Program Manager

InstantServe LLC; Washington (District of Columbia); On-site; USD 165,000 - 210,000; Full time

Job summary

InstantServe LLC seeks a senior PeopleSoft program lead to manage a cross-functional team including UX/UI, Payroll, Time & Labor SMEs and other staff. This role interfaces with OCTO and DCHR to align priorities and ensure timely delivery across Core HR, Payroll NA, and related modules.

The candidate will oversee planning, resourcing, and performance against SLAs, offering mentorship and escalation handling while coordinating with CAI on staffing and succession planning for a DC-focused

Qualifications

• Bachelor’s degree in information technology, Business, or related field, or equivalent experience.
• 16+ years IT program/project management experience with multi-person technical teams.
• 16+ years Technical Experience with PeopleSoft update manager (PUM) deployments.
• 16+ years Technical experience deploying user interface modernization.
• 16+ years Technical experience with 3rd party identity provider solutions.
• 16+ years Technical experience with data visualization system integration.
• 16+ years Technical experience managing and optimizing Oracle databases.
• 16+ years Technical experience with Oracle Cloud Infrastructure.
• 16+ years Implementing DOJ 508 Compliance.
• Demonstrated experience managing PeopleSoft HCM engagements or teams.
• Strong track record leading projects with standards and procedures.
• Experience managing government or public-sector IT programs; DC government experience preferred.
• Proven ability to manage cross-functional stakeholders, including client leadership, technical staff, and vendor resources.
• PMP certification preferred.
• Excellent written and verbal communication skills with executive-level status reporting.

Responsibilities

• Provide day-to-day management, mentorship, and performance oversight for the PeopleSoft resource team.
• Serve as escalation point between OCTO leadership, DCHR, and the PeopleSoft team for scope and delivery issues.
• Coordinate cross-functional work across PeopleSoft HCM modules to align priorities.
• Oversee planning, scheduling, and resource allocation for concurrent PeopleSoft initiatives.
• Track team performance against SLAs/KPIs and drive continuous improvement.
• Facilitate regular status reporting to OCTO on program health and milestones.
• Support requirements gathering, design review, and change management for PeopleSoft HCM projects.
• Manage staffing, onboarding, and succession planning with CAI account management.

Skills

PeopleSoft leadership

UX/UI leadership

Payroll SME

Time & Labor SME

Cross-functional coordination

Staff management

Executive communication

Education

Bachelor's degree in IT or related field

Tools

PeopleSoft update manager (PUM)

Oracle databases

Oracle Cloud Infrastructure

DOJ 508 Compliance

Job description

Provide day-to-day management, mentorship, and performance oversight for the PeopleSoft resource team (UX/UI Lead, Payroll Functional SME, Time & Labor Functional SME, and other assigned PeopleSoft staff)

Serve as the primary escalation point between OCTO leadership, DCHR, and the PeopleSoft team for scope, priority, and delivery issues

16+ years Coordinate Cross-functional work across PeopleSoft HCM modules (Core HR, Payroll for North America, Time & Labor, Benefits Administration) to align priorities and maintain consistent delivery standards

Oversee planning, scheduling, and resource allocation across concurrent PeopleSoft initiatives, including the digital hiring UX/UI modernization effort

Track team performance against SLAs/KPIs and drive continuous improvement of PeopleSoft support and delivery processes

Facilitate regular status reporting to OCTO stakeholders on program health, risks, and milestones across all PeopleSoft engagements

Support requirements gathering, functional design review, and change management oversight across PeopleSoft HCM projects

Manage staffing needs, onboarding, and succession planning for the PeopleSoft team in coordination with CAI account management

Minimum Qualifications:

Bachelor’s degree in information technology, Business, or a related field, or equivalent experience

16+ years of IT program/project management experience, including managing multi-person technical teams

16+ years Technical Experience with PeopleSoft update manager (PUM) deployments

16+ years Technical experience deploying user interface modernization

16+ years Technical experience with implementing 3rd party identity provider solutions

16+ years Technical experience with data visualization system integration

16+ years Technical experience managing and optimizing oracle databases

16+ years Technical experience with oracle cloud infrastructure

16+ years Implementing DOJ 508 Compliance

Demonstrated experience managing PeopleSoft HCM (Core HR, Payroll, Time & Labor engagements or teams

Strong track record leading projects in compliance with established standards and procedures

Experience managing government or public-sector IT programs; DC government experience preferred

Proven ability to manage cross-functional stakeholders, including client leadership, technical staff, and vendor resources

PMP certification preferred

Excellent written and verbal communication skills, with experience delivering executive-level status reporting