Program Manager

Westchester Medical Center; Town of Mount Pleasant (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

Westchester Medical Center is seeking an administrator to support the SAAVE program, assisting the Senior Director with daily operations, grant data management, and reporting. The role includes supervising advocacy staff and volunteers, coordinating trainings, screenings, and on-call coverage for crisis response to survivors of sexual assault and domestic violence.

The position involves accompanying survivors to medical, legal, and court settings, providing crisis support and information, and

Qualifications

• Experience managing grant data and reporting processes.
• Experience in victim services or advocacy is preferred.

Responsibilities

• Assist with day-to-day management and grant tracking.
• Coordinate trainings, screenings, and office operations.
• Supervise in-house advocacy staff and volunteer schedules.
• Provide 24/7 consultations for advocates and survivors.
• Represent SAAVE in community meetings and teleconference calls.

Skills

Administrative coordination

Grant reporting

Data analysis

Crisis intervention

Job description

Job Summary

Assist Senior Director with day-to-day management of the office, grants, trainings, screenings, and general office management. Provide administrative management to the SAAVE office, including compiling, recording and analyzing data for grant applications, grant reporting and management meetings. Supervision of in-house advocacy staff members, including scheduling, training, data reporting, office coverage, and client follow-up. Provide 24/7 consultations and troubleshooting for volunteer and staff advocates when questions arise during a case. Management of volunteers for FACT accompaniment, LAP lines and Hotline, including recruiting, training, hospital on-boarding, and scheduling. Provide crisis intervention counseling, accompaniment, advocacy, information, and referral services to survivors of sexual assault and domestic violence and secondary survivors. Accompany survivors to the hospital, police, district attorney's office and court. Represent SAAVE in the community in meetings, and teleconference calls.

Responsibilities

Direct Services Support:

• • Accompanies Sexual Assault, Domestic Violence, Intimate Partner Violence victims/clients to medical/forensic exams, court, police stations, and other appointments as needed.
  • Provides information, referrals, practical assistance, and crisis intervention to victims.
  • Conducts screenings in hospitals for various types of victimology.
  • Conducts client-centered safety assessments and safety planning suited to the individual’s needs.
  • Provides and/or oversees all crisis interventions, supportive listening and case management for all victims.
  • Assists with applying for compensation through the New York State Office of Victims Services (OVS) including emergency HIV prophylaxis prescriptions.
  • Participates in implementation of the countywide Lethality Assessment Program (LAP) including direct services, data collection, and reporting.
  • Provides information and referral for victims for services on Valhalla campus and to a network of off-campus providers, such as shelter, mental health treatment, medical care, and other entitlements.
  • Collaborates with police officers in order to effectively provide assistance to victims, including appointments and facilitate kit pick-up.
  • Advocates with victim service providers, including Family and Criminal Court staff for victims.
  • Provides victim follow-up to ensure needs are met and addresses additional issues as they arise.
  • Assists in answering 24/7/365 on-call calendar, including 1) 24/7 crisis hotline; 2) 24/7 LAP line; 3) 24/7 on call for forensic exam accompaniment.

Programmatic and Administrative Support:

• • Maintains and monitors computerized data for accurate and timely grant management and reporting.
  • Maintains thorough, accurate and timely case records and statistics.
  • Drafts timely grant reports.
  • Maintains logs and forms for all program services offered (direct services, hotline, and LAP).
  • Coordinates weekly with the Forensic Acute Care Team regarding cases and statistics.
  • Works collaboratively with program staff in the development of new protocol and practices.
  • Maintains programmatic documentation including training manuals.
  • Maintains logs for additional training/certifications of staff and volunteer advocates.
  • Maintains accurate schedules for FACT accompaniment on call and hotline/LAP line shifts.
  • Maintains and monitors an online training platform for onboarding of new volunteer advocates.
  • Maintains volunteer advocate paperwork and certifications for the program.
  • Schedules and coordinates team meetings and/or trainings for the program.
  • Overse...