Program Manager

General Dynamics - IT; Washington (District of Columbia); On-site; USD 150,000 - 190,000; Full time

Job summary

General Dynamics - IT in Washington, DC seeks a Program Manager to lead IT services across multiple sites nationwide. You will drive modernization, cloud initiatives, and proactive engagement with the customer to align with mission goals.

The role requires a proven leader with enterprise IT operations experience, exceptional communication, and the ability to manage dispersed teams, contracts, and performance. On-site position with TS clearance.

Qualifications

• US Citizen
• Bachelor’s degree in a related field
• Minimum of 10 years of experience leading enterprise IT operations or multi-functional technical teams
• Demonstrated experience engaging senior customers and delivering strategic, mission-focused support
• Proven ability to drive modernization, cloud initiatives, and process improvement
• Exceptional written and verbal communication skills
• Experience managing teams across multiple locations preferred
• Full-time on-site in Washington, DC
• TS/Q clearance

Responsibilities

• Provide thought leadership and strategic guidance to advance the customer mission, with a strong focus on modernization, cloud adoption, and continuous improvement.
• Establish and implement objectives supporting enterprise IT operations in accordance with customer goals, contractual requirements, and company policies.
• Build and maintain strong senior-level customer relationships; serve as the primary point of contact for all program activities.
• Manage and develop personnel while ensuring high-quality, timely delivery of all contractual requirements across multiple IT disciplines.
• Lead planning, coordination, and execution of enterprise IT services, including network, systems, help desk, end-user support, and project management.

Skills

Leadership

Strategic thinking

Communication skills

Customer engagement

Change agent

Education

Bachelor’s degree in a related field

Job description

Program Manager is a strategic and customer-focused leader responsible for delivering IT services across multiple sites nationwide. This position requires a forward-thinking professional who brings thought leadership, drives modernization, including cloud-focused initiatives, and strengthens the customer mission through proactive engagement and partnership.

The ideal candidate is a change agent with a strong command of enterprise IT operations, including network infrastructure, systems administration, service desk, end-user support, and project delivery. This role oversees a large, multi-disciplinary team operating from several locations across the United States, with program based in the DC Metro area. Outstanding communication skills, a strong customer-service mindset, and the ability to balance multiple priorities in a dynamic environment are essential.

Responsibilities

• Provide thought leadership and strategic guidance to advance the customer mission, with a strong focus on modernization, cloud adoption, and continuous improvement.
• Establish and implement objectives supporting enterprise IT operations in accordance with customer goals, contractual requirements, and company policies.
• Build and maintain strong senior-level customer relationships; serve as the primary point of contact for all program activities.
• Manage and develop personnel while ensuring high-quality, timely delivery of all contractual requirements across multiple IT disciplines.
• Lead planning, coordination, and execution of enterprise IT services, including network, systems, help desk, end-user support, and project management.
• Oversee multiple projects across geographically dispersed teams, ensuring alignment with mission needs and operational standards.
• Drive performance management, quality control, and continuous service improvement.
• Identify opportunities for operational efficiency, modernization, and improved IT metrics and reporting.
• Translate complex technical concepts into clear communication for technical and non-technical stakeholders.
• Formulate and enforce work standards, assign schedules, resolve discrepancies, and maintain alignment with organizational procedures and goals. Operate within client guidance, contractual limits, and company policies while ensuring resources-staffing, tools, and facilities- are properly aligned for success.
• Provide technical insight and problem resolution support to teams across all locations.

Requirements

• US Citizen
• Bachelor’s degree in a related field
• Minimum of 10 years of experience leading enterprise IT operations or multi-functional technical teams
• Demonstrated experience engaging senior customers and delivering strategic, mission-focused support
• Proven ability to drive modernization, cloud initiatives, and process improvement
• Exceptional written and verbal communication skills
• Experience managing teams across multiple locations preferred
• Full-time on-site in Washington, DC
• TS/Q clearance

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in program management at GDIT and you'll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.