Quality Assurance Specialist

Vanderheyden, Inc.; Wynantskill (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Vanderheyden, Inc. in Wynantskill, NY seeks a responsible compliance and investigations professional to ensure adherence to federal, state, and local laws across services.

You will develop and apply policies, manage investigations, and support accreditation and audits, all while protecting client confidentiality and data integrity. Required are an Associate Degree in Human Services, 5 years in related settings, and strong data analysis and MS Office skills.

Qualifications

• Associate Degree required; Bachelor’s degree preferred.
• 5 years of experience in a setting overseen by relevant NY State agencies.
• 2 years of quality assurance experience preferred.

Responsibilities

• Develops and maintains working knowledge of applicable laws and regulations for Vanderheyden’s services.
• Maintains and applies knowledge of internal policies, procedures, systems, and practices.
• Manages investigations: collect evidence, review docs, conduct interviews, collaborate with external investigators, write reports.
• Maintains confidentiality in investigations and personnel information per regulations and policies.
• Ensures incident reports are thorough and followed up when needed.
• Identifies trends through data analysis and remediates negative trends.
• Visits program sites for announced/unannounced audits and internal checks.
• Prioritizes duties to meet deadlines and minimize program disruption.
• Prepares for accreditation surveys and state oversight audits and external reviews.
• Participates in inter-/intra-agency work groups to improve systems and service delivery.
• Seeks training opportunities for self and others.
• Attends required meetings and trainings; adheres to the Sanctuary Model.
• Incorporates trauma-informed perspective into operations; supports ad hoc teams as needed.

Skills

MS Office

Data analysis

Confidentiality

Education

Associate Degree in Human Services

Bachelor’s Degree preferred

Job description

• Develops and maintains working knowledge of federal, state, and local laws and regulations that are applicable to the various services delivered by Vanderheyden.
• Develops, maintains, evaluates, and applies a working knowledge of internal policies, procedures, systems, and practices to all services provided.
• Manages and organizes all aspects of investigations including collecting evidence, reviewing documentation, conducting interviews, collaborating with external investigators, making determinations, and writing reports.
• Maintains confidentiality in all applicable situations, including during investigations, among personnel and about individuals served, in accordance with all regulations and policies.
• Ensures all agency incident reports are written thoroughly, responses are appropriate, and when needed, additional follow-up is requested and tracked.
• Identifies systematic trends through data analysis and work to remediate trends that have negative or problematic consequences for the agency or persons served.
• Visits all program sites to conduct announced and unannounced walk-throughs, internal audits, and other compliance checks.
• Prioritizes various job duties, including investigations to meet deadlines, comply with regulations, and minimize program disruption.
• Prepares for, assists with, and responds to accreditation surveys, state oversight audits, and other external reviews.
• Participates in inter- and intra- agency work groups, committees, and coalitions to clarify and improve systems, program function, and service delivery.
• Seeks opportunities for training and development for self and others.
• Attends all required agency and department meetings, trainings, work groups, and functions.
• Incorporates a trauma-informed perspective into all other operations, as described by the Sanctuary Model.
• Displays flexibility in leading, joining, advising, or providing information to ad hoc teams, committees, work groups, including taking on extra responsibilities when required.

Primary Duties And Essential Functions

• Develops and maintains working knowledge of federal, state, and local laws and regulations that are applicable to the various services delivered by Vanderheyden.
• Develops, maintains, evaluates, and applies a working knowledge of internal policies, procedures, systems, and practices to all services provided.
• Manages and organizes all aspects of investigations including collecting evidence, reviewing documentation, conducting interviews, collaborating with external investigators, making determinations, and writing reports.
• Maintains confidentiality in all applicable situations, including during investigations, among personnel and about individuals served, in accordance with all regulations and policies.
• Ensures all agency incident reports are written thoroughly, responses are appropriate, and when needed, additional follow-up is requested and tracked.
• Identifies systematic trends through data analysis and work to remediate trends that have negative or problematic consequences for the agency or persons served.
• Visits all program sites to conduct announced and unannounced walk-throughs, internal audits, and other compliance checks.
• Prioritizes various job duties, including investigations to meet deadlines, comply with regulations, and minimize program disruption.
• Prepares for, assists with, and responds to accreditation surveys, state oversight audits, and other external reviews.
• Participates in inter- and intra- agency work groups, committees, and coalitions to clarify and improve systems, program function, and service delivery.
• Seeks opportunities for training and development for self and others.
• Attends all required agency and department meetings, trainings, work groups, and functions.
• Incorporates a trauma-informed perspective into all other operations, as described by the Sanctuary Model.
• Displays flexibility in leading, joining, advising, or providing information to ad hoc teams, committees, work groups, including taking on extra responsibilities when required.

Required Education, Knowledge And Skills

• Associate Degree in Human Services or similar field required, Bachelor’s Degree preferred.
• 5 years of experience in a setting overseen by the Office of Children and Family Services, the Office of People with Developmental Disabilities, the State Education Department, the New York State Justice Center, or similar required.
• 2 years of experience with quality assurance activities in the above settings preferred.

Abilities And Working Conditions

• Has firm values and beliefs about protecting clients.
• Demonstrates initiative and is self-motivated.
• Able to think critically, maintain confidentiality and objectivity, pay attention to details, and assert opinions professionally.
• Exhibits exceptional interpersonal skills.
• Comfortable leading projects or committees, explaining complex topics, and managing difficult situations.
• Skilled in Microsoft Office applications including Word, Excel, and Outlook.
• Must be able to be seated and use computer screens/equipment for several hours a day with or without reasonable accommodation.
• Must be able to lift and carry up to 25lbs with or without reasonable accommodation.
• Must complete annual training obligations including a Fit for Duty assessment.