Program Manager

Skanai; United States; À distance; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Flexible remote work environment

Competitive compensation

Collaborative team culture

Résumé du poste

Skan AI is seeking a Program Manager to own the full lifecycle of PaaS platform implementations for enterprise clients. You will coordinate internal and external teams, ensure on-time, on-scope delivery, and serve as the primary contact with executives.

You thrive in ambiguity, build strong governance, and drive programs from planning to handover, partnering with Product, Eng, and Customer Success to maximize client success.

Qualifications

• 6–10 years of program or project management in a client-facing delivery role.
• 3+ years delivering technology solutions directly to external clients in BFSI.
• Experience owning enterprise client relationships at executive level.
• Ability to build delivery frameworks, governance models from scratch.
• Knowledge of SaaS/PaaS delivery models and enterprise systems integration.
• Strong communication to translate complexity into a clear narrative.

Responsabilités

• Own the client relationship across full implementation lifecycle from contract through operational handover.
• Quarterback cross-functional teams to deliver a seamless client experience.
• Identify risks and scope changes early; drive resolution with urgency.
• Refine delivery processes, tools, and methodologies to improve efficiency and client satisfaction.

Connaissances

Client relationship management

Program management

Delivery leadership

SaaS / PaaS delivery

Executive stakeholder management

Cross-functional collaboration

Formation

Bachelor’s degree in Computer Science, Engineering, Business, or a related field

PMP, PMI-ACP, or equivalent certification is a plus

Description du poste

Be at the Forefront of the Agentic AI Revolution

At Skan AI, we are pioneering the context engine for human and agentic execution, bringing context from enterprise operators, systems, and processes to power how the world's largest organizations execute their most complex, mission-critical work.

We're in hyper-growth mode at exactly the right moment in history. As enterprises race to adopt agentic AI, we're uniquely positioned to deliver the clear signal they desperately need: a platform that trains and grounds AI Agents in trillions of real execution signals, enabling reliable, compliant automation of their most complex processes.

Backed by Dell Technologies Capital and other leading investors, we're the only company that can bridge the gap between AI's promise and enterprise reality, making us perfectly positioned to define the agentic era for modern enterprises.

Our diverse, collaborative team of 250+ innovators is solving category-defining challenges at the intersection of AI, process intelligence, and enterprise work. Diverse perspectives fuel breakthrough thinking, cross-functional collaboration is the norm, and our work directly transforms how Fortune 500 companies operate. We are shaping the future of work itself.

The Role

We are looking for a Program Manager who sits at the intersection of delivery rigor and client strategy. You will own the implementation, not just the relationship. That means driving technical programs to completion, coordinating internal and external teams, and ensuring every commitment made to the client gets delivered on time and on scope. This is a high ownership role where the outcome is yours.

You will own the full lifecycle of PaaS platform implementations for enterprise clients, from the first client conversation through launch and operational handover. You will be the primary point of contact, the internal quarterback, and the person who makes sure nothing falls through the cracks. If you thrive in ambiguity, love building structure, and know how to hold the room with executives while also rolling up your sleeves to get things done, this role was written for you.

What You’ll Do

Own the Client Relationship

• Serve as the primary point of contact for client program leadership throughout the full implementation lifecycle (contract signing through operationalization)
• Build trusted advisor relationships with executive stakeholders at banking and insurance organizations
• Lead client-facing governance sessions, program status reviews, and escalation conversations with confidence and clarity
• Guide clients through decisions, push back when necessary, and proactively surface risks before they become problems

Lead Program Delivery

• Take full ownership of large-scale PaaS implementation programs from initial planning through operational handover
• Quarterback cross-functional internal teams including Product, Engineering, Customer Success, and Operations to deliver a seamless client experience
• Identify risks, scope changes, and opportunities early and drive them to resolution with urgency pulling in the right team members
• Continuously refine delivery processes, tools, and methodologies to improve efficiency and client satisfaction

What We’re Looking For

Experience

• 6 to 10 years of experience in program or project management in a client-facing delivery role
• Minimum 3 years delivering technology solutions directly to external clients in BFSI (banking, financial services, or insurance)
• Demonstrated experience owning enterprise client relationships at the executive level
• Proven ability to build delivery frameworks, governance models, and processes from scratch in a fast-moving environment
• Working knowledge of SaaS/PaaS delivery models and enterprise systems integration
• Comfort navigating technical conversations with engineering and product teams while keeping clients focused on business outcomes
• A proactive communicator who escalates early and never lets surprises reach the client
• Strong written and verbal communication with the ability to translate complexity into a clear, compelling narrative
• A startup mindset with comfort in ambiguity, fast pace, and building something new

Education and Certifications

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field
• PMP, PMI-ACP, or equivalent certification is a plus

Why Join Skan

• Be part of a rapidly scaling AI company where your work directly shapes client success and the future of enterprise process intelligence
• Work with cutting-edge AI and GenAI solutions that are transforming how the world’s largest financial institutions operate
• Join a collaborative, high-trust team culture with experienced leaders in AI and enterprise transformation
• Flexible remote work environment
• Competitive compensation, commensurate with experience

Skan AI is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace around the world. We do not discriminate based on race, color, religion or belief, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, ancestry, age, disability, medical condition, genetic information, marital or family status, military or veteran status, or any other characteristic protected by applicable laws in the locations where we operate.

We welcome people from all backgrounds and provide reasonable accommodations throughout the hiring process.