Program Manager

Westchester Medical Center Health Network; Town of Mount Pleasant (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

Westchester Medical Center Health Network is seeking a Program Administrator to support the SAAVE program, assisting the Senior Director with day-to-day office management, grants, trainings, screenings, and data analysis for grant applications.

The role also oversees volunteers, provides 24/7 crisis support, and coordinates escorts to hospitals and courts to ensure survivors receive timely services.

Qualifications

• Experience in victim services and crisis counseling.
• Knowledge of trauma-informed care and victim rights.
• Ability to supervise volunteers and coordinate teams.
• Proficiency in Microsoft Office tools and data reporting.

Responsibilities

• Accompany victims to medical/forensic exams, court, police stations, and other appointments as needed.
• Provide information, referrals, practical assistance and crisis intervention to victims.
• Conduct hospital screenings and safety assessments; develop safety plans.
• Oversee crisis interventions, supportive listening and case management for all victims.

Skills

Volunteer management

Crisis intervention

Grant reporting

Data analysis

Office administration

Interagency collaboration

Education

Bachelor's degree preferred

SAAVE Rape Crisis Advocate certification

LAP advocate certification

Tools

Excel

Word

Outlook

PowerPoint

Webex

Job description

Job Summary

Assist Senior Director with day-to-day management of office, grants, trainings, screenings, and general office management. Provide administrative management to SAAVE office including compiling, recording and analyzing data for grant applications, grant reporting and management meetings. Supervision of in house advocacy staff members including scheduling, training, data reporting, office coverage, and client follow-up.

Provide 24/7 consultations and troubleshooting for volunteer and staff advocates when questions arise during a case. Management of volunteers for FACT accompaniment, LAP lines and Hotline including recruiting, training, hospital on-boarding, and scheduling. Provide crisis intervention counseling, accompaniment, advocacy, information, and referral services to survivors of sexual assault and domestic violence and secondary survivors.

Accompany survivors to the hospital, police, district attorney's office and court. Represent SAAVE in community in meetings, and teleconference calls.

Responsibilities

Direct Services Support

• Accompanies Sexual Assault, Domestic Violence, Intimate Partner Violence victims/clients to medical/forensic exams, court, police stations, and other appointments as needed.
• Provides information, referrals, practical assistance, and crisis intervention to victims.
• Conducts screenings in hospital for various types of victimology.
• Conducts client centered safety assessments and safety planning suited to the individual’s needs.
• Provides and/or oversees all crisis interventions, supportive listening and case management for all victims.
• Assists with applying for compensation through the New York State Office of Victims Services (OVS) including emergency HIV prophylaxis prescriptions.
• Participates in implementation of countywide Lethality Assessment Program (LAP) including direct services, data collection, reporting.
• Provides information and referral for victims for services on Valhalla campus and to network of off campus providers, such as shelter, mental health treatment, medical care, and other entitlements.
• Collaborates with police officers in order to effectively provide assistance to victims including appointments and facilitate kit pick up.
• Advocates with victim service providers including Family and Criminal Court staff for victims.
• Provides victim follow-up to ensure needs are met and addresses additional issues as they arise.
• Assists in Answering 254/7/365 on call calendar including 1) 24/7 crisis hotline 2) 24/7 LAP line; 3) 24/7 on call for forensic exam accompaniment.

Programmatic And Administrative Support

• Maintains and monitors computerized data for accurate and timely grant management and reporting.
• Maintains thorough, accurate and timely case records and statistics.
• Drafts timely grant reports.
• Maintains logs and forms for all program services offered (direct services, hotline, and LAP).
• Coordinates weekly with Forensic Acute Care Team regarding cases and statistics.
• Works collaboratively with program staff in the development of new protocol and practices.
• Maintains programmatic documentation including training manuals.
• Maintains logs for additional training/certifications of staff and volunteer advocates.
• Maintains accurate schedules for FACT accompaniment on call and hotline/LAP line shifts.
• Maintains and monitors online training platform for onboarding of new volunteer advocates.
• Maintains volunteer advocate paperwork and certifications for program.
• Schedules and coordinates team meetings and/or trainings for program.
• Oversees day-to-day operations of SAAVE Program.
• Helps with providing outreach, education and training to departments within the hospital network as well as off campus including community agencies, schools and colleges as needed.
• Participates in staff, direct service and supervision meetings; Attends WMC Child Protection Committee, Westchester County Domestic Violence Council, NYS VAP weekly up-date meeting and other meetings as necessary.
• Engages in professional development trainings annually.

Qualifications/Requirements

Experience

Professional experience sufficient in scope, depth, and performance may serve in place of academic requirements

Education

Bachelor's degree perferred.

Licenses / Certifications

• Certification as SAAVE Rape Crisis Advocate required, pre-certification and annual training required (Training provided by SAAVE Program).
• Certification as LAP advocate with Westchester County Domestic Violence High Risk Team required (Training provided by SAAVE Program)

Other

Knowledge of victim-centered and trauma informed care, crisis intervention techniques and case management responsibilities; human behavior and needs at time of crime and crisis; behavioral health, social services, and other community resources; the criminal justice system, NY State Criminal Code and Rights of Victims, police department operations, policies and procedures. Ability to communicate with, supervise and empower volunteers and staff to be effective in their roles – experience with volunteers preferred. Ability to work cooperatively with different types of personalities. Knowledge and experience in office management. Knowledge and experience in data analysis.Multi-tasking abilities a plus. Computer knowledge essential, with an emphasis on Excel, Word, Outlook, PowerPoint, Webex and internet research.