Program Manager

Ignite IT; Suitland (MD); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Professional development assistance

Referral program

Tuition reimbursement

Vision insurance

Job summary

Ignite IT is seeking an experienced Technical Program Manager to drive delivery excellence across multiple workstreams in support of the Census, delivering value to government and customers. You will lead cloud infrastructure and enterprise data center operations, oversee cost, schedule, and quality, and communicate with government leaders, CORs, COs, and subcontractors.

Washington DC area travel is expected.

Qualifications

• 12+ years managing large federal IT programs across multiple workstreams.
• Experience with cloud infrastructure and/or enterprise data centers.
• PM experience for programs with subcontractors and multi-workstreams.
• Proven cost, schedule, scope, and performance management.
• Experience with CPARS, SLAs, KPIs and QA plans.
• Census Bureau or civilian agency experience preferred.
• US Citizenship and ability to travel to customer site.

Responsibilities

• Accountable for overall program performance and stakeholder communications.
• Attend government meetings and manage contract deliverables/reports.
• Oversee contract performance: quality, risk, budget, schedule.
• Lead recruiting, hiring, and subcontracting to meet requirements.
• Ensure program reporting, delivery, and invoicing compliance.
• Provide PM oversight for cloud infra and data center operations.
• Maintain operational awareness of cloud and data center environments.
• Plan and execute cloud deployments, migrations, upgrades, modernization.
• Coordinate major incident response with timely status updates.
• Establish incident Cadences and communicate impact and recovery.
• Identify/report risks, dependencies, capacity constraints, technical debt.

Skills

Program management

Cloud infrastructure

Enterprise data center operations

Stakeholder communication

Cost & schedule management

Govt metrics (CPARS/SLA/KPI)

Census Bureau experience

Education

Bachelor's degree or commensurate experience

Job description

Ignite IT is seeking an experienced Technical Program Manager to join our team to provide delivery excellence over multiple workstreams in support of the Census and drive business growth and improve customer experiences.

Responsibilities

• Accountable for overall program performance and communicates with stakeholders regarding the technical scope and the overall attributes of the program
• Attends government meetings and manages contract level deliverables/reports
• Oversees performance under the contract (quality, risk, budget, schedule, etc.)
• Initiates and approves recruiting, hiring, personnel actions, subcontracting, and other corporate support activities to meet program requirements
• Complies with program reporting, delivery, and invoicing requirements
• Provide overall technical program management and operational oversight for cloud infrastructure, cloud engineering, and enterprise data center operations.
• Maintain operational awareness of cloud and data center environments, including availability, capacity, performance, security, incidents, maintenance activities, and service health.
• Oversee the planning and execution of cloud infrastructure deployments, migrations, upgrades, modernization initiatives, and data center refresh activities.
• Manage and coordinate major incident response, ensuring technical resources are engaged quickly and customers receive timely, accurate status updates.
• Establish incident communication cadences and ensure stakeholders understand business impact, current status, mitigation actions, risks, and estimated restoration activities.
• Identify and report infrastructure/technical risks, dependencies, capacity constraints, technical debt, and operational weaknesses before they impact mission or customer operations.

Requirements

• Minimum 12+ years of progressive experience managing large, complex federal IT programs, including multi-workstream delivery across engineering, operations, security, and data domains
• MUST have experience with cloud infrastructure, cloud engineering, and/or enterprise data center operations
• Demonstrated experience serving as overall Program Manager on programs with multiple concurrent workstreams and subcontractors.
• Proven ability to manage cost, schedule, scope, and performance
• Experience managing government performance metrics, including CPARS, SLAs, KPIs, and quality assurance plans.
• Prior experience supporting the U.S. Census Bureau or other large statistical or civilian agencies preferred
• Ability to serve as the single accountable point of contact for Government leadership, CORs, COs, and division chiefs
• Excellent communication and teamwork skills
• Bachelor's degree or commensurate experience
• Located in the Washington DC area and willing to travel to the customer site several days a week as needed
• US Citizen

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance