Program Manager

Trudeau Center; Warwick (RI); On-site; USD 55,000 - 75,000; Full time

Job summary

The Trudeau Center is seeking a Program Manager to supervise Direct Support Professionals across multiple residential and day programs. You will ensure adherence to agency policies, deliver high-quality services, and report directly to the Director of Adult Services.

You will lead DSP training, scheduling, and performance reviews, work with licensing agencies, and coordinate operations within budget while collaborating with HR and administration.

Qualifications

• Requires a high school diploma or equivalent.
• A 2-year degree or certificate in human services or equivalent preferred.
• Demonstrated management and training experience.
• 5 years of direct support experience in community human services.
• Ability to complete requisite background checks satisfactorily.

Responsibilities

• Schedule and arrange transportation for consumers served with Site Supervisors.
• Submit attendance according to agency policies and timeframes.
• Ensure program operations comply with licensing rules and prepare documentation.
• Support consumer rights and quality of life in all programs.
• Coordinate DSP scheduling, payroll, time off, and staff meetings.

Skills

Leadership

Management experience

Training experience

Direct support experience

Microsoft Office

Education

High school diploma or equivalent

2-year degree or certificate in human services

Tools

Microsoft Office Suite

Job description

Description

The Role

The Program Manager is responsible for guiding and supervising the work of Direct Support Professionals (DSP), across multiple residential programs/day program environments. The incumbent is expected to ensure that agency policies and procedures are implemented correctly and that the consumers served live valued and high-quality lives. The Program Manager reports directly to the Director of Adult Services.

Key Responsibilities and Essential Duties:

PROGRAM OPERATIONS

• Works with Site Supervisors to schedule and arrange transportation for consumers served
• Completes and submits attendance in accordance with agency policies, procedures and timeframes
• Ensures, with the Team, program operations are in compliance with Licensing regulations, prepares necessary documentation and is present for Licensing visits
• Understands and implements current state licensing rules and regulations, agency policies and practices, and protection of consumers served rights
• Works with the Director of Adult Services to operate programs within budget, as needed
• Communicates and collaborates with administrative office personnel and HR personnel as necessary

COMMUNITY RELATIONS

• Provides education to community members regarding people with developmental disabilities (e.g., rights, responsibilities, dispelling myths)
• Supports consumers in inviting community members to learn more about the agency and the people who receive services
• Recruits and mentors’ community volunteers and intern students
• Collaborates and networks with other service agencies within the community
• Communicates with and maintains relationships with community vendors, landlords, neighbors, and related entities
• Assists in the development of promotional materials including web sites, newsletters, newspaper articles, brochures, videos, and contacts with media.
• Coordinates activities which promote community inclusion for consumers served

PERSONNEL MANAGEMENT

• Enhances staff relations by using effective communication skills, encourages growth and self-development, facilitates teamwork, employs conflict resolution skills, and provides adequate support to Direct Support Professionals (DSPs)
• Coordinates personnel management by hiring DSPs, conducting performance reviews, facilitating meetings, delegating tasks and responsibilities, defusing conflicts, and implementing grievance and formal procedures
• Initiates personal development and coordinates DSP training and in-services by orienting new DSPs, arranging for DSPs to attend training and in-service sessions, maintaining training records, and supporting ongoing staff development
• Ensures DSPs are scheduled, paid, and receive time off, when requested, based on the needs of the program
• Regularly attends and/or facilitates meetings to collaborate with Supervisor, other members of management/clinical team, and DSPs

Requirements

Experience and Expertise

• High school diploma or equivalent.
• A 2-year degree or certificate in human services field or equivalent
• Demonstrated management and training experience
• 5 years of direct support experience in community human services
• Ability to complete requisite background checks satisfactorily

Competency Requirements

• Strong leadership skills within program support
• Demonstrated excellence in providing direct support to consumers
• General knowledge and utilization of Microsoft Office Suite applications (Outlook, Word, etc.)