.
• Ensure high system availability, reliability, security, and responsiveness to customer needs.
• Drive continuous process improvements through ITIL-based service management practices, automation, and operational efficiencies.
• Collaborate with technical leads to develop and implement strategies for system optimization, modernization, and technical debt reduction.
• Ensure compliance with applicable HHS security policies, federal cybersecurity requirements, and agency-specific operational standards.
• Support effective coordination between operations, cybersecurity, infrastructure, application development, and other technical teams.

Qualifications

Required Education and Experience:

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field and 17 years pf experience.
• 10+ years of relevant experience supporting federal IT programs, including significant experience in program or project management.
• Demonstrated experience managing complex federal IT O&M contracts with responsibility for technical performance, staffing, financial management, and customer satisfaction.
• Experience leading multidisciplinary teams delivering enterprise IT operations, application support, infrastructure services, or related technical capabilities.
• Strong understanding of federal contracting environments, contract performance requirements, and government customer engagement.
• Experience managing budgets, forecasts, program profitability, and subcontractor relationships.
  Working knowledge of ITIL service management principles, SLAs, KPIs, and operational performance metrics.
• Excellent executive communication, leadership, problem-solving, and relationship management skills.
• Ability to effectively manage competing priorities, operational risks, and evolving customer requirements.
• Ability to meet applicable federal customer suitability and background investigation requirements.
• Must have one of the following certifications: PMI PgMP, PMI PMP, or FAC-P/PM.

Target salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.