Program Manager

Gexpro-Services; South Carolina; Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

Hybrid work

Medical/Dental/Vision

FSA

Wellness program

401(k) match

Paid holidays & PTO

Job summary

Gexpro Services is seeking a Program Manager for our Greenville, SC operation. The role focuses on leading customer programs, managing end-to-end delivery, and driving supply chain improvements to hit sales and margin targets.

You will develop strategic customer service approaches, maintain strong relationships, oversee inventory programs (ILM, VMI, consignment) and collaborate with cross-functional teams to resolve escalations and optimize fulfillment.

Qualifications

• Bachelor’s degree and ≥2 years in a customer-facing supply chain role.
• Ability to define and execute program requirements; strong communication and problem-solving.
• Experience with forecast, inventory and supply chain performance analysis.

Responsibilities

• Lead customer business reviews on topics like on-time delivery, trends, and cost-saving initiatives.
• Manage ILM, VMI and/or consignment inventory programs; improve fulfillment.
• Provide account management including order entry, pricing, and inventory inquiries.
• Attend quarterly business reviews with customers and suppliers to update performance.
• Drive process improvements and ensure timely invoicing and payment.

Skills

Customer-facing

Relationship management

Negotiation

Communication

Data analysis

Education

Bachelor’s degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Program Manager

Full Time Professional Greenville, SC, US

11 days ago Requisition ID: 2185

Company Overview:Gexpro Services is a world-class Supply Chain Services outsource provider, specializing in developing and managing production inventory management programs. Our managed inventory programs are designed to support manufacturing OEM’s with their engineered production material specifications, fulfillment, and quality requirements.

Program Manager Benefits:Gexpro Services offers a comprehensive benefits package that includes:

• Competitive compensation plus annual bonus
• Flexible work schedule, currently hybrid because of global pandemic
• Medical, dental, vision, life insurance and pet insurance
• Flexible Spending Accounts
• Employee assistance program and Health wellness programs
• 401(k) immediately with a competitive match.
• Several paid holidays and paid time off that includes personal, sick and vacation time.

Program Manager Description:The ideal Program Manager role will preferably possess a bachelor’s degree and/or have a combination of supply chain knowledge and relevant experience in a customer-facing role. A qualified candidate should possess the ability to lead customer business review presentations on a variety of topics which may include but not limited to, on time delivery, sales trends, obsolesces inventory, cost saving initiatives, fulfillment solution projects, scope expansion and any other projects. It addition, the Program manager must be able to perform the following tasks:

• Develop a strategic and targeted customer service approach to attain and exceed annual sales quota and commercial margin rate of assigned customer account worth at least $1M in annual sales.
• Cultivate and maintain strong, long-term relationships with assigned customers by understanding needs, objectives, and pain points to manage their supply chain.
• Manage discrete, ILM, VMI and/or consignment inventory program(s), assessing the risks and opportunities, while consistently improving the fulfillment process.
• Provides customer account management which may include, but is not limited to tactical supports such, order entry, order inquiry, product information, order status, pricing, inventory inquiries, customer fulfillment and transportation management to analyze and resolve customer needs.
• Provides strategic account management which include more complex support such as forecasting, monitoring negative transactions, overall profitability and completing all contractual obligations.
• Working independently and/or with cross-functional team members to resolve complex escalations from customer such as resolve shortages, possible line down, quality issues.
• Such as the NCNR and/RAM process
• Guarantee parts are ordered timely to insure on-time delivery.
• Drive process improvements within assigned customer base.
• Resolve escalated/complex customer inquiries concerning shipment problems, order changes, invoice variations, etc., using root-cause analysis.
• May attend/lead quarterly business review with internal team members or external customer and suppliers to provide performance and inventory updates to assigned customer base.
• Ensure prompt payment on invoicing for assigned customer base.
• Own execution of deflationary effort for assigned customer base, if needed.
• Review customer forecast and usage through data analysis to show current trends and predict future trends to prepare correct stocking levels with consideration to lead times.
• Provide technical and product knowledge support to supplier and customer base as needed to ensure account is properly maintained.
• In some cases, the Program Manager may have management responsibilities of a small team of Warehouse Leaders, Inside Sales Representatives and/or Project Managers - Sales.
• Other duties as assigned by Senior Program Manager, Service Site Manager and/or Service Center Manager.

Program Manager Requirements:The Program Manager should preferably possess a bachelor’s degree and a minimum of 2 years of relevant experience in a customer-facing role within the supply chain industry OR an equivalent combination of education and experience within the supply chain industry in program management/sales/service capacities owning program strategy and end to end delivery. The ideal candidate should posses the ability to define and execute against program requirements. The Program Manager should possess a combination of proven product and application knowledge, negotiation skills, interpersonal skills, effective communication skills, organization skills, and problem-solving skills to drive decisions with influence presenting to senior executive.

DISCLAIMER:The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

“Gexpro Services (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”